Top Operations Manager Jobs in Gurgaon

The Manager - Support Operations & Process Improvements oversees customer support processes, drives project execution, and leads automation initiatives using Alteryx while ensuring operational efficiency and high-quality customer experience.

Posting contains company overview, culture, benefits, and application guidance. No specific Operations Manager responsibilities, qualifications, or duties are provided in this description.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Manage call center operations, enforce SLAs, drive revenue and forecasting, lead and develop team leaders and associates, analyze operational metrics, partner with clients and cross-functional teams to implement improvements and ensure performance targets.

Lead and manage a KYC operations team delivering AML monitoring, governance, oversight and regulatory reporting. Oversee onboarding and account refresh processes, manage BAU/Refresh program migrations, ensure quality reviews, deliver MIS reporting, drive process improvements, liaise with Compliance and senior stakeholders, and manage risk and controls.

Manage end-to-end ad monetization across supply (publishers/inventory) and demand (SSPs, DSPs, direct deals). Onboard and optimize web, app, and CTV inventory, configure header bidding and ad servers, integrate demand partners, run revenue optimization and A/B tests, maintain reporting, troubleshoot technical issues, and ensure tracking and auction integrity.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

The Operations Manager at TaskUs leads their department, focuses on meeting KPIs, fosters employee potential, and ensures a great customer experience. This role requires strong interpersonal skills and related industry experience.

Lead technical operations for Magnite in India, focusing on integrations, optimisation, and strategy while guiding clients and stakeholders on ad tech solutions.

Lead and direct operations support for General Ledger financial investigations, ensuring timely reconciliation of GL outages, process improvements, training, quality monitoring, escalations, and compliance. Manage productivity, MIS reporting, risk assessment, and serve as SME and backup for management while supporting Lean initiatives and multiple 24x7 shift operations.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.

The Project Manager for Content Operations at Khan Academy will coordinate state documentation, manage content hygiene, handle Jira tickets, and oversee intern tasks while ensuring cross-functional project tracking and platform alignment.

Manage and lead a team in providing operations support services, ensuring compliance, and optimizing performance. Oversee staffing, budget management, and quality assurance processes.

Senior management role to build and run Citi's internal KYC program: lead KYC/AML monitoring, governance, regulatory reporting and controls; partner with Global KYC and Compliance; manage teams, training, data quality, risk assessment and remediation; drive process and technology improvements.

As a Senior Revenue Operations Manager, you will optimize workflows across Marketing, Sales, and Customer Success, improve data integrity, and enhance tools like HubSpot to drive revenue growth.

Lead Pune-based service desk operations, enforce ITSM processes, meet SLA and backlog targets, drive KB/SOP adoption and automation, coach and expand Tier 1/2 capabilities, coordinate escalations with US leadership, and report on support health to improve service.

Manage a cloud operations team supporting SaaS Kubernetes applications across OCI and AWS. Oversee incident response, SLA-driven alerting, ticket triage, and production troubleshooting while mentoring engineers and collaborating with engineering to build automation, IaC, and processes to improve operational SLAs.

Lead and coach a team of claims operations staff to meet client SLAs and quality standards. Manage client relationships, escalations, transitions, workforce planning, training, performance management, and cross‑training. Drive process improvements, compliance, analytics, and regular stakeholder reporting while supporting night/evening shift operations and overseeing a team span of ~15–25.

The Operations Manager oversees warehouse operations, ensuring safety, efficiency, and excellent customer service while managing staff and inventories.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.

The Manager of Business Operations will coordinate strategic initiatives, support business development efforts, manage client interactions, and enhance operational efficiency through technology and organization.

Manage operational performance and drive improvements in regional operations by implementing system-level fixes, analyzing issues, and collaborating with cross-functional teams to enhance workflows.

The Ops Sup Manager leads and directs a team for operations support, ensuring quality service delivery and compliance with regulations while managing resources, performance, and procedures.

Serve as regional single point of contact for support operations; manage incident lifecycle and prioritization, ensure SLA compliance, coordinate stakeholders and IT/dev teams, lead L1/L2, drive root cause analysis and continuous improvement using ITIL practices.