Top Senior Tech Support Jobs

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Provide advanced Tier-3 technical support and act as liaison to Engineering/Product. Lead RCA/post-mortems, manage high-severity incidents, analyze ticket patterns, improve observability tooling, and mentor front-line support to reduce escalations.

Provide phone, email, and chat technical support for Cat digital products (Product Link, VisionLink, Grade Control, Payload, Cat Command, Detect/Safety). Diagnose hardware, software, and connectivity issues; document tickets; escalate complex problems to product and engineering teams; and meet response, resolution, and customer satisfaction metrics.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Lead a global B2B technical support team, manage day-to-day operations, incident response, escalations and reporting; drive process improvements, analyze support metrics, partner cross-functionally, and coach a high-performing team. Role requires on-call availability and contributes to Global Service and Support strategy.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.

Senior Technical Administrative Support provides advanced scheduling, visualization, and program management for MILCON and ICG initiatives. Responsibilities include developing Integrated Master Schedules (IMS), critical path and risk analysis, dependency mapping, Power BI dashboards, executive graphics, technical documentation, and coordination with engineers and stakeholders to ensure aligned delivery of infrastructure and telecommunications programs.

Provide advanced remote and on-site technical support and escalation for Shellback wet-process capital equipment. Troubleshoot electromechanical, fluid, control, and subsystem issues; lead root-cause analysis; train and support Field Service Engineers; create and improve technical documentation; drive cross-functional corrective actions and product reliability improvements; support deployments, upgrades, and customer escalations.

The Senior Industrial Technical Support Specialist provides advanced technical support to dealers, mentors staff, and resolves complex technical issues related to generators.

Lead the Technical Support Engineering team to maintain and maximize ShotLink system uptime. Oversee server, network, cloud, and application troubleshooting; create monitoring, alerts, dashboards, and automation; provide second-level support; manage staff development, budgets, vendor interfaces, and on-call operations.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

Provide advanced technical support and leadership for electron microscopy and analytical systems. Troubleshoot electronics, mechanics, vacuum systems, and software; support customers and field teams remotely and on-site; lead technical projects, contribute to product introductions, develop documentation, and drive continuous improvement and team development.

Provide technical support for lower completions by designing job programs, offering real-time remote operations and on-call support, leading incident investigations, analyzing offset wells, mentoring field engineers, and supporting ARMO and Service Delivery teams.

The Senior Technical Support Analyst ensures operational excellence by providing advanced troubleshooting for hosted applications, mentoring the team, and monitoring performance issues.

The Technical Support Specialist will provide hardware and software support for Windows systems, configure network printers, and ensure system updates while tracking service requests.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.