Top Remote Technical Account Manager Jobs

Provides post-sales technical account management for cybersecurity customers and partners. Responsibilities include resolving complex technical issues, coordinating escalations, onboarding and training customers, conducting technical business reviews, supporting product adoption, identifying expansion opportunities, advocating for customer needs, enabling technical sales, and collaborating with product and engineering teams. The role is remote, customer-facing, presentation-oriented, and requires approximately 25% travel.

Serves as the primary post-sales technical liaison for Huntress customers and partners. Provides escalated technical support, onboarding, training, product guidance, and customer advocacy while coordinating with product and engineering teams. Leads technical business reviews, identifies expansion opportunities, improves security adoption, and presents to customer audiences. Requires cybersecurity experience, strong communication skills, and 33% travel.

Partner with strategic customers to optimize their cloud infrastructure, drive retention and expansion, and resolve complex technical challenges. Responsibilities include architecture consultation, cloud optimization, QBRs, customer advocacy, escalation management, technical presentations, documentation, training, and developing tools to improve account management efficiency. The role requires strong cloud, Linux, automation, programming, troubleshooting, communication, and stakeholder-management skills.

Partner with key customers to optimize their DigitalOcean cloud deployments, design infrastructure architectures, troubleshoot technical issues, drive retention and expansion, conduct QBRs, advocate for customer needs, resolve escalations, deliver presentations and training, and develop tools that improve technical account management efficiency.

Serve as a strategic technical partner for key cloud customers by designing architectures, providing consultations, conducting QBRs, optimizing performance and costs, driving retention and expansion, resolving escalations, and advocating for customer needs. Build tools and scripts, deliver technical presentations and training, maintain documentation, and collaborate with Engineering, Support, Marketing, and Account Management.

Manage strategic customer accounts by providing cloud architecture guidance, technical consultations, troubleshooting, optimization, and adoption strategies. Conduct business reviews, identify retention and expansion opportunities, advocate for customer needs, coordinate escalations with internal teams, and deliver technical presentations and training. Develop tools and scripts to improve engagement efficiency while maintaining expertise in cloud infrastructure, Linux, automation, and major cloud platforms.

Manage strategic cloud customers by providing technical consultation, architecture guidance, troubleshooting, optimization, and customer advocacy. Drive retention, expansion, and adoption through QBRs, workshops, presentations, and cross-functional collaboration. Develop tools and scripts to improve engagement efficiency while staying current with cloud infrastructure, automation, databases, AI/ML infrastructure, and open-source technologies.

Own the operational health of strategic merchant integrations through monitoring, troubleshooting, SLA delivery, technical investigations, and root-cause analysis. Design custom integration solutions, lead technical initiatives, support launches and product adoption, influence roadmaps, create operational playbooks, and mentor TAMs. The role progresses toward end-to-end ownership of a strategic account portfolio while partnering with Product, Engineering, Operations, Customer Success, and support teams.

Provides technical account management for enterprise customers using Samsara’s IoT platform. Builds customer relationships, troubleshoots APIs, hardware, software, and AI technologies, manages significant incidents, aligns solutions with business needs, maintains account records, and serves as a trusted technical advisor. Collaborates with internal teams, supports customer growth, contributes to TAM team development, and provides occasional travel and after-hours coverage.

Build and maintain customer relationships as a technical advisor, driving Dragos Platform adoption and successful cybersecurity deployments. Address technical requests, resolve issues, provide guidance, conduct health checks, track account metrics, identify service and training opportunities, and coordinate with sales, support, engineering, product, and field teams. Requires enterprise cybersecurity experience, ICS/OT knowledge, SOC/SIEM familiarity, and up to 25% travel.

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Serve as the primary technical advisor for enterprise customers adopting Camunda. Develop technical adoption plans, provide hands-on platform and architecture guidance, conduct health checks, manage escalations, and advocate for customer needs. Collaborate with Customer Success, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to drive outcomes. The role requires building trusted stakeholder relationships, explaining complex technology clearly, and traveling onsite up to 50% during busy periods.

Provides enterprise customers with technical and architectural guidance for Red Hat Enterprise Linux. Responsibilities include customer advocacy, product upgrades, technical reviews, incident management, troubleshooting, documentation, roadmap guidance, and cross-functional collaboration with engineering and support teams. The role manages customer relationships, supports infrastructure and application environments, and delivers proactive, relationship-based technical support. Occasional customer-site visits may be required.

Serve as the primary technical advisor for mid-market customers, leading onboarding, platform optimization, security reviews, technical check-ins, and enablement. Monitor account health, resolve escalations, coordinate with SOC, Product, and Engineering teams, demonstrate service value, and advocate for customers. Translate threat intelligence, SOC findings, and security requirements into prioritized guidance and account strategies while aligning technical stakeholders.

Own post-sale relationships with enterprise customers by driving Qualys adoption, technical enablement, renewals, retention, upsells, and account growth. Lead business reviews, demonstrations, proof-of-concepts, roadmap discussions, and technical workshops. Manage customer pipelines, respond to RFIs and RFPs, coordinate partners, qualify opportunities using MEDDPICC, and communicate customer feedback to Product and Engineering. The role combines cybersecurity expertise, technical credibility, executive communication, and quota-carrying commercial responsibility.

Serve as the strategic technical advisor for complex enterprise customers, owning technical health, adoption, optimization, and value realization. Lead assessments, release planning, architecture guidance, issue resolution, root-cause analysis, renewals, expansion support, and executive reviews. Collaborate with Sales, Customer Success, Professional Services, Engineering, and Product to strengthen customer relationships and ensure successful outcomes.

Own technical relationships for enterprise accounts from onboarding through production, adoption, renewal, and expansion. Lead deployment projects, API and system integrations, architecture planning, customer training, health reviews, technical escalations, and adoption strategies. Partner with CISOs, risk leaders, engineers, Account Management, Product, Support, and R&D to improve third-party risk programs and resolve customer issues.

Leads technical strategy, governance, and service delivery for complex global enterprise accounts. Advises C-suite stakeholders, develops global TAM frameworks and KPIs, manages at-risk accounts, shapes product strategy, and integrates AI, LLMs, and predictive analytics into technical account management. Serves as a cybersecurity architecture and enterprise IAM thought leader while driving technical enablement, organizational strategy, and executive industry engagement.

Serves as a customer-facing technical advisor for strategic enterprise SaaS accounts. The role guides configuration, integrations, data flows, workflows, adoption, upgrades, and technical strategy; identifies risks and expansion opportunities; supports customer health reviews and complex issues; and partners with Customer Success, Support, Product, Engineering, Sales, and Professional Services to maximize platform value.

Provide enterprise customers with technical and architectural guidance for Red Hat OpenShift and containerized cloud platforms. Build customer relationships, understand their environments and business goals, conduct technical reviews, troubleshoot issues, manage escalations, coordinate with internal teams and vendors, document solutions, advise on technology changes, and present operational reviews. Travel occasionally within the region for customer visits and events.

Manage post-sales relationships with enterprise customers, providing technical and functional support, resolving business and technical issues, presenting products, identifying expansion opportunities, and conveying customer needs to internal teams. The role requires expertise in enterprise security and compliance solutions, strong communication and presentation skills, customer engagement from executives to technical staff, and travel throughout the assigned sales territory.

Provides technical post-sales support for APAC enterprise and service-provider customers. Manages accounts and projects, triages and troubleshoots platform issues, coordinates cross-functional and vendor teams, supports API users, defines feature requirements, leads testing and implementation, and communicates product improvement recommendations. Serves as the subject matter expert for Plume’s cloud platform, networking technologies, gateway devices, APIs, and firmware integrations.

Own the ongoing technical success of named B2B SaaS customers, guiding integration architecture, implementation, adoption, reliability, migrations, and technical escalations. Partner with account managers, support, product, engineering, and solution engineering to turn customer goals into measurable technical outcomes. Lead customer conversations, incident response, adoption improvements, and on-call participation while maintaining architecture documentation and advancing customer feedback.

Provides strategic technical account management for enterprise cybersecurity customers. Leads customer initiatives involving Zero Trust and Illumio deployments, offers architectural guidance and best practices, conducts health checks, manages escalations, advocates for customers, gathers product feedback, and tracks project health. Requires 5–10 years supporting SaaS enterprise software, strong cybersecurity expertise, enterprise security deployment experience, and willingness to travel approximately 30%.

Build and manage long-term customer relationships while providing technical guidance for cybersecurity, Zero Trust, and Illumio initiatives. Lead customer engagements, health checks, escalations, architectural recommendations, product feedback, adoption efforts, and project reporting. The role requires strong enterprise security expertise, communication skills, and experience supporting SaaS software. This is a home-office-based position requiring approximately 30% travel for customer visits, plus occasional training and conference travel.