Respond to and resolve escalated billing, contract, and account issues across email, chat, voice, and Salesforce tickets. Process credits and account adjustments, investigate fraud, collaborate with cross-functional teams, and support continuous improvement to enhance customer satisfaction with Toast POS.

Customer Care Lead Consultants manage escalations, provide solutions for customer issues, and collaborate with various teams to improve service quality. They analyze root causes and ensure exceptional customer experiences through effective problem-solving and communication.

Own and resolve complex customer issues for Circle's global platform, troubleshooting product and API problems, coordinating with Product/Engineering/Compliance, improving processes and tooling, participating in incident management, and providing on-call, weekend, and holiday support to ensure high-quality customer experiences and meet service level objectives.