Senior Technical Account Manager

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
110K-140K Annually
5-7 Years Experience
Healthtech • Information Technology
The Role
The Senior Technical Account Manager at Redox will partner with enterprise customers to ensure successful post-sale integration by providing insights on EHR standards, understanding workflow, and expanding customer knowledge of Redox's offerings. This role emphasizes collaboration, customer strategy development, and staying current with industry trends and product enhancements.
Summary Generated by Built In

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.


Opportunity & Impact

At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.


You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You'll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

  • Partner with enterprise and scaling customers to execute on all post-sale functions
  • Act as a trusted collaborator with the customer to deliver ideal integration outcomes
  • Collaborate internally to manage customer success plans and escalations
  • Maintain internal documentation relating to customers and processes
  • Create collateral for customer to use at scale
  • Keep up to date with product enhancements
  • Monitor industry trends and how they impact our customers

Required Skills & Experience

  • 5+ years of deep EHR integration and workflow knowledge
  • Functional understanding of data formats like HL7v2, XML, X12, APIs
  • Understanding of various healthcare workflows
  • Demonstrated experience with expanding customers and building franchises
  • Ability to proactively identify new solutions, scopes, and processes for customers
  • Interest in working with ambiguous and changing responsibilities and initiatives
  • Proficiency in GSuite, Jira/Confluence, Salesforce and Gainsight preferred

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified


About Redox - Take a look here: https://youtu.be/4OjENXR6UXA


What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.


This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.


Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team! Read more about our stance on diversity and belonging: Diversity at Redox


As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.


We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct


Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.


Thank you for your interest in Redox!


#LI-TA1

Top Skills

APIs
Ehr
Hl7V2
X12
XML
The Company
HQ: Madison, WI
245 Employees
Remote Workplace
Year Founded: 2014

What We Do

The short of it: Redox makes it easy to transport healthcare data between healthcare organizations and digital health companies. It's simple: you focus on innovation and caring for patients, and we take care of the nitty gritty of data exchange.

The long of it: Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data. This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Why Work With Us

In order to do revolutionary things, we need a team of strong, diverse, mission-focused people. Whether we’re physically together or in our own little corner of the country, we are all focused on getting outcomes based on experimentation, data-driven decisions, and execution—and having some fun while doing it.

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