Global Head of Analytical Editorial Operations

Are you excited to lead a high-performing organization at the intersection of content, technology, and customer value?

Can you transform global editorial operations while advancing the future of AI-enabled legal workflows?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

The Global Head of Analytical Editorial Operations sets the global strategy for how LexisNexis' secondary content portfolio is developed, maintained, and activated as a competitive asset, accountable for its authority, currency, structure, and demonstrated value in customer workflows and AI-generated answers, and for the operating model that sustains it.

Secondary content is a key differentiator in the legal market, offering expert analysis, commentary, and guidance that becomes the basis on which customers judge whether an answer can be trusted and acted on. This role is accountable for making that differentiation real and measurable in the products customers use.

You will be accountable for galvanizing a global team under a common growth and operating north star, and ultimately drive improvements in operational efficiency, revenue, margin, customer satisfaction, and answer-set quality in Protégé.

The role will set the vision and operating model for GenAI-enabled Analytical content, including the Agentic Content Platform (ACP) and GenAI-augmented content updating. The incumbent will ensure these capabilities are adopted responsibly and at scale to keep content current, structured, trusted, and increasingly valuable in customer workflows.

You will also play an integral role in driving employee engagement and enabling high performance across the organization. The incumbent innovates to globalize tools, systems, and processes; sets organizational priorities; drives automation; and is responsible for implementing global policies, metrics, and strategies across Analytical Editorial Operations.

Incumbent has full responsibility for management of Editorial and Operations teams aligned with Analytical (secondary) content, with emphasis on operational efficiency, high quality editorial judgment, and promotion of organizational values and culture.

The incumbent will partner with Segments, Product, Technology, and relevant commercial stakeholders to create new global Analytical content opportunities; improve the quality, relevance, and completeness of answer sets in Protégé, and ensure delivery of the enhancements, product features, and functions each market requires.

Role may be based anywhere in Asia and Pacific (Australia, Hong Kong, India, Malaysia, New Zealand,) North America (US and Canada), or the UK.

The Global Head of Analytical Editorial Operations reports to the Senior Vice President of Global Editorial Operations.

Responsibilities

• Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations, ensuring consistent execution across a 150-person organization spanning Asia, North America, Pacific, and the UK

• Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve the creation, delivery, and activation of global Analytical products

• Lead the global adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating

• Transform Analytical content workflows to improve content currency, structure, discoverability, and operational efficiency while maintaining rigorous editorial quality and customer trust

• Prioritize content and workflow investments that improve the quality, relevance, completeness, and trustworthiness of answer sets in Protégé

• Own author and expert relationships for the Analytical portfolio, including recruitment and retention in partnership with Commercial, and the editorial standards that sustain external authority

• Establish global standards, governance, performance measures, and appropriate human-in-the-loop controls for GenAI-enabled editorial workflows, including quality assurance, content risk management, and escalation mechanisms

• Use customer feedback, editorial outcomes, usage data, and operational metrics to drive data-informed decisions and continuous improvement in content quality, customer experience, and operating performance

• Provide strategic insight, clear performance reporting, and recommendations on content systems, operating models, and global best practices to the SVP, Global Editorial Operations

• Lead global planning, resource allocation, and financial management for the Analytical organization, including budget management, cost projections, and investment priorities

• Build a high-performing, future-ready global workforce through talent development, reskilling, recruitment, change leadership, and global adoption of proven tools, processes, and best practices

• Set and execute the global strategy and operating roadmap for GenAI-enabled Analytical content, including the Agentic Content Platform, ACE, and GenAI-augmented content updating

Requirements

• At least 10 years’ experience leading a global operation at scale, including accountability for delivery, quality, and financial performance

• Experience supporting and interacting with diverse and high-level P&L stakeholders

• Experience managing budgets

• Experience leading through organizational transformation

• Strong process, engineering and systems orientation

• Experience operating global delivery models and managing vendor partnerships at scale

• Demonstrated experience leading AI, GenAI, automation, or other technology-enabled business transformation initiatives from strategy through scaled operational adoption

• Experience partnering with Product, Technology, Data Science, commercial, and operational teams to deliver customer-facing AI or digital-product outcomes

• Experience applying data, customer feedback, and quality measures to improve content, search, retrieval, or AI-generated answer experiences

• Legal-content, secondary-content, publishing, or information-services experience strongly preferred

• BA/BS + JD, MBA, other advanced degree or equivalent experience required

• Commercial fluency to make the case for content investments in revenue, retention, and product performance terms with Segments, Product, and Finance leadership

• Collaborative management style with ability to lead global cross-functional, team-based, deadline-intensive strategic initiatives and delivery

• Ability to build empirical cases linking content quality and coverage to product and customer outcomes, using retrieval performance, usage behavior, and customer research

• Excellent organization/project planning, time management, change management across multiple functional groups and departments, and delegation skills involving prioritizing and reprioritizing projects and managing projects of various costs, size and complexity

• Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex issues; prior success extracting/translating findings into alternatives/solutions, identifying risks/impacts and to facilitate management decision making

• Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including presenting information in a concise and effective manner to various departments

• Drive strategic projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process

• Develop change management plans and drive business transformation efforts

• Gather and analyze data, formulate and test hypotheses, synthesize findings, develop go-forward plans and help drive and translate recommendations into results

• Motivate and inspire direct organization and peers

• Ability to influence others to work collectively toward short- and long-term goals

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.