Top Tech Jobs & Startup Jobs in Milan

First point of contact for Italian merchants via phone, email, and chat. Diagnose and resolve terminal, payment, app, and account issues; create Zuper tasks for supply chain; classify tickets in Sprinklr/Zendesk; perform recovery calls; maintain CSAT, productivity and quality metrics.

Lead Hiyas carrier partnerships and commercial growth in Italy. Own market strategy, executive relationship-building, deal negotiation, and long-term account expansion. Coordinate cross-functional teams, represent customer needs, and track market and competitive dynamics to drive revenue and successful partner launches across Italy.

The Enterprise Account Executive will drive revenue growth through acquiring new business and managing strategic relationships with large enterprise accounts in Italy, focusing on selling Experience Management solutions.

Lead a team of Enterprise Architects, engage with executives, drive enterprise modernization, and ensure alignment between product and client teams to foster customer success.

Lead and grow MongoDB's Customer Success team in Italy (Milan or Rome). Recruit, coach, and develop CSMs; define metrics and execute initiatives to increase retention, expansion, satisfaction, and product adoption; collaborate cross-functionally and meet hiring and performance targets within defined timelines.

As a Sales Development Representative, you'll generate sales opportunities, collaborate with teams, understand customer needs, and research market opportunities.

Lead revenue-focused, AI-enabled demand generation across Spain, Italy and other emerging markets. Build localized, multi-channel campaigns, align with Sales and Revenue Ops, optimize performance using CRM and marketing automation, manage budgets, and drive measurable pipeline and revenue growth.

Build end-to-end full-stack AI features on a Ruby on Rails backend and React frontend, design and run experiments (A/B tests and AI evaluations), implement AI infrastructure for reliable LLM inference, and iterate quickly to scale production-ready LLM-powered products.

As a Senior Software Engineer, you will enhance the REDAPL platform, leading initiatives in data ingestion, processing, and supporting infrastructure-related projects while mentoring other engineers.

Provide advanced technical support for Rain's payments platform and integrations: troubleshoot APIs, read logs, run SQL queries, own incidents with SLA/CSAT targets, document solutions, escalate to Engineering/Product, and support new feature rollouts.