Top Remote Technical Account Manager Jobs

Manages the post-sales relationship with enterprise customers by providing technical and functional support, resolving business and technical issues, identifying expansion opportunities, delivering sales presentations, communicating customer requirements internally, and representing the company at industry events. Requires strong enterprise security and compliance knowledge, communication skills, analytical ability, and travel throughout the assigned sales territory.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.

Provides technical account management across presales and customer lifecycles. Responsibilities include site visits, technical presentations, product demonstrations, requirements gathering, solution proposals, SLA and bid support, customer issue resolution, account monitoring, relationship retention, and partnership analysis. Collaborates with sales, engineering, and internal teams to translate business needs into technical solutions, support sales targets, and maintain long-term customer relationships. This remote position requires 25% travel.

Serve as a trusted technical advisor for enterprise accounts, aligning IT strategy with business outcomes. Lead executive engagements, architecture reviews, risk mitigation, adoption programs, and technical sales support to drive revenue, cloud modernization, cybersecurity, AI, data, and infrastructure initiatives.

Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

Lead post-sale client relationships for Smart Supply: manage onboarding and campaign setup, troubleshoot DSP/SSP and PMP issues, monitor performance, deliver reporting and insights, drive upsell/expansion, and coordinate cross-functional teams for campaign success.

The Technical Account Manager will provide proactive technical leadership, manage customer interactions, drive issue resolution, and deliver presentations, ensuring a top-quality customer experience.

The Technical Account Manager oversees customer relationships by advocating for their needs, providing project leadership, and collaborating with teams. Responsibilities include managing technical issues, providing updates on service projects, and sharing best practices.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

Serve as the technical advisor for enterprise APAC customers, supporting onboarding, troubleshooting, escalations, training, configuration, optimization, and release enablement. Manage support cases, guide customers toward operational maturity, and translate complex product capabilities into business value. Collaborate with Product, Engineering, Support, and Customer Success teams while providing customer feedback to influence the product roadmap.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Serve as trusted technical advisor for MDR clients: lead onboarding and deployment of EDR/MDR (Sophos, Microsoft 365, Google Workspace), manage client relationships and QBRs, drive TAM processes, mentor future TAMs, coordinate cross-functional handoffs, provide pre-sales technical support, and build onboarding documentation and playbooks.

Lead technical onboarding for new customers, manage integrations and troubleshooting, translate technical requirements into value-driven artifacts and plans, drive product adoption, engage technical and executive stakeholders, and advocate customer needs into the product roadmap.

Own onboarding, technical implementation, and ongoing success for advertising demand partners. Manage SSP, DSP, exchange, and programmatic integrations; troubleshoot delivery and performance issues; monitor revenue and build KPI dashboards; identify optimization opportunities; support forecasting and business planning; and collaborate with Sales, Ad Operations, Product, Engineering, and Project Management to scale processes and partnerships.

Serve as the primary technical and operational customer contact for SewerAI's PIONEER and AutoCode platforms. Triage and resolve lower-level technical issues, document interactions in Pylon, provide workflow and onboarding guidance, support ProServe projects, represent the company at trade shows, and collaborate cross-functionally to drive adoption, satisfaction, and retention.

Own long-term technical relationships for strategic accounts, drive architecture reviews and adoption, coordinate LiveKit teams for implementations and escalations, lead executive reviews and on-site launches, identify expansion signals, and develop TAM playbooks to scale account engagement.

Own long-term technical relationships for strategic accounts, drive architecture reviews, deepen product adoption, coordinate internal teams, lead executive reviews and on-site launches, surface product feedback, and build TAM playbooks.

Own onboarding, adoption, retention, and expansion for mid-market customers. Provide technical guidance, manage onboarding projects, troubleshoot escalations, collaborate cross-functionally, and surface product feedback to drive platform improvement.

The Senior Regional Sales Manager will manage strategic client relationships in life sciences, driving account growth and ensuring customer satisfaction through tailored solutions.

Own post-sales technical relationships for key customers: lead onboarding, data indexing, detection onboarding/tuning, troubleshoot log pipelines/cloud integrations, drive adoption, escalate product issues, build custom AI skills, and travel to customer sites (~25%).

The Technical Account Manager will handle the customer journey from onboarding to growth, focusing on integrating and optimizing payment systems, while utilizing AI for process improvement.

The Technical Account Manager acts as a technical advisor for key customers in paper and pulp, ensuring effective product implementation and optimization.

Manage a portfolio of MSP clients as primary technical contact: run TBRs/QBRs, produce action plans, create quotes and scopes, coordinate internal teams, surface risks, and assist the CTO with standards and account planning.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Serve as the primary technical liaison embedded with assigned law enforcement agencies to lead deployments, troubleshoot and resolve critical issues, advocate customer needs, build dashboards and reports (Power BI/SQL), provide training and onsite support, and collaborate with engineering, product, and sales to improve product adoption and reliability.