Senior Manager - Content Operations

We are seeking an experienced and inspiring leader to lead our global Private Market Operations organisation, supporting multiple LSEG businesses, primarily within the Data & Analytics division.

This role leads a globally distributed team of more than 130 colleagues responsible for delivering authoritative entity reference data that powers critical customer workflows, supports regulatory use cases, and enables the success of a broad portfolio of LSEG products and services.

As Senior Manager, you will shape strategy, drive operational excellence, champion transformation, and build an high-performing culture. You will play a pivotal role in advancing our Private Markets growth ambitions through scalable operations, innovation, client focus, and strong cross-functional partnership.

What You'll Do

Lead a Global Organisation

• Provide inspirational leadership to a large global operations team, creating transparency, alignment, and accountability across regions and functions.
• Nurture a culture of speak up where colleagues can grow, chip in, and perform at their best.
• Enable leaders and teams to deliver consistently against operational, strategic, and customer outcomes.

Deliver Exceptional Customer Outcomes

• Ensure the timely delivery of high-quality data, products, and services that meet customer expectations and commercial commitments.
• Use customer insights, market trends, and performance data to continuously improve service delivery and customer experience.
• Develop a customer-first approach.

Shape and Implement Strategy

• Define and deliver the strategic roadmap for Private Market Operations, aligning priorities with business objectives and growth opportunities.
• Lead initiatives that expand content coverage, enhance service capabilities, improve scalability, and strengthen competitive advantage.
• Translate long-term strategy into clear operational plans and measurable outcomes.

Drive Transformation and Innovation

• Lead business transformation through process improvement, automation, artificial intelligence, and technology-enabled change.
• Find opportunities to simplify, transform, and scale operations while improving quality and efficiency.
• Build a culture that accepts innovation, continuous improvement, and learning.

Deliver Business Performance

• Lead budgets responsibly and optimise resources to achieve financial, operational, and customer goals.
• Monitor and improve key performance indicators, ensuring sustainable delivery against targets and commitments.
• Balance operational excellence with strategic investment and long-term growth.

Provide Leadership

• Offer strategic guidance and subject matter expertise to support sound decision-making across the organisation.
• Anticipate emerging trends, risks, and opportunities within Private Markets and related data ecosystems.
• Enable informed decisions through data-driven insights and business expertise.

Develop Talent and Capability

• Attract, develop, and retain diverse talent through coaching, mentoring, succession planning, and capability-building initiatives.
• Create opportunities for career growth and leadership development across the organisation.
• Recognise and celebrate achievements while maintaining high performance standards.

Build Strong Partnerships

• Work-closely with Product, Technology, Commercial, Strategy, and Operations leaders to shape future capabilities and deliver customer value.
• Influence business outcomes through effective collaborator engagement and partnership.
• Foster productive relationships that accelerate innovation and execution.

Represent the Function

• Act as a trusted leader and advocate for Private Market Operations across senior leadership forums.
• Chip in to broader business, operational, and strategic priorities that support the success of LSEG.

Why This Role Matters

Private market data is a critical growth area for LSEG. This role leads a business-critical capability that enables customers to discover, connect, and use trusted entity data across products, services, and regulatory solutions.

You will have the opportunity to influence strategy, shape future operating models, drive transformation at scale, and deliver measurable impact for customers, colleagues, and the business. Your leadership will directly chip in to strengthening LSEG's position as a trusted provider of high-quality data and insights.

What We're Looking For

We are looking for a strategic and customer-focused leader with deep experience in financial data, content operations, information services, or related environments. You combine operational perfection with strong commercial competence & shown track record to lead large-scale transformation.

Key Qualifications and Experience

• Significant leadership experience in large-scale operations, data, content, information services, or related environments.
• Proven understanding of financial markets, entity data, reference data, private markets, or comparable information domains.
• Shown success leading global teams through growth, transformation, organisational change, and business evolution.
• Demonstrated experience delivering against operational, financial, quality, and customer performance objectives.
• Strong background of improving business performance through process excellence, automation, technology adoption, and innovation.
• Experience influencing senior collaborators and driving alignment across Operations, Product, Commercial, Strategy, and Technology functions.
• Exceptional people leader skills with a consistent record to build capability, develop future leaders, and create highly engaged teams.
• Excellent communication, partnership, collaborator management, and executive influence skills.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Ability to navigate complexity, prioritise effectively, and drive execution in a fast-paced and evolving environment.

Success in This Role

Successful candidates will:

• Lead with curiosity, kindness, and accountability.
• Create clarity and alignment across complex priorities.
• Inspire teams through change and transformation.
• Build trusted partnerships across the organisation.
• Deliver outstanding customer, operational, and commercial outcomes.
• Shape the future of Private Market Operations through innovation, scalability, and continuous improvement.

This is a unique opportunity to lead a high-impact global function, influence the future of Private Markets at LSEG, and make a lasting difference for our customers, colleagues, and business.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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