Top Senior Tech Support Jobs

Provide advanced technical support and escalation for the Axiom decision-support product, troubleshoot complex issues, lead root-cause analysis, document cases, deliver customer/internal training, mentor junior staff, collaborate cross-functionally, and ensure HIPAA-compliant PHI handling.

Lead the design of technical support architecture for a 24x7 operations model. Collaborate with sales and product teams, and drive capacity planning and resource optimization to enhance customer experience and operational effectiveness.

Responsible for leading the delivery of technical support operations, implementing service strategies, managing a large team, and ensuring exceptional customer experience.

The Staff Technical Solutions Engineer manages customer relationships, oversees technical implementations, and drives system adoption, ensuring customer success and satisfaction.

Provide technical support for AWS-based systems, troubleshoot issues, document processes, and assist Client Success teams.

Manage an IT support team, oversee technical support for wireless agents, and improve customer service processes using data analysis.

The Affera Mapping Specialist provides technical and clinical support for cardiac mapping systems, trains physicians, collaborates with sales teams, and promotes product usage while achieving sales goals.

The Microsoft 365 Technical Support Engineer manages and troubleshoots Microsoft 365 services, providing technical support, ensuring security compliance, and collaborating with IT teams.

Lead and mentor Field Service Engineers in technical support and troubleshooting, managing escalations and improving service quality with a focus on customer experience.

The Biologics Account Manager drives sales for Sports Medicine Biologics in hospitals, providing technical support and training to surgeons while achieving sales quotas and revenue growth.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

As a Senior Staff Technical Support Engineer, you'll ensure effective deployment of Vocera solutions, troubleshoot issues, provide training, and mentor junior staff. Precise customer communication and documentation are key responsibilities.

The Technical Support Specialist II provides technical support and customer service to ensure optimal hardware and software performance for various teams while documenting incidents and solutions in ServiceNow ITSM.

The role involves providing System Engineering and Technical Support for Zero Trust Implementation, with responsibilities including documentation, system configuration, and collaboration with various teams.

Lead and scale Tier 2 Technical Support, managing a team that resolves complex product issues, drives technical excellence, and partners with engineering to improve product reliability.

The Manager of Technical Support will oversee the technical support team, develop procedures, manage metrics, and drive customer service improvements.

The Technical Support Lead will collaborate with product and engineering teams to resolve issues, support feature releases, and improve customer success through data insights and mentorship.

Provide technical support for Mainframe Storage Management software, analyzing issues, collaborating with teams, and maintaining knowledge content to enhance customer satisfaction.

As a Technical Support Engineer, you will troubleshoot customer integrations, perform root cause analyses, and provide insights on security issues while guiding support processes.

The Technical Customer Success Lead serves as the technical contact for customers, solving issues, supporting integrations, and building automation to enhance customer outcomes and operational scalability.

Lead technical support for new product introduction, providing troubleshooting for field service issues, developing service strategies, and managing product launches while ensuring serviceability and problem resolution.

The VP of Customer Support & Services oversees post-sales customer experience, drives customer satisfaction, and enhances service value across the Americas region. This role leads field support and technical services, collaborates with various departments, and fosters a customer-centric culture.

The Sr Account Manager is responsible for revenue growth, building customer relationships, executing sales strategies, and providing technical support within the Paper Industry.

Provide technical support to SVP and IEC members, ensuring their IT needs are met through effective communication and problem-solving related to hardware, software, and network issues.

The role involves providing technical support for PerkinElmer products, diagnosing issues, assisting customers, and documenting service processes. Remote troubleshooting and contributing to sales of services are also key responsibilities.