Top Senior Tech Support Jobs

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

Provide advanced Tier-3 technical support and act as liaison to Engineering/Product. Lead RCA/post-mortems, manage high-severity incidents, analyze ticket patterns, improve observability tooling, and mentor front-line support to reduce escalations.

As a Technical Support Engineer, you'll assist customers with technical questions, develop relationships, and engage in education and documentation efforts while supporting Datadog's Premier Customers.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

Provide dedicated technical support for senior executives, managing device lifecycles, AV systems, and ensuring adherence to security policies while anticipating and resolving technology disruptions.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

Provide expert technical support for Apple devices and Mac laptops, including troubleshooting, user training, onboarding, and network administration tasks.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

The ERP Technical Support Engineer will support Infor CSI ERP System by delivering solutions, providing training, ensuring data integrity, and troubleshooting complex issues.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

Provide Tier I/II technical support for Army National Guard IT systems: troubleshoot Windows, AD, hardware, software, and network issues; maintain ticketing and documentation for compliance; collaborate with cybersecurity, network, and engineering teams to sustain NIPR/SIPR environments and mission readiness. TS/SCI required.

As a Technical Support Engineer, you will troubleshoot mechanical issues, provide solutions, and ensure client satisfaction while collaborating with the development team.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provide expert-level support for laboratory automation and robotic systems. Troubleshoot issues, lead investigations, and collaborate with global teams for technical resolutions.

Provide technical support for Key Management Infrastructure Help Desk, track help desk activity, assist with account issues, and ensure network connectivity for COMSEC accounts.

The Applications Engineer supports customers by providing technical solutions, managing product performance, and collaborating cross-functionally to drive sales growth and innovation in packaging solutions.

The Business Development Director will drive sales in energy solutions, manage customer relationships, lead discussions with government entities, and oversee the sales process while ensuring customer satisfaction and maximizing service value.

Provide technical and compliance support for cGMP biomanufacturing operations: lead incident response, support tech transfer and process scale-up, author and oversee batch documentation, analyze process data, drive equipment/process improvements, manage deviations/change controls/CAPAs, serve as SME and coach team members, and collaborate with cross-functional teams to ensure compliant, right-first-time batch delivery. On-call and 100% onsite in Madison, WI.

Provide first-level technical support for Clinical AI products and healthcare IT systems, troubleshoot incidents, manage ticket queues, coordinate escalations, perform system updates, support cloud integrations, train users, document resolutions, and collaborate cross-functionally to ensure customer satisfaction and regulatory compliance.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The role involves providing escalation support for customer technical issues, creating documentation, and collaborating with internal teams, with a strong focus on customer service and technical solutions.

Provide JWICS VTC and VOIP technical support across AMC: schedule, install, test, and train users on VTC endpoints; manage JWICS accounts (passwords, unlocks, printers, drives); travel AMC-wide for installations; produce weekly/monthly status reports and coordinate change requests with government IT.