Top Operations Manager Jobs in Gurgaon

Lead and coach team leaders to meet client SLAs and financial targets. Oversee staffing, training, performance management, operational reporting, client relationships, and continuous improvement in a call-center environment.

Lead and manage a KYC operations team delivering AML monitoring, governance, oversight and regulatory reporting. Oversee onboarding and account refresh processes, manage BAU/Refresh program migrations, ensure quality reviews, deliver MIS reporting, drive process improvements, liaise with Compliance and senior stakeholders, and manage risk and controls.

The Operations Manager at TaskUs leads their department, focuses on meeting KPIs, fosters employee potential, and ensures a great customer experience. This role requires strong interpersonal skills and related industry experience.

Lead the Partner Help Desk team to manage partner deal registrations, partner agreements, portal and workflow issues. Oversee case queues, improve processes, document procedures, train and coach staff, handle escalations, collaborate cross-functionally, and provide coverage during peak periods.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Manage and lead a team in providing operations support services, ensuring compliance, and optimizing performance. Oversee staffing, budget management, and quality assurance processes.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Lead a team operating and improving the sales tools ecosystem (CRM, outreach, content, AI). Oversee service and platform operations, governance, analytics, knowledge management, self-service, and continuous improvement. Drive automation, reduce recurring support demand, support new launches, and produce insights to improve colleague experience and operational efficiency.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

Senior business analyst supporting Valuation Control and finance change projects in Global Finance/GBGM. Acts as liaison between business and technology to translate finance requirements, remediate IPV gaps, define technical and business requirements, coordinate UAT, prioritize system deficiencies, and drive resolution with global stakeholders.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

Manage operational performance and drive improvements in regional operations by implementing system-level fixes, analyzing issues, and collaborating with cross-functional teams to enhance workflows.

The Ops Sup Manager leads and directs a team for operations support, ensuring quality service delivery and compliance with regulations while managing resources, performance, and procedures.

Serve as regional single point of contact for support operations; manage incident lifecycle and prioritization, ensure SLA compliance, coordinate stakeholders and IT/dev teams, lead L1/L2, drive root cause analysis and continuous improvement using ITIL practices.

The Manager of Operations for Renewables will oversee wind assets, ensure compliance, track performance, and manage stakeholder relationships while handling various operational and administrative tasks.

Lead and mentor a team delivering and supporting enterprise collaboration platforms (Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9). Own 24x7 operational coverage, incident/escalation management, platform governance, integrations, vendor relationships, and service improvement using ITSM/ITIL processes and Jira. Drive automation, monitoring, SLAs, reporting, and participate in migrations, consolidations, and platform modernization.

As a Senior Operations Manager, you will supervise P&L reporting, reconcile actual vs. estimated P&L, analyze traders' risk positions, drive process improvements, and manage team activities in a Global Markets environment.

The Ops Sup Group Manager oversees operations support services, ensuring efficiency, risk management, and compliance, while leading a team to improve processes and customer experience.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.