Top Tech Jobs & Startup Jobs in Rome

The Customer Success Specialist, fluent in Mandarin and English, manages client relationships, oversees onboarding, resolves issues, and monitors account performance to ensure satisfaction with logistics services.

The role involves driving sales and business expansion, cultivating leads, managing project integration, and representing the company at industry events.

Prototype and ship high-quality canvas interactions, real-time multiplayer features, and AI-integrated UX. Own responsiveness, rendering, motion, and shared tooling while mentoring others and raising craft across product teams.

Provide multilingual customer support (English, Italian, French) via live chat, WhatsApp and email; resolve logistics, orders and website issues; handle escalations; onboard and coach new hires; collaborate cross-functionally to improve processes and customer experience.

Own strategic, executive-level relationships for enterprise customers, guide Sysdig deployments and architectures, run success planning and business reviews, lead hands-on workshops, drive renewals and expansion, monitor account health, troubleshoot technical issues on Kubernetes/containers, and partner with Product, Engineering, Support, and Services to deliver outcomes and mentor junior team members.

Lead presales, RFP, requirements analysis, and solution design for supply chain transformation engagements. Act as a business-technology bridge to capture requirements, conduct fit-gap and process analysis, design scalable planning and execution solutions powered by data and AI, and support implementation, UAT, and client stakeholder management.

Provide pre- and post-sales technical support for Telesat Lightspeed across EMEA: gather requirements, design satellite and terrestrial link solutions, perform modeling and tests, present proposals, support implementation, resolve service issues, and run technical demonstrations to secure customers.

Work across an existing product codebase to develop and back-end services (Node.js/TypeScript) and complex React front-ends, maintain and extend Laravel/PHP legacy services, design APIs, ensure code quality, and collaborate with the client team to deliver scalable, testable features end-to-end.

Lead technical pre-sales with European customers: qualify opportunities, run technical discovery, deliver demos and POCs, advise on quantum algorithm adoption, and relay field feedback to product.

Manage organic growth for client apps end-to-end: audits, keyword research, localized metadata, creative direction, A/B testing, and client communications. Build roadmaps, run experiments, track KPIs, and present monthly results.