Top Senior Tech Support Jobs

Lead the design of technical support architecture for a 24x7 operations model. Collaborate with sales and product teams, and drive capacity planning and resource optimization to enhance customer experience and operational effectiveness.

Responsible for leading the delivery of technical support operations, implementing service strategies, managing a large team, and ensuring exceptional customer experience.

The Staff Technical Solutions Engineer manages customer relationships, oversees technical implementations, and drives system adoption, ensuring customer success and satisfaction.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Provide advanced technical support and escalation for the Axiom decision-support product, troubleshoot complex issues, lead root-cause analysis, document cases, deliver customer/internal training, mentor junior staff, collaborate cross-functionally, and ensure HIPAA-compliant PHI handling.

As a Staff Technical Support Engineer, you'll provide technical guidance and support for Druva products, ensuring customer satisfaction through issue resolution and collaboration with internal teams.

The Technical Support Engineer, Associate provides operational and technical support for DOT's Drupal-based CMS, handling incidents, troubleshooting, and vendor coordination to ensure system stability and compliance.

The Technical Support Specialist provides software support for Time & Attendance software, mentors team members, manages escalated issues, and ensures client satisfaction.

The Technical Support Engineer will provide technical assistance in a SaaS environment, focusing on data security. Responsibilities include troubleshooting, diagnosing issues, and ensuring customer satisfaction while scaling the support function.

The Senior Engineer will provide technical support for Excellerate products, ensuring effective assistance to internal and external customers, while performing evaluations and data analysis.

Lead and grow a high-performing team of Technical Support Engineers, oversee support operations, advocate for customer needs, and collaborate with cross-functional teams for escalations.

Analyze and transform support data into insights for Technical Support; build reports, identify trends, and ensure data accuracy for decision-making.

Lead resolution of complex technical issues for high-profile customers, mentor peers, create documentation and runbooks, test releases, provide product feedback, and improve team processes.

As a Technical Support Engineer, you'll diagnose and resolve complex issues, enhance customer experience, collaborate with teams, and drive improvements through documentation.

The Affera Mapping Specialist provides technical and clinical support for cardiac mapping systems, trains physicians, collaborates with sales teams, and promotes product usage while achieving sales goals.

The Senior Industrial Technical Support Specialist provides advanced technical support to dealers, mentors staff, and resolves complex technical issues related to generators.

The Technical Support Engineer 2 will troubleshoot and resolve issues related to virtual platforms, Windows, Linux, and application infrastructure while providing technical support and maintaining systems in an enterprise environment.

Provide high-impact technical support for complex issues related to identity security; manage escalations, troubleshoot problems, and contribute to product improvements.

Lead strategy and global team for AV/event technology, overseeing service delivery, operational excellence, and executive productions.

Provide technical support for KION products via phone, email, and in person. Troubleshoot and advise dealers. Occasional travel required.

Support teams in technical and sales roles, focusing on petrochemical and refinery processes, while mentoring others and managing projects.

The ERP Technical Support Engineer will support Infor CSI ERP System by delivering solutions, providing training, ensuring data integrity, and troubleshooting complex issues.

As a Senior Staff Technical Support Engineer, you'll ensure effective deployment of Vocera solutions, troubleshoot issues, provide training, and mentor junior staff. Precise customer communication and documentation are key responsibilities.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.

The Senior Staff Technical Support Engineer will troubleshoot issues, ensure proper deployment of Vocera solutions, and provide excellent customer service while mentoring junior members.