Top Operations Management Jobs in Milan

Manage and improve IT infrastructure across headquarters and 50 global retail stores, including networks, servers, devices, software, security, and Microsoft 365. Oversee daily IT operations, vendors, employee onboarding and offboarding, system monitoring, cybersecurity initiatives, and IT projects. Lead and develop the IT team while partnering with HR, Tech, Office, and other business functions to deliver reliable IT solutions.

Negotiate and manage clinical trial site contracts, amendments, budgets, payment schedules, and related legal documents. Support study start-up planning, ensure compliance with sponsor requirements and local regulations, resolve contractual issues, and monitor timelines, milestones, and financial goals. Collaborate with sponsors, research sites, legal teams, and cross-functional stakeholders while providing contract guidance and market information for clinical research programs.

Leads operational delivery across Europe and Africa, managing teams, client relationships, recruitment, service performance, KPIs, compliance, invoicing, profitability, tenders, mobilization, and commercial support. The role strengthens operational capability in Italy, coordinates regional resources, resolves client issues, and ensures consistent service standards across multiple countries. Frequent regional travel is required.

Lead Italy’s operational compliance and rider operations, managing a team across rider acquisition, support, billing, cash management, union relations, and legal coordination. Ensure compliance with Italian regulations, strengthen union and authority relationships, optimize rider onboarding and support, improve billing processes, and drive automation and operational efficiency. Collaborate with global operations, legal, and finance teams while using data to inform decisions.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Supports global operations compliance through risk-based internal audits, certification and regulatory audit readiness, business continuity assessments, information security compliance, corrective action verification, and compliance analytics. The role develops documentation, dashboards, and reporting; advises cross-functional stakeholders; supports customer audits and RFI/RFP requests; and contributes to operational resilience, acquisition integration, certification readiness, and continuous improvement across Equinix data centers.

Owns Nebius’s global third-party logistics warehouse network and partner performance. Manages contracts, SLAs, operational standards, inventory accuracy, audits, compliance, costs, incident resolution, onboarding, exits, and continuous improvement across external warehouses. Coordinates with logistics, transport, planning, IT, security, procurement, legal, and project teams while leading 3PL specialists and conducting regular site visits.

Manages compliance implementation across data center sites, including audits, certifications, management systems, regulatory requirements, permits, training, risk assessments, corrective actions, and process improvements. Serves as a subject matter expert for complex compliance issues, supports customer and third-party audits, maintains compliance records and procedures, develops reports and policies, and coordinates regional and global stakeholders. Travel across the EMEA region is essential.

Drives global harmonization and continuous improvement of commercial and service lifecycle processes across regions and functions. Maps current workflows, establishes common standards and data definitions, manages process governance and roadmaps, and partners with Sales, Service, Finance, Data, and IT teams. The role facilitates stakeholder alignment, change management, training, adoption, and continuous improvement across SAP and Salesforce-enabled operations.

Own the Customer Operations product domain, including internal systems and tooling for configuration, incident handling, fulfillment tracking, and customer support efficiency. Drive fulfillment rates, reduce incidents and cost-to-serve, manage priorities and trade-offs, and own measurable business outcomes and P&L impact. Partner closely with engineering on technically complex products while shaping Nuitee’s growing product organization.

Leads the Client Operations Team, overseeing incoming lead assessment, merchant onboarding, payment acceptance setup, post-activation monitoring, service promotion, cross-department coordination, and accurate client database management. The role requires team leadership, strong communication and presentation skills, organization, CRM proficiency, payment acceptance knowledge, and fluency in English and Italian.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Leads operational and commercial performance across aparto’s Italian student accommodation portfolio. Manages property P&Ls, budgets, occupancy, revenue, compliance, maintenance, safety, resident experience, and operational standards. Coaches General Managers and site teams, manages investor and stakeholder relationships, drives continuous improvement, oversees refurbishments and mobilisations, and ensures properties meet financial, regulatory, service, and presentation objectives.

Supports global Sales and GTM teams by designing territories and segmentation models, managing forecasting, pipeline inspection, quotas, compensation, fiscal planning, and sales technology systems. The role leads cross-functional projects, documents requirements, improves sales processes, maintains data integrity, manages vendors, and provides analytical insights to leadership across EMEA and APAC.

The Business Operations Manager will enable team efficiency through project management, data analysis, and strategic initiatives, supporting growth.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.