Top Remote Technical Account Manager Jobs

Provides technical post-sales support for APAC enterprise and service-provider customers. Manages accounts and projects, triages and troubleshoots platform issues, coordinates cross-functional and vendor teams, supports API users, defines feature requirements, leads testing and implementation, and communicates product improvement recommendations. Serves as the subject matter expert for Plume’s cloud platform, networking technologies, gateway devices, APIs, and firmware integrations.

Own the ongoing technical success of named B2B SaaS customers, guiding integration architecture, implementation, adoption, reliability, migrations, and technical escalations. Partner with account managers, support, product, engineering, and solution engineering to turn customer goals into measurable technical outcomes. Lead customer conversations, incident response, adoption improvements, and on-call participation while maintaining architecture documentation and advancing customer feedback.

Provides strategic technical account management for enterprise cybersecurity customers. Leads customer initiatives involving Zero Trust and Illumio deployments, offers architectural guidance and best practices, conducts health checks, manages escalations, advocates for customers, gathers product feedback, and tracks project health. Requires 5–10 years supporting SaaS enterprise software, strong cybersecurity expertise, enterprise security deployment experience, and willingness to travel approximately 30%.

Build and manage long-term customer relationships while providing technical guidance for cybersecurity, Zero Trust, and Illumio initiatives. Lead customer engagements, health checks, escalations, architectural recommendations, product feedback, adoption efforts, and project reporting. The role requires strong enterprise security expertise, communication skills, and experience supporting SaaS software. This is a home-office-based position requiring approximately 30% travel for customer visits, plus occasional training and conference travel.

Leads a customer engagement and technical account management team supporting managed-services customers. Oversees team performance, capacity, escalations, customer meetings, service-level outcomes, training, recruiting, workflows, and quality control. Partners across internal teams to improve customer satisfaction and resolve service tickets. Requires customer escalation expertise, public cloud knowledge, KPI-driven process improvement, and strong people leadership.

Provides technical account management for enterprise and strategic clients using Rithum’s commerce platform. Responsibilities include channel implementations, platform optimization, troubleshooting, root cause analysis, technical project coordination, stakeholder communication, feature adoption, CRM case management, and cross-functional collaboration. The role also uses AI-enabled tools to improve analysis, documentation, automation, and productivity. Travel is required up to 10%.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Own technical relationships and complex deployments for strategic OT/ICS cybersecurity customers. Design secure architectures, troubleshoot networks and industrial protocols, advise on compliance and threat readiness, lead escalations and root-cause analysis, and mentor TAMs. Partner with executives, controls engineers, security teams, Sales, Product, and Engineering to improve customer security posture, platform adoption, and operational outcomes without disrupting production.

Serves as the primary technology advisor and liaison for business lines within financial services. Aligns IT strategies, cloud initiatives, and engineering solutions with business objectives, regulatory requirements, and operational goals. Translates business needs into technical specifications, coordinates engineering teams and vendors, manages service delivery and escalations, monitors compliance and performance, and supports cloud migrations and digital transformation. Builds stakeholder relationships through health checks and CIO reviews while identifying optimization and innovation opportunities.

Leads technical account management for strategic cybersecurity customers, serving as a trusted advisor to executive stakeholders. Responsibilities include onboarding, platform optimization, architecture reviews, security reviews, incident response, technical escalations, executive briefings, and customer outcome tracking. The role coordinates with SOC, Product, and Engineering teams, supports renewals and expansion, reports security metrics, and mentors junior technical account managers.

Own enterprise customer relationships after implementation, driving BigPanda platform adoption, measurable IT operations outcomes, renewals, and expansion. Lead technical customer sessions, health checks, executive reviews, adoption roadmaps, and value conversations. Partner with account teams on renewal risk, upsell opportunities, and technical proof-of-value engagements. Act as the customer’s internal advocate while guiding integrations, troubleshooting, and platform configuration.

Serves as the primary technical advisor for paper mill customer accounts, supporting specialty chemical adoption, optimization, issue resolution, and retention. Builds customer relationships, conducts technical check-ins and business reviews, develops account plans with Sales, documents service findings in CRM, and collaborates with R&D and Portfolio teams. Requires paper and pulp chemical experience, technical testing ability, strong communication, and up to 25% travel. The employee must live within one hour of Somerset, Maine.

Manage enterprise customers throughout onboarding, deployment, adoption, operationalization, renewal, and expansion of the Wiz cloud security platform. Serve as a technical advisor, troubleshoot complex issues, coordinate with Product, Engineering, Sales, and Support, track customer health and business outcomes, lead executive communications, identify expansion opportunities, and help improve the TAM organization.

Serves as a technical advisor and customer advocate for penetration-testing engagements. Defines testing scope and rules of engagement, analyzes attack surfaces and security programs, guides researchers, reviews assessment quality, explains technical findings, manages escalations, and helps customers optimize long-term pentesting programs. Partners with account and customer success teams to retain and grow accounts while delivering strategic cybersecurity solutions.

Serves as a dedicated technical advisor for enterprise customers using Akamai cloud and edge compute solutions. Develops customer success plans, drives cloud adoption and retention, advises on workload placement, scalability, performance, AI inferencing, and agentic AI strategies, and translates business objectives into cloud solutions. Collaborates with product, engineering, support, and services teams while tracking customer health, retention, NPS, and cloud consumption metrics.

Own client relationships for managed services and technology solutions, focusing on customer satisfaction, retention, renewals, and revenue expansion. Serve as the primary escalation point, conduct business reviews, manage account health and documentation, support quotes and fulfillment, identify upsell and cross-sell opportunities, maintain sales pipelines, report forecasts, and develop standardized technical solutions and statements of work.

Manages post-sales technical relationships with US Federal customers, providing product support, technical guidance, presentations, and account issue resolution. Identifies new business opportunities, communicates customer requirements to internal teams, supports RFIs and RFPs, and represents the company at industry events. Requires strong enterprise security knowledge, Federal compliance familiarity, presentation skills, and the ability to engage stakeholders from technical staff through executives.

Own technical relationships with strategic clients from scoping through implementation and ongoing support. Translate complex technical concepts, resolve integration issues, and coordinate with Customer Success, Product, and Engineering. Build and optimize Python and SQL data pipelines using AWS services, troubleshoot distributed systems, document solutions, and support client roadmaps. The role also applies AI tools to accelerate documentation, troubleshooting, and code review.

Manage technical customer onboarding, including asset setup, API integrations, platform configuration, testing, user permissions, training, account health, support triage, renewals, and product feedback. Serve as the first customer contact, identify expansion opportunities, improve adoption, and help streamline onboarding processes for renewable energy portfolios.

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.

Manages and grows dealer accounts through technical sales of golf car parts, accessories, electrical systems, and related products. Responsibilities include prospecting, account planning, presentations, needs analysis, CRM management, competitive research, inventory placement optimization, forecasting, and market expansion. The role collaborates with product, warehouse, customer service, and marketing teams while traveling to dealer locations as needed.

Own and grow enterprise customer accounts across investment banking, asset management, and real estate. Drive product adoption by building workflows, configuring integrations, teaching users, managing expectations, and resolving adoption challenges. Serve as the customer and product liaison while identifying renewal and expansion opportunities. The role is remote within the US, requires on-site customer work one week in four, and involves frequent collaboration with technical and executive stakeholders.

Serve as a technical advisor for strategic industrial accounts across manufacturing, energy, and supply chain sectors. Develop AI solution roadmaps, architect edge deployments, lead technical workshops and proofs of concept, assess feasibility and retrofit strategies, and coordinate solution architects, engineers, product teams, sales, and delivery partners. Translate executive business goals and operational requirements into scalable AI, automation, and infrastructure solutions while driving customer adoption and long-term value.

Own the technical relationship for assigned customers, overseeing deployment, configuration, integrations, adoption, health, and technical outcomes. Advise Security, IT, and operations stakeholders; troubleshoot endpoint, SaaS, and integration issues; manage escalations with Engineering; conduct technical reviews; guide upgrades and environment changes; and communicate customer feedback to Product and Operations. Maintain success plans, documentation, and best-practice resources while supporting renewals, expansions, and risk mitigation.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.