Top Senior Tech Support Jobs

Provide advanced technical support for enterprise B2B SaaS customers, serving as an escalation point for complex integrations, compliance workflows, SSO/SCIM issues, APIs, and data synchronization. Partner with customers during onboarding and audit preparation, lead root cause analysis, manage escalations, collaborate with Product and Engineering, mentor support specialists, and improve documentation and support processes while meeting service-level and customer satisfaction targets.

Provides inbound phone support to residential customers, troubleshooting internet and voice service issues, handling basic billing inquiries and payments, and resolving problems while delivering a professional customer experience. The role requires schedule flexibility for nights, weekends, and holidays, strong communication skills, multitasking, computer proficiency, and resilience in a high-volume call center.

Leads residential solar and battery technical support operations, including case management, remote diagnostics, field coordination, warranty claims, pricing, homeowner escalations, and financial recovery. Manages supervisors and support staff, develops technical competency, establishes SOPs and service standards, monitors KPIs, improves CRM and monitoring workflows, and coordinates with field service, operations, sales, finance, manufacturers, and other stakeholders to improve resolution quality and customer outcomes.

Provides customer-facing technical support for cutting tools and CNC machining applications. Recommends drills, taps, inserts, holders, and tooling based on materials, machines, and applications; troubleshoots tool life, chatter, chip control, surface finish, and cycle time issues; advises on speeds, feeds, coatings, and geometry; prepares quotations and orders; and partners with sales and suppliers.

Administers Tyler Technologies Odyssey and Burnet County’s enterprise technology infrastructure. Provides advanced technical support for servers, networks, cybersecurity, virtualization, storage, Microsoft systems, and enterprise applications. Responsibilities include upgrades, patching, troubleshooting, account and permissions management, backup and recovery, monitoring, vulnerability management, documentation, user training, vendor coordination, and disaster recovery support. The role supports courts, law enforcement, and county departments, including after-hours maintenance and emergency response.

Provides Level 2 and Level 3 technical support in a fulfillment center environment. Troubleshoots computers, tablets, networks, printers, scanners, workstations, applications, and mobile devices; racks network equipment; manages facility IT inventory; deploys equipment; documents technical procedures; supports operational readiness; and coordinates with operations, technical services, developers, clients, vendors, and remote network teams. Requires onsite shift flexibility, holiday availability, physical lifting, and occasional business travel.

Provides advanced technical support for Cymer DUV laser systems, diagnosing escalated field issues and developing solutions to improve reliability. Supports new product introductions through procedure development, diagnostics, tooling, training, and on-site assistance. Collaborates with engineering and field teams on technical bulletins, service alerts, troubleshooting procedures, continuous improvement, and field-tool releases. Analyzes system performance data and works in customer clean-room and laboratory environments, including rotational weekend on-call coverage and approximately 20% travel.

Own complex, business-critical customer technical issues across applications, infrastructure, and live environments. Investigate root causes, reproduce defects, lead deployments and migrations, manage major incidents, and drive preventative fixes. Partner with Engineering, Product, QA, and Customer Success to influence platform improvements. Mentor support engineers, establish technical standards, improve documentation and onboarding, and lead technical escalations from customer request through resolution.

Provides production and technical support for Cisco Commerce applications, including AI assistants, conversational interfaces, and foundational AI capabilities. Manages ticket triage, prioritization, escalations, root cause analysis, troubleshooting, documentation, and knowledge management. Collaborates with business users, analysts, and developers to resolve issues and implement lasting improvements. Maintains AI frameworks, microservices, MCPs, and REST APIs while analyzing support trends proactively.

Supervises Service Desk and Desktop Support staff, ensuring service levels, technical support quality, customer satisfaction, policy compliance, staffing coverage, and performance metrics. Manages queues, escalations, incident resolution, audits, service transitions, change management, documentation, and continuous improvement. Serves as a final escalation point and coordinates with customers, vendors, and internal support groups.

Provides dedicated technical support for strategic healthcare IT accounts. Troubleshoots PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure issues. Manages incidents, escalations, SLAs, documentation, monitoring, maintenance, customer communication, training, and technical projects. Collaborates with engineering and internal teams, participates in on-call rotations and incident response, and supports implementations, upgrades, integrations, and go-live activities.

Provides dedicated technical support for strategic healthcare accounts, troubleshooting PACS, RIS, DICOM, HL7, EMR, databases, networks, operating systems, cloud integrations, and infrastructure. Owns incidents through resolution, coordinates escalations, maintains customer communication, documents troubleshooting, supports maintenance and implementations, monitors system health, contributes to root-cause analysis, and participates in on-call rotations. The role also delivers customer training and collaborates with engineering, infrastructure, product, project management, and customer success teams.

Leads technical support and customer engagements for cloud and hyperscaler accounts. Owns customer storage architecture understanding, product qualification, system integration, validation, deployment readiness, and field issue resolution across hardware, firmware, software, and systems teams. Represents customer priorities in engineering and product roadmaps, tracks quality and integration metrics, conducts technical reviews, develops documentation, and supports adoption of Western Digital storage technologies.

Controls Engineer responsible for programming, troubleshooting, and modifying Rockwell PLC, HMI, servo, and VFD systems supporting automated packaging equipment. Provides remote and on-site technical support, diagnoses industrial network and equipment issues, updates electrical schematics, maintains controls documentation, implements new hardware and software, and contributes to engineering and R&D projects. The role is remote in the Midwest with travel of up to 60%.

Provides expert technical support for BCDR products serving MSP partners. Troubleshoots backup, recovery, virtualization, storage, and networking issues; performs restores and cloud failovers; escalates complex incidents; creates documentation; leads root cause analysis and incident response; mentors support engineers; and contributes to automation and supportability improvements.

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Provides technical support for Husqvarna Construction products by troubleshooting customer and service technician issues, documenting interactions, entering orders, supporting repairs and training, and collaborating with product, quality, manufacturing, customer service, and R&D teams. Maintains technical documentation, warranty procedures, bulletins, CRM records, and performance metrics. Requires strong mechanical knowledge, electrical schematic and parts-list literacy, and proficiency with CRM, office software, and AS400.

Senior Software Engineer supporting USPS projects, responsible for the software development lifecycle, system performance, risk mitigation, project implementation, change management, dependency and critical-path analysis, capacity planning, and process improvement. The role requires enterprise software development experience, leadership, communication, budget and risk management skills, a relevant degree, and one of several Agile or SAFe certifications. The position is onsite in Fairfax, Virginia, requires less than 10% travel, and requires the ability to obtain Public Trust clearance.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization solutions. The role specializes in refinery planning, scheduling, blending, and optimization, partnering with customers to resolve issues, improve product adoption, identify growth opportunities, test software releases, and develop training materials. It also includes customer relationship management, cross-functional escalation, coaching team members, onsite support, solution deployment, and occasional international travel.

Provides advanced LC and LC-MS technical expertise for pre-sales and occasional post-sales support. Develops and troubleshoots chromatographic applications, demonstrates laboratory products, and creates technical documentation. Manages district demo laboratory operations, instrument readiness, maintenance coordination, and inventory. Partners with sales, field service, product management, marketing, and customers to develop application-based solutions, support business growth, and resolve complex analytical challenges.

Supports multiple executives by managing complex calendars, scheduling meetings, arranging travel, preparing expense reports, coordinating events, drafting business communications, and handling general administrative duties. The role requires strong organization, adaptability, discretion, communication, and proficiency with office productivity and video-conferencing tools in a hybrid, fast-paced environment.

Provides senior technical support across software planning, development, maintenance, and production operations. Manages SDLC activities, assesses technical requirements and dependencies, mitigates risks, supports change planning, and coordinates high-priority incidents. Analyzes APIs, performance, latency, and enterprise system integrations while assisting with readiness assessments, capacity planning, process improvements, and communication between technical teams, program managers, and stakeholders.

Provides Tier 2 and Tier 3 onsite desktop and help desk support for Windows devices, mobile devices, printers, scanners, and standalone systems. Re-images devices, applies patches, manages assets and configurations, and troubleshoots Microsoft Entra ID, Intune, and Microsoft 365 environments. Supports classified and unclassified VTC and AV systems, including Microsoft Teams, while documenting incidents in ServiceNow and escalating complex issues.

Provides advanced technical support for HP DesignJet and comparable large-format printers. Resolves complex hardware, firmware, software, driver, networking, and print workflow issues; manages escalated cases; performs remote and onsite troubleshooting; supports deployments; documents resolutions; collaborates with engineering and field teams; validates service procedures; and improves diagnostics, training, and support quality.