Top Senior Tech Support Jobs

Provide help desk support for end-user hardware, software, mobile devices and peripherals; manage tickets, maintain printers and security devices, assist with Microsoft 365, Active Directory, DNS/DHCP, VPN, patching and antivirus; maintain asset inventory, create documentation, work with vendors, and support IT projects under senior guidance.

Provide day-to-day help desk support for end-user hardware, software, mobile devices, printers, and peripherals. Use ticketing systems to resolve incidents, maintain inventory and documentation, assist with Microsoft 365/Active Directory/DNS/DHCP/VPN/patch management/Anti-Virus, and support Apple device deployment. Collaborate with other locations, vendors, and senior IT staff; follow and improve policies; manage assigned projects and pursue professional development.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The Technical Support Representative will provide hardware and software support, including PC repair and troubleshooting at various locations, while offering 24x7 phone support.

Provide Level 3 on-site support for servers, LAN/WAN, desktops, laptops, printers, switches and video conferencing. Install/configure Windows clients and servers, troubleshoot network and hardware issues, coordinate local IT projects, and work with staff to implement countermeasures. Respond immediately to production-impacting incidents and perform scheduled overtime or weekend work as needed.

Provide advanced on-site infrastructure and network support, including switches, routers, servers, telephony, and video conferencing. Troubleshoot terminal servers, thin clients, mobile devices, printers/plotters, update switch code, repair/replace equipment, and document procedures. Support on-site meetings and escalate complex issues.

Provide second-level desktop support for end users, troubleshooting and repairing software, hardware, printers, plotters, telecom devices, and mobile devices. Support on-site conference meetings (video conferencing/web meetings) and deliver plant-floor technical assistance. Must be able to work alternate shifts and overtime.

Provide advanced infrastructure and desktop/server support including troubleshooting and break/fix for servers, PCs, networking, and video/audio conferencing. Maintain data center operations, manage change/problem workflows, support on-site meetings, lead projects, coordinate vendors, and provide 24x7 on-call support.

Lead the PeopleSoft HR application support team, providing technical and functional expertise, troubleshooting, and enhancing client productivity through effective communication and leadership.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.

Provide global first-response support for a mission-critical Windows tool: triage and reproduce issues, monitor logs, restart services/servers/databases, file bugs in TFS/Rally, and maintain user documentation and FAQs.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Provide systems engineering and technical advisory support to a DARPA Program Manager: assess performer progress, review deliverables, track EVMS cost/schedule, support acquisition (BAAs/OTAs), coordinate stakeholders, perform technical risk assessments, and help transition technologies toward production and deployment.

The Technical Specialist provides advanced telephone support for FANUC robotics and related equipment, handles service requests, and resolves customer issues while ensuring high customer satisfaction.

The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide advanced technical support for complex customer issues involving SaaS, mobile applications, SDK integrations, and backend and frontend frameworks. Troubleshoot, document, and reproduce issues; manage Zendesk and support processes; create knowledge bases; report on service levels and root cause analyses; train customers; and collaborate with Engineering, Product Management, and Sales to improve support operations.

Lead ETF capital markets strategy and liaise with market participants to support issuer onboarding, implementation, trading, and distribution strategy. Develop training, models, and documentation, assess client operational and technology capabilities, and drive thought leadership and automation initiatives while partnering with business development, legal, compliance, and solutions teams.

The Director is responsible for providing technical accounting support, ensuring compliance with accounting standards, and interacting with senior management on accounting topics and business initiatives.

Provide deep technical product knowledge and demonstrations, respond to RFPs/RFIs and security questionnaires, build proofs of concept and sales enablement materials, run webinars and trainings, collaborate cross-functionally to solve customer problems and drive sales. Writing and public-speaking intensive; frequent client-facing demos and up to ~25-30% travel.

Provides advanced pre- and post-sales technical support for digital copiers and printers, mentors and trains staff, monitors team performance, troubleshoots complex connectivity and hardware/software issues, creates documentation and training materials, oversees lab equipment and software testing, and acts for the manager as needed.

Provide advanced technical support and escalation management for customer equipment, including installations, calibration, alpha/beta site testing, ECO reviews, performance reporting (MTBF/MTBI/Availability), documentation (CENs, BKMs), and driving field implementation and improvements.

Author, edit, and quality-review technical publications (IETMs, maintenance and operations manuals). Acquire subject knowledge via interviews/observations, prepare illustrative materials, ensure compliance with Mil-STD and Spec1000D, and support customer verification events.

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.