YOUR IMPACT
We are looking for customer services professionals to join our growing customer support team. Are you an experienced customer service professional or have a desire to build a career in customer services?
OUR IMPACT
Our division provides critical operational functions to ensure our customers can manage their accounts with us easily and securely. From day one, team members play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. You will join and support our UK Deposits function in Bengaluru.
Job Summary & Responsibilities
- Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring
- Ensures all accounts in assigned lists are managed accurately and within agreed service levels.
- Documents all service efforts for each assigned account in accordance with established procedures and compliance policies
- Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers
- Recognizes that quality is measured through case auditing
- Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards
- Completes ongoing Compliance and remedial training as scheduled
- Understands Operational Risks
- Pro-actively identifies any new issues or risks
- Participates in projects to drive operational excellence
- Works collaboratively within the team and in accordance with the One GS culture.
Skills
- Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
- Good interpersonal and negotiation skills
- Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
- Good problem-solving skills
- Adaptable, high-energy levels and desire to help others
- Good team player
- Good analytical and problem-solving skills with a view to support changes to processes
Basic Qualifications
- Graduate
- 1 – 3.5 years of relevant experience in administrative roles preferably in retail banking
- Experience in delivery of customer service
WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.
MARCUS BY GOLDMAN SACHS
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.
Skills Required
- Graduate degree
- 1 to 3.5 years of relevant administrative experience, preferably in retail banking
- Experience delivering customer service
- Strong written and oral communication skills
- Good interpersonal and negotiation skills
- Good problem-solving and analytical skills
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to adapt communication style to different audiences
Goldman Sachs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Goldman Sachs and has not been reviewed or approved by Goldman Sachs.
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Healthcare Strength — Healthcare is described as offering multiple plan options with subsidized premiums and prescription coverage. Materials indicate there are no pre-existing condition limitations in the U.S. summary.
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Retirement Support — Retirement benefits are considered competitive, including employer 401(k) matching and access to financial education and planning resources. These features position long-term savings as a core component of the package.
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Parental & Family Support — Family-support programs include paid parenting leave, family-care leave, and resources such as childcare support and lactation rooms in some offices. These offerings signal emphasis on supporting caregivers alongside work.
Goldman Sachs Insights
What We Do
At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world. More about our company can be found at www.goldmansachs.com
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