Top Operations Management Jobs in Milan

Lead Italy’s operational compliance and rider operations, managing a team across rider acquisition, support, billing, cash management, union relations, and legal support. Ensure compliance with Italian regulations, strengthen union and authority relationships, improve onboarding and rider support, optimize billing processes, collaborate with Legal, Finance, and global operations, and use data and automation to improve efficiency and scalability.

Leads the strategy, delivery, scaling, governance, and adoption of agentic AI products across Pfizer’s regulated manufacturing network. Owns product roadmaps, agent lifecycles, evaluation frameworks, responsible AI controls, value realization, and stakeholder engagement. Partners with manufacturing, engineering, data, quality, cybersecurity, and site leadership teams to transform operational knowledge into intelligent digital products and scale successful capabilities globally.

Leads the Client Operations Team, overseeing incoming lead assessment, merchant onboarding, payment acceptance setup, post-activation monitoring, service promotion, cross-department coordination, and accurate client database management. The role requires team leadership, strong communication and presentation skills, organization, CRM proficiency, payment acceptance knowledge, and fluency in English and Italian.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Leads operational and commercial performance across aparto’s Italian student accommodation portfolio. Manages property P&Ls, budgets, occupancy, revenue, compliance, maintenance, safety, resident experience, and operational standards. Coaches General Managers and site teams, manages investor and stakeholder relationships, drives continuous improvement, oversees refurbishments and mobilisations, and ensures properties meet financial, regulatory, service, and presentation objectives.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Lead global store design and visual merchandising strategy for Vhernier boutiques. Manage boutique design projects, budgets, vendors, VM guidelines, seasonal concepts, training, and a SDP&VM team to ensure consistent brand image and commercial success across retail and wholesale touchpoints.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

The Business Operations Manager will enable team efficiency through project management, data analysis, and strategic initiatives, supporting growth.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.