Top Senior Tech Support Jobs

Lead technical support teams for incident management and operational stability. Design and maintain CI/CD pipelines, administer Kubernetes (EKS), manage AWS infrastructure, implement observability with Splunk/Dynatrace, automate workflows using AI/agentic tools, and oversee 24x7 production support and problem management.

Owns the end-to-end technical support function for a B2B SaaS platform, including triage, troubleshooting, root-cause analysis, customer communication, knowledge-base development, self-service enablement, SLA definition, proactive monitoring, and product feedback. The role builds tiered support programs, documents resolutions, partners with engineering and product teams, and uses issue data to reduce recurring customer problems.

Provides advanced technical support to SaaS customers through written and Zoom channels. Investigates complex issues, identifies root causes and workarounds, manages escalations, troubleshoots integrations and public APIs, supports Premium customers, mentors teammates, creates help content, improves processes, and contributes to customer and team KPIs.

Serve as the senior escalation point for complex technical support issues, diagnosing root causes through diagnostic tools and codebase investigation. Coordinate with Engineering, R&D, and Product to resolve bugs and recurring customer problems. Mentor support engineers, manage customer escalations, communicate with technical and senior stakeholders, improve support processes and tooling, and help achieve quality, response-time, and resolution KPIs.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Serve as a Tier 3 technical escalation lead: diagnose complex platform issues, produce RCAs, liaise with Engineering/Product, improve observability and tooling, mentor support staff, analyze ticket patterns, and drive systemic product fixes using SQL, scripting, and monitoring tools.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provides technical support for Cohesity data protection platforms, including deployment, maintenance, monitoring, troubleshooting, performance tuning, and cluster expansion. Diagnoses backup issues across Hyper-V, VMware, Linux KVM, cloud platforms, and CentOS. Develops Python, Bash, and PowerShell automation scripts, analyzes logs and system diagnostics, supports APIs and PowerShell cmdlets, and communicates product improvement recommendations to engineering teams. Requires English and Spanish fluency and a staggered Tuesday-Saturday or Sunday-Thursday schedule.

Provides premium, onsite technical support to enterprise customers in mission-critical environments. Diagnoses and resolves complex network, application, systems, performance, and product issues across operating systems, virtualization, cloud, security, and big-data technologies. Collaborates with support, development, and SQA teams; advises customers on network management best practices; researches solutions; and creates technical documentation. The role requires strong customer relationship skills, technical leadership, and up to 25% travel.

Provides advanced diagnostics, troubleshooting, training, and technical support for rental equipment and energy solutions. Coordinates technical projects, product updates, operational readiness, and equipment improvements across branches and regions. Advises operations teams and customers, develops technician capabilities, monitors performance metrics, and collaborates with service, fleet, product support, and vendors. The role involves extensive travel, field work, equipment operation, and exposure to demanding industrial environments.

Provides advanced technical support, diagnostics, troubleshooting, training, and consultation for specialty rental equipment, including generators, HVAC, compressors, and power systems. Coordinates technical projects, product updates, equipment improvements, and operational readiness across branches and regions. Trains technicians, advises operations teams and customers, tracks performance metrics, resolves technical issues, and supports equipment rental solutions. The role requires extensive travel, hands-on work around heavy equipment, and expertise in mechanical, electrical, pneumatic, hydraulic, and fuel systems.

Provides advanced technical support, diagnostics, troubleshooting, training, and project oversight for rental equipment and energy solutions. Advises operations teams, supports technician development, tracks operational metrics, coordinates product updates, evaluates new rental solutions, and collaborates with fleet, service, vendors, and branch stakeholders. The role requires extensive equipment expertise, frequent travel, hands-on work, and compliance with safety procedures.

Leads daily service desk operations, manages escalated technical support requests, and troubleshoots hardware, software, network, virtual desktop, and application issues. Supports employee onboarding, transfers, leave, and terminations through account and equipment management. Maintains IT assets and supplies, improves procedures, coaches support staff, documents tickets, and assists with infrastructure projects, security administration, and equipment maintenance.

Provides advanced onsite IT field support across office and clinical environments. Supports incidents, requests, hardware and software configuration, infrastructure, cybersecurity, mobile technologies, IT asset management, change control, and technical implementations. Leads or participates in projects involving acquisitions, construction, upgrades, and system retirements. Mentors teammates, represents IT to site leadership, manages stakeholder relationships, and participates in an approximately once-every-16-weeks on-call rotation.

Provides advanced remote and on-site technical support for electron microscopy and analytical systems. Troubleshoots electronics, mechanics, vacuum systems, and software; supports customers and team members; leads technical initiatives and continuous improvement; contributes to product introductions and technical documentation; and collaborates with field service, R&D, engineering, operations, and global teams. Requires customer relationship management, quality and regulatory compliance experience, team development capability, and willingness to travel 5%.

Provides advanced technical support for complex heavy-duty truck issues. Diagnoses vehicle systems, analyzes data, performs root cause investigations, implements corrective actions, and validates solutions. Supports dealers and customers through onsite engagement, delivers technical training, manages complex cases, tracks issues in ticketing systems, and collaborates with engineering, quality, and service teams. Coaches junior team members and travels as needed.

Leads design, implementation, support, and modernization of OT infrastructure and automation systems in regulated research and pharmaceutical manufacturing environments. Responsibilities include DeltaV, PLC, HMI, SCADA, MES, PI Historian, networking, virtualization, cybersecurity, server administration, firewall management, troubleshooting, system integration, documentation, commissioning, qualification, CSV compliance, and continuous improvement. Collaborates with engineering, quality, cybersecurity, infrastructure, manufacturing, scientists, and vendors.

Designs, implements, maintains, and supports OT infrastructure, plant automation, process control, and industrial networks in regulated pharmaceutical manufacturing environments. Responsibilities include SCADA, MES, PLC, PI Historian, virtualization, cybersecurity, system integration, troubleshooting, incident and change management, architecture documentation, compliance support, vendor coordination, and lifecycle management. The role partners with engineering, IT, cybersecurity, quality, and manufacturing teams and supports operations primarily in Rahway, New Jersey, with hybrid work and no required travel.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Leads technical integration, deployment, testing, fielding, troubleshooting, and sustainment of AI-enabled mission capabilities across classified NIPR, SIPR, JWICS, and cross-domain environments. Coordinates Government, combatant command, engineering, cybersecurity, platform, data, and vendor stakeholders; manages technical readiness, risks, dependencies, defects, accreditation evidence, and operational transitions. Provides on-site and remote support during demonstrations, pilots, deployments, and initial operational use. The role is based at the Pentagon and requires routine domestic and international travel.

Provides technical support and consulting for Dynamics 365 Finance and Operations ERP clients. Responsibilities include deployments, maintenance, data migration and conversion, custom development, code reviews, integrations, builds, documentation, user training, and environment support. The role uses Azure, Azure DevOps, Lifecycle Services, Power Platform, SSRS, and SSMS while collaborating with functional teams and clients.