Top Senior Tech Support Jobs

Leads Robin’s Technical Support team, including specialists and a Support Operations Manager. Responsibilities include coaching staff, managing KPIs and ticket queues in Jira, resolving escalated customer issues, improving support processes and documentation, identifying issue trends, partnering with Engineering and Product on root-cause fixes, and adopting AI-assisted support tools.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.

Provides senior technical support for enterprise authentication and authorization platforms, including identity solutions, workforce sign-on, federation, and cloud identity providers. Owns complex integration incidents, performs root-cause analysis, writes diagnostic code, reviews integrations, and develops durable fixes. Partners with engineering customers on secure designs, documents runbooks, supports releases, mentors engineers, and improves operational stability. Leads responsible adoption of AI-assisted engineering tools while enforcing validation, security, and compliance standards.

Leads a technical support engineering team responsible for bare-metal and physical compute infrastructure. Oversees incident response, escalations, hardware diagnostics and replacement, client communications, support workflows, staffing, and operational metrics. Builds scalable infrastructure support processes, partners with engineering and product teams, and develops team members supporting GPU-intensive environments and 24/7 operations.

Leads up to 10 subcontractors while providing Tier I help desk support for the DAI ERP system. Responsibilities include troubleshooting, ticket management, account provisioning, access reviews, GRC reporting, dashboard and reconciliation monitoring, user training, SharePoint maintenance, testing support, process improvement, and operational reporting. The role requires an active Secret clearance and at least eight years of ERP, financial systems, or federal help desk experience.

Provides field-based technical support for semiconductor equipment software and automation systems. Installs, configures, and upgrades software, hardware, drivers, and peripherals; troubleshoots software and automation issues; manages field configurations; supports SECS/GEM compliance; and coordinates with customers and software engineering teams. Requires substantial domestic and international travel, including up to 50% routinely and up to 80% during initial training.

Leads a technical support team serving industrial refrigeration and gas compression customers. Oversees customer issue resolution, warranty administration, field service support, KPI development, technical training, and continuous improvement. Diagnoses complex equipment and application challenges, coordinates cross-functional resources, supports warranty evaluations, and provides technical expertise to customers, service personnel, and internal teams. The role requires industrial refrigeration experience, leadership skills, customer communication, and up to 15% travel.

Leads design, implementation, support, and modernization of OT infrastructure and automation systems in regulated research and pharmaceutical manufacturing environments. Responsibilities include DeltaV, PLC, HMI, SCADA, MES, PI Historian, networking, virtualization, cybersecurity, server administration, firewall management, troubleshooting, system integration, documentation, commissioning, qualification, CSV compliance, and continuous improvement. Collaborates with engineering, quality, cybersecurity, infrastructure, manufacturing, scientists, and vendors.

Leads deployment and ongoing technical support for Direct-to-Store Delivery technology solutions. Manages implementation schedules, SLAs, technical issue resolution, integrations, documentation, customer satisfaction, and continuous improvement. Coaches support teams, coordinates with product and operations groups, oversees user acceptance testing and machine learning data integrity, and partners with customers to improve solution adoption, performance, and retention. Requires technical expertise across RFID, IoT, APIs, databases, and Linux environments, plus up to 30% travel.

Provides expert hardware and technical support for semiconductor equipment through remote assistance and customer-site escalation. Develops support plans, documentation, training, and field-service improvements; communicates findings to customers and internal teams. Supports new product development, testing, design reviews, and product qualification. Requires cleanroom work, lifting equipment up to 50 pounds, and 40% domestic and international travel.

Provides technical support, troubleshooting, commissioning, and re-commissioning for HVAC, lighting, refrigeration, and building automation systems. Responsibilities include customer support through phone, email, and tickets; reviewing technical documentation; analyzing energy data; coordinating with field operations; documenting procedures; and training team members. The role requires on-call participation, travel, physical work at heights, ladder and lift use, and strong knowledge of chillers, central plants, BAS, controls, networking, and system integrations.

Provides technical support, troubleshooting, commissioning, and re-commissioning for customer HVAC, lighting, refrigeration, and building automation systems. Responsibilities include analyzing energy data, interpreting technical documentation and system trends, resolving customer issues through multiple support channels, documenting work, coordinating with field operations, and training team members. Requires participation in on-call rotations, physical fieldwork, ladder and lift use, and occasional travel readiness.

Provide technical support for Federal customers using Tines Cloud and self-hosted deployments. Troubleshoot APIs, workflows, authentication, infrastructure, networking, databases, and integrations; build and modify workflows with customers; manage escalations; document issues; relay customer feedback to Engineering and Product; improve support processes; and participate in a 24x7 on-call rotation.

Provides frontline IT help desk support for internal users through phone, email, chat, and in-person channels. Troubleshoots hardware, software, networks, servers, accounts, and peripherals; performs new-hire setups, maintenance, upgrades, documentation, asset management, and user training. Escalates complex issues, supports infrastructure security and reliability, and collaborates with IT and cross-functional teams. The role is primarily onsite in Perrysburg, Ohio, with occasional evening and weekend work.

Leads a Manufacturing Technical Support team supporting GMP pharmaceutical production. Provides technical oversight, troubleshooting, continuous improvement, deviation investigations, CAPA implementation, change control, process performance monitoring, and GMP documentation approval. Partners with Manufacturing, Quality, Engineering, and Supply Chain to improve safety, compliance, reliability, and productivity while maintaining inspection readiness. Develops team capabilities through coaching, training, performance management, and employee development.

Resolves escalated Crestron technical support cases remotely and onsite, assists dealers and customers, stages projects, reviews system designs and programming, gathers diagnostic data, conducts site surveys, manages customer communications and project risks, and collaborates with sustaining engineering and product management. The role requires extensive AV and customer support experience, Crestron programming expertise, industry certifications, and 70% travel.

Manage and mentor a technical support team while actively resolving customer issues. Oversee support scheduling, ticket queues, escalation paths, workflows, SLAs, knowledge bases, and support metrics. Serve as the escalation point for complex issues, maintain key customer relationships, gather feedback, and advocate for product improvements. Collaborate with Sales, Customer Success, Product, Engineering, and QA on releases, documentation, and issue resolution. Provide internal IT support and report support trends to Operations.

Own technical support cases for enterprise real estate software from triage through resolution. Diagnose application, service, integration, configuration, and data transmission failures using logs, stack traces, packet analysis, and database queries. Perform installations, upgrades, and migrations; lead customer troubleshooting sessions; coordinate escalations with Engineering and Infrastructure; support release readiness; and maintain documentation and runbooks. The role also requires customer relationship management, cross-functional collaboration, and scheduled after-hours or occasional weekend support.

Leads the global Remote Fluid Monitoring portfolio, overseeing operational strategy, technical support, deployments, commercialization, customer value realization, service quality, incident management, budgets, and lifecycle improvements. The role provides matrixed leadership across applications engineering, technical management, manufacturing, digital, sales, and regional operations while driving adoption, reliability, and business growth. Requires extensive oilfield or digital solutions experience, operational leadership, cross-functional influence, and international travel.

Provides onsite Tier II deskside technical support for DOE users, troubleshooting Windows, Microsoft Office, PC hardware, peripherals, mobile devices, printers, and network connectivity. Resolves escalated Tier 1 incidents, documents solutions, supports hardware deployments and imaging, identifies recurring issues, and delivers customer-focused assistance. Requires substantial technical support experience, Windows and network troubleshooting expertise, and eligibility for a DOE security clearance.

Own complex, high-priority technical escalations from intake through resolution. Diagnose Zoom customer issues using logs, packet captures, SIP traces, and other tools; collaborate with engineering on fixes and workarounds; lead critical incident meetings; communicate with technical and executive stakeholders; document resolutions; provide customer feedback; and mentor Tier 2 support teams.

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Provides strategic leadership for multiple technical support teams, developing operational strategies, performance standards, process improvements, and scalable service delivery practices. Leads organizational growth, workforce planning, technology adoption, change initiatives, executive reporting, and cross-functional collaboration. Manages managers and develops talent while improving customer outcomes, efficiency, and operational effectiveness. The role requires occasional travel to company facilities, customer locations, or industry events.

Provide advanced technical support for robotics products, serving as an escalation point for complex customer issues. Troubleshoot problems, coordinate with engineering teams, document resolutions in ticketing systems, identify recurring issues, and follow up to ensure customer satisfaction. The role also guides team members on support standards and contributes customer feedback to product and service improvements.

Leads the North American technical support team, oversees customer inquiries, handles Tier 2 escalations, and troubleshoots professional audiovisual and networking systems. Provides guidance on installation and configuration, coordinates complex issue resolution with engineering, supports product improvements, and maintains customer service and team performance standards. The role includes customer site visits and participation in industry events.