Top Operations Manager Jobs in Gurgaon

Manage call center operations, client service-level agreements, revenue and staffing performance, operational reporting, employee development, client relationships, and continuous improvement. Lead team leaders and direct reports through coaching, performance management, policy administration, corrective action, and cross-functional collaboration with HR, training, quality, workforce management, and talent acquisition teams.

Supports product operations through performance tracking, client deliverable monitoring, workflow coordination, reporting, data validation, dashboard maintenance, process documentation, and continuous improvement. Collaborates with Product, Technology, Engineering, and Client Services teams to improve operational execution and accountability. Requires strong organization, communication, analytical, and problem-solving skills, along with proficiency in business and project management tools.

Supports Portfolio Services operations by developing SOPs, playbooks, process maps, and business continuity documentation. Maintains operational data, dashboards, reports, talent profiles, Teams and SharePoint environments, and administrative records. Assists with budgets, recruitment tracking, training coordination, and resource allocation. Identifies process improvements and implements AI and automation initiatives while supporting the launch of a new business line and coordinating cross-functional stakeholders.

Manage end-to-end mutual fund and insurance operations, including client onboarding, KYC, applications, transactions, policy issuance, renewals, endorsements, and service requests. Coordinate with clients, relationship managers, channel partners, AMCs, RTAs, insurers, and financial institutions to resolve issues and meet processing timelines. Prepare MIS reports, reconciliations, trackers, and operational updates while supporting client servicing and relationship management teams.

Leads Revenue Operations strategy, operating model evolution, and enterprise transformation initiatives. Improves sales lifecycle efficiency, order-to-cash processes, revenue assurance, automation, performance measurement, and customer experience. Partners across Sales, Finance, Product, Legal, and Technology to manage programs, drive process optimization, support change adoption, and establish data-driven operating practices across global regions.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Lead and grow a team of 3–7 Operations Associates owning parts of the supply chain. Manage vendor and customer communications, handle escalations, set and track metrics, plan headcount, solve logistical issues, and drive cost and margin improvements while working night shifts.

Oversee operational strategy, cross-functional initiatives, and teams of business and technical analysts supporting regulated communications. Develop performance-tracking methodologies, analyze data and ROI, improve processes, reduce waste and costs, and enhance stakeholder satisfaction. Advise on continuous improvement, support strategic initiative execution, and present program insights. Requires business process or data analysis experience, with up to 25% travel.

Owns global Revenue onboarding, training, enablement, and adoption programs across Sales, Account Management, Customer Success, Solutions Consulting, and Revenue Operations. Designs 30-60-90 day onboarding pathways, annual training plans, system adoption initiatives, change-management programs, and knowledge-base governance. Partners with RevOps, Product, HR, and regional leaders to improve commercial execution, support transformations, and measure outcomes such as time-to-productivity.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Leads day-to-day data operations, governance routines, service management, KPI reporting, issue resolution, and continuous improvement. Coordinates cross-functional teams, maintains procedures and controls evidence, supports operational readiness for new data capabilities, analyzes risks and trends, and coaches analysts. Ensures processes align with enterprise governance, security, privacy, and operational control expectations.

Leads data organization operations through governance, service management, KPI development, executive reporting, continuous improvement, operational readiness, risk controls, and cross-functional coordination. Establishes standardized processes, dashboards, operating rhythms, and performance frameworks while mentoring operational teams and improving delivery effectiveness, transparency, accountability, and customer outcomes.

Leads data organization operations, governance, service management, performance measurement, reporting, operational readiness, and continuous improvement. Establishes KPIs, dashboards, operating procedures, controls, escalation processes, and service reviews while partnering across delivery, product, analytics, platform, governance, and business teams. Manages operational leaders, supports executive decision-making, ensures compliance, and drives accountability and organizational effectiveness.

Leads data operations processes, governance routines, service reviews, KPIs, scorecards, issue management, and performance reporting. Coordinates continuous improvement, operational readiness, documentation, controls, and cross-functional issue resolution. Partners with Delivery, Product, Analytics, Platform, and Governance teams while coaching analysts and contributors. Ensures data operations align with enterprise governance, risk, security, privacy, and operational control standards.

Own field deployments from equipment collection through data verification and upload. Manage five to six operators, coordinate with site contacts, maintain camera and inventory readiness, enforce data-quality and taxonomy protocols, reconcile equipment, and submit deployment reports. The role requires on-site work, independent problem-solving, long hours, a six-day schedule, and substantial travel from Delhi NCR to national deployment sites.

Own Creator Support operations, metrics, performance reviews, issue taxonomy, and corrective action plans. Diagnose SLA, quality, productivity, backlog, and CSAT issues, then prioritize and resolve root causes. Lead training and QA programs, improve Freshchat or comparable support-platform workflows, and drive automation, self-service, and agent-assist adoption. Collaborate with Product and Engineering to translate support challenges into scalable processes and technology fixes.

Lead and manage a KYC operations team delivering AML monitoring, governance, oversight and regulatory reporting. Oversee onboarding and account refresh processes, manage BAU/Refresh program migrations, ensure quality reviews, deliver MIS reporting, drive process improvements, liaise with Compliance and senior stakeholders, and manage risk and controls.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

Leads NexGenTek India’s day-to-day operations across recruitment, HR, finance coordination, administration, compliance, client operations, and business support. Develops operational strategies, improves processes, manages cross-functional teams, oversees recruitment delivery and statutory compliance, coordinates budgets and vendors, supports client service, drives automation, and prepares executive KPI and risk reports. The role is hybrid in Gurgaon with occasional domestic and international travel.

Leads the Operations Support Group and manages teams delivering operational support services. Designs and evaluates strategies to improve process efficiency, customer experience, productivity, inventory control, turnaround times, and risk management. Oversees policies, procedures, capacity planning, and regulatory compliance; develops proposals and reports progress to senior leadership. Partners with directors and stakeholders on improvement initiatives, analyzes complex situations, recommends actions, and ensures accountability for operational controls and standards.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.