Top Operations Manager Jobs in Gurgaon

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

Leads Revenue Operations strategy, operating model evolution, and enterprise transformation initiatives. Improves sales lifecycle efficiency, order-to-cash processes, revenue assurance, automation, performance measurement, and customer experience. Partners across Sales, Finance, Product, Legal, and Technology to manage programs, drive process optimization, support change adoption, and establish data-driven operating practices across global regions.

Lead and manage a KYC operations team delivering AML monitoring, governance, oversight and regulatory reporting. Oversee onboarding and account refresh processes, manage BAU/Refresh program migrations, ensure quality reviews, deliver MIS reporting, drive process improvements, liaise with Compliance and senior stakeholders, and manage risk and controls.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead the Partner Help Desk team to manage partner deal registrations, partner agreements, portal and workflow issues. Oversee case queues, improve processes, document procedures, train and coach staff, handle escalations, collaborate cross-functionally, and provide coverage during peak periods.

Manage daily office operations and facilities, serve as executive assistant to senior leaders (calendar, travel, expenses), coordinate events and culture initiatives, maintain vendor/building relationships, oversee safety and space planning, and support new-hire onboarding.

Own and run on-site deployments: lead a team of 5–6 field operators, verify and reconcile camera inventory, set up captures, ensure data quality and taxonomy, handle on-the-spot issues, transfer/upload data, and submit deployment reports. Frequent travel and early starts required.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead payments operational functions including dispute and chargeback management, fraud investigations, payment performance monitoring, PSP and partner management, and operational support for Customer Success. Define SLAs, drive tooling and automation priorities, set operational standards, and own incident response and reporting to improve outcomes across payments, risk, fraud, and compliance.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Lead and coach team leaders to meet client SLAs and financial targets. Oversee staffing, training, performance management, operational reporting, client relationships, and continuous improvement in a call-center environment.

Leads the Operations Support Group and manages teams delivering operational support services. Designs and evaluates strategies to improve process efficiency, customer experience, productivity, inventory control, turnaround times, and risk management. Oversees policies, procedures, capacity planning, and regulatory compliance; develops proposals and reports progress to senior leadership. Partners with directors and stakeholders on improvement initiatives, analyzes complex situations, recommends actions, and ensures accountability for operational controls and standards.

Leads business insights, financial reporting, workforce management, and real-time operations support. Builds forecasts, budgets, dashboards, and KPI reports; analyzes customer, market, operational, and profitability data; identifies cost and efficiency improvements; manages client relationships; and leads, mentors, and develops data analysts while ensuring SLA delivery and effective day-to-day operations.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Own day-to-day execution of large-scale field deployments: plan schedules, coordinate teams/vehicles/hardware, track productivity and targets, resolve real-time issues, maintain reports/dashboards, improve processes, launch new-city operations, and hire/train field staff.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

Lead a team operating and improving the sales tools ecosystem (CRM, outreach, content, AI). Oversee service and platform operations, governance, analytics, knowledge management, self-service, and continuous improvement. Drive automation, reduce recurring support demand, support new launches, and produce insights to improve colleague experience and operational efficiency.

Senior business analyst supporting Valuation Control and finance change projects in Global Finance/GBGM. Acts as liaison between business and technology to translate finance requirements, remediate IPV gaps, define technical and business requirements, coordinate UAT, prioritize system deficiencies, and drive resolution with global stakeholders.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

As a Senior Operations Manager, you will supervise P&L reporting, reconcile actual vs. estimated P&L, analyze traders' risk positions, drive process improvements, and manage team activities in a Global Markets environment.

Lead sales operations for Malaysia and Singapore, driving performance management, returns and AR governance, incentive program administration, contract and SOP governance, process improvement, and team leadership to ensure operational rigor and commercial alignment.

Lead strategy and execution for virtual and physical card products, managing end-to-end launches, vendor and partner relationships (issuers, processors, BIN sponsors, manufacturers), wallet integrations, commercial negotiations, card production and fulfillment, and build scalable SOPs while monitoring performance and driving operational improvements.

Lead and develop a support and operations team to improve SLA compliance, KPIs, and customer satisfaction. Drive process improvements, cross-functional collaboration, training, and technical initiatives (SQL, reporting, APIs, frontend/backend) to deliver measurable business impact.

Own and improve operational processes for TradFi products (equities, ETFs, tokenized equities). Manage reconciliations with clearing brokers, corporate actions, clearing & settlement, break investigations, SOPs, controls, and cross-functional support for Product, Tech, Compliance, and Customer Support.

Manage and lead a team in providing operations support services, ensuring compliance, and optimizing performance. Oversee staffing, budget management, and quality assurance processes.