Top Senior Tech Support Jobs

Provide intermediate-to-advanced technical support for treasury and e-commerce applications on the Wells Fargo Vantage platform. Troubleshoot browser, OS, networking, and transaction issues; resolve or escalate incidents; monitor production trends; liaise with product and technology teams; and deliver a positive client experience measured by user surveys.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

Lead technical support teams for incident management and operational stability. Design and maintain CI/CD pipelines, administer Kubernetes (EKS), manage AWS infrastructure, implement observability with Splunk/Dynatrace, automate workflows using AI/agentic tools, and oversee 24x7 production support and problem management.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Serve as a Tier 3 technical escalation lead: diagnose complex platform issues, produce RCAs, liaise with Engineering/Product, improve observability and tooling, mentor support staff, analyze ticket patterns, and drive systemic product fixes using SQL, scripting, and monitoring tools.

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Administer, configure, maintain, and support MBSE and requirements management platforms (Cameo, IBM DOORS). Serve as technical owner for application health, security, performance, upgrades, integrations, user support, documentation, process improvements, and vendor coordination while working with engineering, IT, cybersecurity, and development teams.

Serve as a technical advisor supporting mobile and embedded SDK customers across evaluation, production, and optimization. Diagnose and reproduce production issues on Android, iOS, and Flutter, analyze native and managed crash stacks, guide integration decisions, drive escalations to resolution, provide insights for product adoption, and lead customer-facing technical engagements.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.

Lead and grow a team of Support Engineers for a cloud data warehouse analytics product (Sigma). Hire, mentor, and train staff; own support metrics (CSAT, IR, SLA, TTR); improve processes; collaborate cross-functionally; analyze support data to drive product and operational improvements.

Provide frontline technical support to internal and external customers via phone and email; troubleshoot packaging and automation equipment, create and manage support cases, coordinate with service and engineering, develop technical documentation and training, and provide occasional onsite diagnostics and after-hours coverage as part of a rotation.

Provide part-time, task-based CBRN detection and technical support: conduct detection operations, manage equipment and logistics, train stakeholders, perform field troubleshooting, produce SITREPs/AARs, follow chain-of-command protocols, and support post-deployment communications. Requires travel, lifting equipment, and adherence to federal standards.

Lead a technical operations team providing production support and onboarding for retail customers. Manage hiring, coaching, prioritization, and on-call rotations. Troubleshoot integrations using scripting, web services, and testing tools; escalate issues to engineering; act as primary technical contact for clients and partners.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide advanced technical support and full lifecycle case ownership for FortiSIEM customers, troubleshooting complex incidents across Linux/Windows, virtualization, networking, and cloud environments. Reproduce issues in lab, analyze logs (Elasticsearch/ClickHouse), perform live troubleshooting, document findings, write knowledgebase articles, and participate in on-call rotations for mission-critical environments.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, reproduce issues in lab, analyze configurations, recommend corrective actions, manage case escalations, educate customers, and collaborate with QA and development to identify fixes and improvements.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.