Job Track Description:
- Experience: 3+ years in Production support activities
- Requires formal graduate degree and relevant expertise in a Production support activity.
- Leading and coordinating troubleshooting calls.
- Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
- Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.
- Holiday work required.
- Strong communication skills both written and verbal.
- Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.
- Good understanding of the US Healthcare system (Payer, Provider, PBM)
Responsibility Statements
- Monitors and applications and processes issues, recommends long term remediation steps.
- Creates documented process for daily activities
- Researches and advises on production anomalies.
- Applies functional knowledge of the processes for remediation of anomalies.
- Applies functional knowledge to support incident management requests.
- Works with Support Teams to define root cause and replicate issues.
- Works with Support Team to re mediate issues.
- Verifies environment stability.
- Recognized as an subject matter expert on Process and Systems.
- Mentors and trains team members.
Primary Skills (Must Have):
- Good understanding of the US Healthcare system (Payer, Provider & PBM).
- Good verbal and written communication skills.
- Experience or exposure to production monitoring and support – IWA, UC4, App dynamics etc.
- Familiarity with ticketing tools and incident management processes – Service Now.
- Knowledge of healthcare business workflows (claims, eligibility, payments)
Behavioral & Work Requirements
- Positive attitude towards assignments.
- Willingness to work in 24×7 shifts (Weekly/Bi-weekly Rotation)
- Strong attention to detail and ability to follow SOPs.
- Calm and structured approach to handling production issues.
- Ability to work independently and as part of a team.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- 3+ years of experience in production support activities
- Formal graduate degree
- Relevant expertise in a production support activity
- Experience or exposure to production monitoring and support tools, such as IWA, UC4, and AppDynamics
- Familiarity with ticketing tools and incident management processes, including ServiceNow
- Good understanding of the US healthcare system, including payer, provider, and PBM workflows
- Knowledge of healthcare business workflows, including claims, eligibility, and payments
- Strong written and verbal communication skills
- Availability to work rotating 24/7 shifts and holidays
- Ability to work independently and collaboratively
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
