Top Operations Manager Jobs in Gurgaon

Manages team leaders and operational performance for client service programs. Responsibilities include maintaining service-level agreements, meeting financial targets, reviewing performance reports, coaching and developing employees, resolving employee issues, coordinating with support functions, improving processes, managing staffing, and maintaining client relationships. The role supervises teams, conducts business reviews, implements corrective actions, and ensures operational and client expectations are achieved.

The Manager - Support Operations & Process Improvements oversees customer support processes, drives project execution, and leads automation initiatives using Alteryx while ensuring operational efficiency and high-quality customer experience.

Leads Revenue Operations strategy, operating model evolution, and enterprise transformation initiatives. Improves sales lifecycle efficiency, order-to-cash processes, revenue assurance, automation, performance measurement, and customer experience. Partners across Sales, Finance, Product, Legal, and Technology to manage programs, drive process optimization, support change adoption, and establish data-driven operating practices across global regions.

Lead and coach team leaders to meet client SLAs and financial targets. Oversee staffing, training, performance management, operational reporting, client relationships, and continuous improvement in a call-center environment.

Own quarterly revenue reconciliation for degree partners, validating external reports against internal data, investigating variances, and ensuring accurate invoicing and audit-ready reporting. Manage partner follow-up, document revenue definitions and exceptions, support Finance and Accounting close activities, and handle ad hoc analyses. Improve reconciliation through standardized metrics, SQL, light automation, scalable controls, monitoring, and process documentation.

Own field deployments from equipment collection through data verification and upload. Manage five to six operators, coordinate with site contacts, maintain camera and inventory readiness, enforce data-quality and taxonomy protocols, reconcile equipment, and submit deployment reports. The role requires on-site work, independent problem-solving, long hours, a six-day schedule, and substantial travel from Delhi NCR to national deployment sites.

Coordinate Coca‑Cola, bottlers, and franchise teams to plan and execute customer development initiatives. Lead business planning, product commercialization, supply and demand planning, launch readiness, reporting and dashboards, stakeholder alignment, and cross‑channel execution to drive portfolio growth and operational excellence.

Lead and manage a KYC operations team delivering AML monitoring, governance, oversight and regulatory reporting. Oversee onboarding and account refresh processes, manage BAU/Refresh program migrations, ensure quality reviews, deliver MIS reporting, drive process improvements, liaise with Compliance and senior stakeholders, and manage risk and controls.

Leads business insights, financial reporting, workforce management, and real-time operations support. Builds forecasts, budgets, dashboards, and KPI reports; analyzes customer, market, operational, and profitability data; identifies cost and efficiency improvements; manages client relationships; and leads, mentors, and develops data analysts while ensuring SLA delivery and effective day-to-day operations.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Leads NexGenTek India’s day-to-day operations across recruitment, HR, finance coordination, administration, compliance, client operations, and business support. Develops operational strategies, improves processes, manages cross-functional teams, oversees recruitment delivery and statutory compliance, coordinates budgets and vendors, supports client service, drives automation, and prepares executive KPI and risk reports. The role is hybrid in Gurgaon with occasional domestic and international travel.

Leads technical teams responsible for enterprise collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9, and Google Workspace. Oversees 24/7 support, incident response, governance, integrations, service reliability, vendor relationships, licensing, and continuous improvement. Partners cross-functionally on security, compliance, migrations, modernization, automation, and platform strategy while managing operational metrics, budgets, documentation, and on-call coverage.

Leads the Operations Support Group and manages teams delivering operational support services. Designs and evaluates strategies to improve process efficiency, customer experience, productivity, inventory control, turnaround times, and risk management. Oversees policies, procedures, capacity planning, and regulatory compliance; develops proposals and reports progress to senior leadership. Partners with directors and stakeholders on improvement initiatives, analyzes complex situations, recommends actions, and ensures accountability for operational controls and standards.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Lead a team operating and improving the sales tools ecosystem (CRM, outreach, content, AI). Oversee service and platform operations, governance, analytics, knowledge management, self-service, and continuous improvement. Drive automation, reduce recurring support demand, support new launches, and produce insights to improve colleague experience and operational efficiency.

Senior business analyst supporting Valuation Control and finance change projects in Global Finance/GBGM. Acts as liaison between business and technology to translate finance requirements, remediate IPV gaps, define technical and business requirements, coordinate UAT, prioritize system deficiencies, and drive resolution with global stakeholders.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

As a Senior Operations Manager, you will supervise P&L reporting, reconcile actual vs. estimated P&L, analyze traders' risk positions, drive process improvements, and manage team activities in a Global Markets environment.