Top Senior Tech Support Jobs

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.

Provide advanced administrative, technical, scheduling, and visualization support for MILCON and ICG initiatives. Develop and maintain Integrated Master Schedules (IMS), perform critical path and risk analysis, conduct schedule integration and dependency mapping, and produce executive-level visuals, dashboards, and technical documentation using MS Project/Primavera and Power BI. Support program management tasks, MILCON documentation (DD Form 1391), version control, and ensure deliverable quality and compliance with government standards.

Lead and build frontline technical support for the Flexrotor UAS: manage customer troubleshooting and hotline, direct a technical assistance team, oversee documentation and modification tracking, analyze maintenance and service trends, support accident investigations, coordinate technical publications, and represent the product at demos and events. Requires close engineering interface, on-call support, and frequent travel.

Provide part-time, on-call CBRN detection support: coordinate operations, manage equipment and logistics, train stakeholders, conduct detection and minor equipment troubleshooting, produce SITREPs/AARs, and follow up post-deployment communications.

Support engineering and manufacturing by sourcing and procuring electronic/mechanical components, managing component lifecycle and BOMs in PLM/ERP, executing component qualification plans, coordinating vendors, and maintaining technical documentation to prevent supply disruptions.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Technical Support Engineer provides advanced support for complex product issues, focusing on electrical systems in trucks. Responsibilities include diagnosing vehicle systems, conducting root cause analysis, and mentoring team members while collaborating with dealers and internal teams.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Senior Technical Support Specialist resolves complex technical issues, supports Tier 1/2 teams, collaborates cross-functionally, and drives process improvements while maintaining high service standards.

The Sr Account Manager is responsible for revenue growth, building customer relationships, executing sales strategies, and providing technical support within the Paper Industry.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Lead and scale ThreatLocker’s Technical Support team to meet sub-60 second response goals. Oversee ticket escalation, tier-3 troubleshooting, performance metrics, training, interdepartmental process improvements, and customer relationship management. In-office role requiring nights and weekends availability; travel not required.

Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.