Top Remote Technical Account Manager Jobs

Manage a portfolio of high-value customers as a dedicated service advisor and product expert. Provide expert payroll and benefits support through phone, email, and video meetings; build customer relationships; identify and mitigate churn risk; resolve complex issues; educate customers on product features; collaborate cross-functionally; and advocate for customer and product improvements. Use AI-assisted tools responsibly to improve research and communication while maintaining accuracy, empathy, privacy, and compliance.

Provide dedicated support and advisory services to Gusto small-business customers, handling payroll, benefits, 401(k), and HR inquiries. Resolve customer issues, onboard and guide customers, escalate complex problems to engineering or product teams, maintain accurate account records, and meet performance and satisfaction metrics. Work collaboratively with internal teams and use AI tools relevant to the role to increase efficiency.

Serve as the primary technical advisor for industrial customers, leading onboarding, implementation, adoption, optimization, account reviews, and risk mitigation. Guide customers in operationalizing OT cybersecurity use cases, integrating Dragos into workflows, and achieving measurable outcomes. Deliver training, workshops, and executive briefings while partnering with Customer Success, Support, Product, and Sales. The role requires deep ICS/OT cybersecurity expertise, strong customer-facing communication, and up to 30% regional travel.

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

The Senior Technical Account Manager supports Cash App Pay and Afterpay merchants, ensuring their growth and integration health through technical expertise and partnerships, while driving commercial outcomes.

The Senior Technical Account Manager will enhance post-sales support, manage merchant relationships, and ensure integration successes using technical skills to drive growth for Cash App Pay and Afterpay.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Lead and grow a Technical Account Management team to drive Dragos Platform adoption in industrial security environments. Serve as escalation point, partner with engineering/product to prioritize customer needs, define KPIs, operationalize use cases, and improve processes and tooling to scale customer success. Advocate AI-driven improvements and collaborate with sales, solutions architects, and intel teams to prove platform value.

The Senior Technical Account Manager will act as a technical partner to Cash App Pay and Afterpay merchants, optimizing integrations and ensuring growth through collaboration and technical solutions.

The role involves managing technical accounts for Cash App Pay and Afterpay, resolving integration issues, driving merchant success, and improving commercial outcomes through a hands-on technical approach.

Manage assigned IT managed-services accounts, customer relationships, service delivery, escalations, renewals, reporting, and add-on opportunities. Act as a trusted advisor and coordinate engineers, architects, consultants, and account executives to resolve technical issues and meet service-level expectations. Lead ad hoc contract work as a project manager and manage Microsoft FastTrack engagements while ensuring customer satisfaction, retention, accurate invoicing, and service value.

Own the technical health of post-sales AI cloud accounts, including customer workloads, architectures, POCs, SLAs, reliability, tooling, escalations, and product feedback. Design GPU infrastructure solutions across compute, networking, storage, and schedulers; lead benchmarks and incident response; build account-health dashboards; and advise customers and internal teams on AI infrastructure trends, workload performance, and expansion opportunities.

Own the technical health of post-sales AI cloud accounts, including architecture, GPU workload performance, POCs, SLA validation, reliability, escalations, and customer advocacy. Build dashboards, telemetry, health scoring, and early-warning tools while guiding training, fine-tuning, and inference workloads. Lead technical incidents, root-cause analyses, feature requests, and expansion recommendations. The role requires strong customer-facing infrastructure expertise across compute, networking, storage, and Slurm or Kubernetes, plus executive communication and comfort creating processes in ambiguous environments.

Own client platform adoption and KPIs, run onboarding and trainings, deliver product demos, drive feature adoption and optimization, gather client feedback, and collaborate with Product, Data, AI, and Support teams to improve usage and outcomes.

Serve as a trusted post-sales technical advisor to strategic enterprise customers. Drive Docker adoption, operational maturity, value realization, risk mitigation, and renewals while managing technical relationships. Partner with Solutions Engineering, Product, Engineering, Support, and Sales; provide guidance on containers, Kubernetes, CI/CD, infrastructure as code, and developer productivity. Maintain customer health documentation, lead reviews and enablement programs, develop scalable playbooks, represent customer feedback internally, and mentor other TAMs.

Serves as the primary technical advisor for strategic enterprise clients, managing escalations, technical account plans, business reviews, integrations, architecture guidance, and system optimization. Partners with Product and Engineering, creates technical documentation, mentors Technical Account Managers, identifies expansion opportunities, and uses AI tools to improve efficiency and anticipate customer needs.

Provides proactive technical and architectural guidance to enterprise partners implementing Red Hat Enterprise Linux solutions. Builds partner relationships, conducts technical reviews, troubleshoots and escalates incidents, advises on Red Hat products and cloud technologies, documents use cases, presents operational reviews, and coordinates with Engineering, Product Management, and Support. The role also develops solution patterns, mentors team members, and supports container, virtualization, automation, and cloud adoption. Regional travel to partner visits and events may be required.

Leads customer success for strategic enterprise accounts by driving adoption, retention, customer health, ROI, and long-term value. Serves as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical troubleshooting. The role also mentors peers, improves processes, and supports strategic account and renewal planning.

Serve as the primary technical advisor for 10–15 Citrix customer accounts, driving platform adoption, technical value realization, risk resolution, and customer satisfaction. Lead customer cadence calls, strategic reviews, adoption plans, workshops, briefings, and proof-of-concept initiatives. Partner with sales, presales, professional services, Citrix teams, and channel partners to support retention, expansion, renewals, and long-term account growth.

Lead large enterprise security deployments, provide microsegmentation and Zero Trust design guidance, support platform configuration and integrations, resolve technical issues with Support and Engineering, advise customers on product updates, and deliver training. The role requires extensive customer-facing security experience, cloud platform knowledge, networking and operating system expertise, and familiarity with microsegmentation, EDR, or network security products.

Supports post-sale technical relationships for customer accounts, helping with solution adoption, routine technical requests, onboarding, account meetings, issue escalation, and usage monitoring. Coordinates with Support, Customer Success, Product, and Engineering to resolve issues, documents customer updates and action items, and contributes to customer-facing resources and process improvements under senior team supervision.

Build strategic customer relationships, lead technical onboarding and cloud deployments, provide hands-on support, drive feature adoption, gather feedback, lead roadmap discussions, and partner with sales on renewals and expansions. The role advocates for customer needs across Product Management and Technical Support while helping customers realize the value of the cloud security platform.

The Technical Account Manager ensures partners have a positive experience with WordPress products, handling requests, managing deployments, and liaising with teams for technical support and product feedback.

Own strategic enterprise customer engagements as a senior technical advisor and organizational authority. Develop scalable TAM frameworks, customer success models, operating standards, risk-management approaches, and AI-enabled workflows. Influence product direction and roadmap priorities through customer advocacy, lead transformational cross-functional programs, and advise executives on customer and technical risks. Drive alignment across Product, Engineering, GTM, Support, and leadership while shaping TAM strategy and organizational capabilities.