Top Operations Jobs in Bangalore

Support Operations Excellence for Industrial Solutions by driving continuous improvement, KPI/OKR management, escalation resolution, billing accuracy, small/medium project delivery, vendor and SRM oversight, system maintenance, budget/resource planning, training programs, and cross-functional coordination to ensure operational efficiency and customer satisfaction.

Leads the global Financing and Portfolio Solutions operations organization of approximately 250 professionals. Oversees post-trade support, operational governance, risk controls, vendor relationships, regulatory programs, data governance, model risk, and transformation initiatives. Partners with technology, business, risk, finance, legal, compliance, and corporate teams to modernize platforms, improve resiliency, optimize costs, and deliver scalable financing and portfolio solutions operations. Builds global leadership talent and represents Markets on enterprise steering committees.

Coordinate end-to-end commercial operations, including customer onboarding, quotations, approvals, contracts, renewals, compliance, invoicing, collections, revenue tracking, and reconciliations. Maintain contract records, monitor milestones and obligations, support budgeting and forecasting, identify commercial risks and revenue leakage, and prepare management reports. Serve as a liaison among Sales, Finance, Legal, Procurement, Operations, and external partners while supporting audits, dispute resolution, and process improvements.

Manages commercial operations from customer onboarding through contract execution, including pricing, quotations, approvals, renewals, amendments, compliance, invoicing, collections, revenue tracking, and reconciliations. Coordinates with Sales, Finance, Legal, Procurement, Operations, and external partners. Maintains contract records, monitors milestones and risks, supports audits, prepares management reports, identifies revenue leakage, and recommends process improvements.

Leads global IT infrastructure support operations, including ticket management, staffing, escalations, team development, SLA compliance, reporting, stakeholder communication, documentation, knowledge management, and process improvement. Oversees end-user technologies including Microsoft 365, identity and access management, endpoint management, asset management, enterprise telephony, and business applications while ensuring policy and compliance adherence.

Lead and operate a 24x7 India-based NOC, managing L1/L2 shifts, SLA performance (MTTA/MTTR), incident and major-incident response, runbook quality, and continuous reliability improvements while liaising with US leadership and cross-functional engineering teams.

Coordinates incident, problem, change, and service transition management across engineering, infrastructure, security, and operations teams. Leads incident response and post-mortems, tracks corrective actions, defines reliability metrics, supports observability strategies, governs changes, and maintains CMDB and configuration data in Jira Service Management. Produces executive reliability reporting and improves operational readiness, service stability, and platform resiliency through cross-functional collaboration and data-driven initiatives.

Process deal transactions from signed contract to employee onboarding: enter and validate data, create employee records, handle routine contract updates, keep ticket notes current, and coordinate with Sales and Onboarding to resolve exceptions per documented playbooks.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production support environment. Performs incident triage, escalation, troubleshooting, anomaly research, remediation, root-cause analysis, and environment stability verification. Documents processes, manages incident requests, coordinates troubleshooting calls, and collaborates with support teams. The role also requires reporting, shift handoffs, mentoring, and working with healthcare workflows including claims, eligibility, and payments.

Monitors applications and production processes, investigates anomalies, coordinates troubleshooting and incident resolution, documents procedures, recommends remediation, verifies environment stability, and supports root-cause analysis. The role requires healthcare workflow knowledge across claims, eligibility, and payments, familiarity with monitoring and ticketing tools, strong communication, and willingness to work rotating 24/7/365 shifts, including holidays. It also mentors team members and serves as a subject matter expert on processes and systems.

Monitors applications and production processes, investigates anomalies, supports incident management, and coordinates troubleshooting and remediation. Documents procedures, researches root causes, verifies environment stability, and recommends long-term fixes. The role requires healthcare workflow knowledge, including claims, eligibility, and payments, plus experience with monitoring and ticketing tools. It operates in a rotating 24/7/365 shift environment with holiday coverage and includes mentoring and training team members.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production-support environment. Performs incident triage, escalation, anomaly research, remediation, root-cause analysis, process documentation, and environment-stability verification. Uses monitoring and ticketing tools, supports healthcare workflows involving claims, eligibility, and payments, coordinates troubleshooting calls, and mentors team members. Requires rotating shifts, holiday availability, strong communication, and familiarity with HIPAA-compliant healthcare operations.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production support environment. Performs incident triage, escalation, anomaly research, remediation, root-cause support, environment stability verification, process documentation, and reporting. Coordinates troubleshooting calls, follows incident-management procedures, supports healthcare transaction workflows, and mentors team members. Requires rotating shifts, holiday work, strong communication, and familiarity with claims, eligibility, and payment processes.

Monitors healthcare payer, provider, and PBM applications and processes in a 24/7 environment. Performs incident triage, escalation, troubleshooting, remediation, root-cause investigation, and environment stability verification. Documents procedures, researches production anomalies, coordinates troubleshooting calls, supports incident management, and collaborates with support teams. The role also involves reporting, shift handoffs, mentoring, and ensuring compliance with healthcare workflows and HIPAA standards.

Lead IT operations for a 500-person organization and manage a team of 5–8 professionals. Own infrastructure, networks, cloud platforms, IT service management, end-user computing, DevOps tooling, cybersecurity, compliance, vendor relationships, budgets, and technology governance. Drive automation, AIOps, cost optimization, business continuity, incident management, reporting, and continuous service improvement while partnering with executives, clients, and cross-functional teams.

Leads IT production operations and ServiceNow-based ITSM processes, including incident, problem, change, and configuration management. Oversees major incident bridges, metrics, root-cause analysis, post-incident reviews, and continuous service improvements. Partners with technical teams, vendors, and senior stakeholders to improve IT service quality, scalability, reliability, employee support experiences, self-service tools, and knowledge resources across global technology environments.

Supports UK Deposits customer account maintenance in Bengaluru, including document uploads, correspondence, calls, case monitoring, account accuracy, service-level performance, compliance documentation, risk identification, escalations, and operational improvement projects. The role requires professional customer communication, problem-solving, teamwork, attention to detail, and adherence to compliance and quality standards.

Leads a global 900+ person content operations organization supporting financial data products. Owns operational strategy, service quality, budgets, transformation, automation, AI adoption, scalability, and stakeholder engagement. Partners with product, technology, commercial, and strategy teams while developing organizational capability and delivering improved customer and commercial outcomes.

Manages Level 1 and Level 2 service desk operations, client support, service-level achievement, team performance, coaching, compliance, risk, documentation, and stakeholder communication. Sets service desk strategy, analyzes performance data, manages priorities, advocates for resources, and ensures customer expectations and operational standards are met.

Operate and monitor IBM mainframe systems in a 24x7 environment, ensuring successful batch processing, SLA compliance, issue resolution, escalation, and client communication. The role requires managing JCL jobs, scheduling tools, file transfers, system health, incidents, and operational documentation while working rotating overnight, weekend, holiday, and overtime shifts.

Leads global Analytical Editorial Operations across a 150-person organization, setting strategy, operating models, budgets, quality standards, and performance measures. Drives GenAI-enabled content transformation, including Agentic Content Platform adoption and automated updating, while improving content currency, retrieval quality, customer outcomes, and operational efficiency. Partners with Product, Technology, Data Science, commercial, and editorial stakeholders; manages authors, vendors, workforce development, organizational change, and financial performance.

Partner with leadership to design and activate organizational and people strategies, act as a Chief of Staff for HR operations, manage cross-functional alignment and program cadence, and analyze qualitative and quantitative data to generate insights that inform executive decision-making.

Leads global IT operations and end-user services across US and India teams. Owns IT platforms, identity and access management, networks, office infrastructure, asset management, service quality, SLAs, incident and change management, compliance, budgets, and managed service providers. Develops distributed teams, drives automation, supports site buildouts, and partners with Security and Systems Engineering to maintain reliable, secure enterprise technology.

Provide L1/L2 application and product support for aviation passenger solutions in a 24/7 rotational environment. Investigate and resolve production, billing, and customer issues within service levels; perform troubleshooting and root cause analysis; collaborate with DevOps, SMEs, partners, and customers; create support documentation and reports; monitor applications; and ensure compliance with ITSM escalation and support procedures.

Manage RA product operations, including loan lifecycle, issue resolution, compliance control, and process improvement initiatives through automation and collaboration.