Top Senior Tech Support Jobs

Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.

Provide advanced technical support to SaaS customers, resolving complex product, integration, API, and service issues. Manage escalations, investigate root causes, coordinate with Engineering, support Premium customers, mentor teammates, create Help Center content, and improve team processes. The role requires strong communication, customer empathy, troubleshooting expertise, and the ability to manage multiple priorities across time zones while meeting support KPIs.

Leads a technical support engineering team responsible for bare-metal and physical compute infrastructure. Oversees incident response, escalations, hardware diagnostics and replacement, client communications, support workflows, staffing, and operational metrics. Builds scalable infrastructure support processes, partners with engineering and product teams, and develops team members supporting GPU-intensive environments and 24/7 operations.

Owns the end-to-end technical support function for a B2B SaaS platform, including triage, troubleshooting, root-cause analysis, customer communication, knowledge-base development, self-service enablement, SLA definition, proactive monitoring, and product feedback. The role builds tiered support programs, documents resolutions, partners with engineering and product teams, and uses issue data to reduce recurring customer problems.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provides divisional technical support for servers, personal computers, IoT, operational technology, networks, phones, and helpdesk functions. Maintains software and firmware patches, equipment, backups, inventories, and system resources. Develops specifications, tests and deploys systems, resolves hardware, software, and network issues, creates documentation, trains users, and supports projects. Requires rotating on-call availability and occasional travel.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Leads a team of Support Engineers serving enterprise data-platform customers. Responsibilities include hiring, coaching, escalation management, support strategy, cross-functional collaboration, process improvement, and performance against CSAT, SLA, response, and resolution metrics. The manager will analyze support data, improve customer experience and operational efficiency, and maintain technical expertise in databases, business intelligence, SQL, data modeling, and cloud data warehouses.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Provides first-line deskside and remote IT support to end users, resolving incidents and service requests involving hardware, software, peripherals, AV equipment, network connectivity, and enterprise applications. Documents resolutions, delivers technical guidance, collaborates on escalations, supports technology rollouts, and helps maintain strong service delivery. Requires expertise across Windows and macOS environments, Microsoft tools, ServiceNow, Active Directory, Intune, Azure AD, VPN, networking, and mobile devices.

Provides on-site technical support for installing, configuring, commissioning, testing, maintaining, and troubleshooting customer and company systems. Diagnoses system-level issues, coordinates with customers, vendors, and project teams, reviews technical documentation, ensures safety and quality compliance, documents service activities, supports upgrades, and recommends reliability improvements. The role requires regular travel, independent problem-solving, field engineering experience, and the ability to work with networked equipment and industrial infrastructure.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Provides advanced, customer-facing technical support for complex enterprise systems issues in a 24x7 environment. Troubleshoots virtualization, networking, storage, performance, and system failures; performs log analysis, failure recreation, and root-cause investigation. Communicates with customers and internal teams, tracks service calls, documents resolutions, improves support processes, mentors colleagues, and collaborates with engineering on design and reliability issues.

Resolve complex customer issues across production and pre-production environments through live troubleshooting and written support. Implement and troubleshoot Kong API and AI Gateway technologies, investigate technical problems, create knowledge articles, provide product feedback, collaborate with customer-facing and engineering teams, improve support processes, and mentor team members.

Leads technical support managers, team leads, and support engineers while owning SLA performance, customer satisfaction, escalations, staffing, and operational excellence. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize support processes, develop employees, and execute strategic transformation initiatives.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Leads Level 3 technical support and problem management across North America. Manages complex escalations, troubleshooting, root cause analysis, incident resolution, and corrective actions. Coaches and develops technical support staff while partnering with Engineering, R&D, Operations, Sales, and customers. Improves support reliability and efficiency through automation, AI, monitoring, documentation, knowledge management, standardized diagnostics, and performance insights.

Serves as the senior technical escalation point for complex hardware and software issues affecting an autonomous vehicle fleet. Builds and maintains internal troubleshooting tools, services, runbooks, SOPs, and knowledge systems. Partners with engineering teams to identify root causes, improves triage and escalation workflows, mentors technical staff, and makes independent decisions in a safety-critical, real-time environment.

Provides technical leadership for offshore wind turbine service operations. Troubleshoots turbine issues remotely and onsite, manages technical cases and work orders, supports offshore execution planning, and develops troubleshooting guides. Leads improvements involving turbine controllers, HMI, SCADA, grid outages, digitalization, analytics, safety, quality, and warning strategies. Collaborates with service teams, technicians, supervisors, engineering, and operations leadership.

Provides enterprise customers with phone, email, and chat-based technical support. Troubleshoots and debugs complex software issues across Windows, Linux, cloud identity, networking, and access technologies; independently investigates problems and coordinates resolutions with Engineering, Product, Sales, and Tier 3 Support. Manages customer expectations, tracks escalations, communicates issue status, and participates in an on-call rotation.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provides advanced technical support, handles complex escalations, performs root-cause analysis, manages Jira issues, and troubleshoots integrations and APIs. Acts as a subject matter expert across tools including SQL, Splunk, Keycloak, Zendesk, and Salesforce. Mentors support staff, covers for the Support Manager, coordinates with Product and Engineering, improves support processes, and creates technical documentation.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.