Top Operations Management Jobs in Milan

Leads strategy, delivery, governance, adoption, and lifecycle management for agentic AI products across Pfizer’s regulated manufacturing network. Defines use cases, roadmaps, evaluation frameworks, guardrails, success metrics, and value-realization models while partnering with manufacturing, engineering, data, quality, cybersecurity, and business teams. Oversees pilots, production deployment, monitoring, continuous improvement, responsible AI, and scaling of intelligent manufacturing capabilities.

Lead operational compliance and rider operations in Italy: manage a 4-person team, ensure legal and regulatory compliance, handle union relations, optimize rider support, billing and cash processes, collaborate cross-functionally, and drive process efficiency and automation using data.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Lead regional P2P market expansion and merchant ecosystem management, optimize operations and workflows, collaborate with product and engineering, monitor KPIs and competitor activity, and implement data-driven strategies to improve liquidity, completion rates, and dispute handling.

Senior, hands-on role supporting the CEO by managing a global private office and an administrative team, executing executive and personal tasks, coordinating complex travel and events, implementing SOPs and productivity systems, and ensuring confidentiality, operational excellence, and stakeholder satisfaction across multiple time zones.

Lead global store design and visual merchandising strategy for Vhernier boutiques. Manage boutique design projects, budgets, vendors, VM guidelines, seasonal concepts, training, and a SDP&VM team to ensure consistent brand image and commercial success across retail and wholesale touchpoints.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Own and maintain CX platforms (Zendesk, Vitally), build and run automations and integrations, support AI-enabled workflows, manage intake and delivery of platform requests, ensure change management, documentation, and cross-functional partnership to improve reliability and scale of support and customer success tooling.

Leads EMEA sales operations by establishing commercial governance, forecasting and pipeline discipline, CRM standards, distributor performance frameworks, dashboards, KPIs, and business reviews. Partners with regional sales leadership and cross-functional teams to improve process standardization, commercial effectiveness, profitability, and growth. The role owns performance visibility, planning, reporting, data quality, continuous improvement, and execution of commercial initiatives across multiple countries and channels.

The Business Operations Manager will enable team efficiency through project management, data analysis, and strategic initiatives, supporting growth.

Serve as the central office contact handling front desk, administrative operations, meeting and travel coordination, vendor relationships, and process improvements to ensure an efficient, service-oriented workplace.

Lead and localize day-to-day operations for the South Korean market, manage vendor relationships, coordinate with product and marketing, set up local operations, and continuously improve workflows to enhance user experience.

Lead international product launches and design scalable VAT/GST tax workflows, combining process design, automation (RPA, SQL, AI agents), SOPs, and cross-functional coordination to support compliance and scale global operations.

Own and improve cross-functional GTM processes across the customer lifecycle. Design, implement, document, and govern scalable lifecycle stages, handoffs, SLAs, automations, and AI workflows. Monitor process performance, run audits and KPI reviews, lead multi-market rollouts across Europe, coach operations peers, and build the GTM Process Library as the single source of truth to drive conversion, retention, efficiency, and revenue.

As Business Operations Manager, you'll lead the launch and scaling of Numeral's product in international markets, design tax workflows, and enhance operational efficiency through automation.

Lead and scale chauffeur supply operations across assigned European markets. Drive partner engagement, negotiate supply costs, manage pricing and margin performance, translate KPIs into actions, improve processes with cross-functional teams, use data to forecast and mitigate risks, travel regionally, and grow and lead the local supply team.

Lead and scale the global Procure-to-Pay function across NA and Europe, overseeing vendor onboarding, purchasing, invoice processing, payments, month-end AP close, internal controls, NetSuite P2P workflows, automation, stakeholder partnerships, audits, and a distributed Finance Operations team.

Lead and improve the global Procure-to-Pay lifecycle across North America and Europe, overseeing vendor onboarding, AP, payments, month-end close, controls, metrics, and NetSuite P2P. Drive automation, partner with Finance/Procurement/Tax, support audits and tax reporting, and manage and develop a distributed Finance Operations team.

Lead and strengthen HSE performance for Grid Automation operations globally. Implement HSE strategy, conduct site reviews and audits, support incident investigations, analyze performance data, deploy improvements, coach operational teams, and represent the BU in governance and HSE programs. Ensure compliance with HSE standards and promote a strong safety culture across projects, service, and manufacturing environments.