Top Senior Operations Jobs

Partners with the President to advance Bilt’s Enterprise business through industry and competitive analysis, pricing and partnership modeling, opportunity diligence, contract review, executive presentations, sales support, and special projects. The role requires translating ambiguous commercial questions into actionable recommendations while coordinating with Finance, Product, and Sales in a fast-paced environment.

Leads marketing and revenue operations by owning performance metrics, dashboards, data governance, CRM updates, funnel accuracy, and business insights. Partners with Marketing, Sales, Finance, Systems, and leadership to evaluate campaigns, pipeline, and GTM performance. Builds analyses and recommendations, standardizes processes, validates data, and drives operational improvements supporting pipeline and ARR growth.

Own and execute strategic initiatives across the Data & Analytics organization, drive process improvement and automation, facilitate cross-functional working groups, support executive decision-making, and prepare leadership communications. The role requires strong problem-solving, stakeholder influence, commercial judgment, risk and controls awareness, organizational skills, and the ability to manage priorities in an ambiguous environment.

Supports CashNetUSA business operations by monitoring products, managing customer remediations, investigating root causes, resolving compliance and operational issues, and implementing permanent system and process improvements. Analyzes customer complaints and audit requests, develops monitoring processes, documents regulatory requirements, and coordinates cross-functional stakeholders to identify exceptions, execute corrective actions, and prevent future incidents.

Lead GTM strategy and operations for Global Sales: design segmentation, territory and coverage models, build data-driven investment cases, analyze funnel performance, own WBR/MBR cadence and dashboards, run cross-functional projects from PRD to launch, and champion AI and automation to increase sales productivity.

Processes moderately complex to complex operational and customer support initiatives from intake through closure. Researches and resolves escalated transaction, data, processing, and service issues; analyzes operational trends and root causes; guides less experienced staff; supports process and control improvements; and escalates risks and control gaps. Requires independent judgment, cross-functional collaboration, accurate documentation, and adherence to financial operations procedures.

Coordinates operational and administrative support for an advanced technology team, including vendor relationships, software licensing, travel and expenses, budgeting, forecasting, Agile scrums, task tracking, and process documentation. Partners with the technology manager on recommendations and project status, translates complex technical work into compelling communications, and may create videos, animations, and collateral. Requires experience in engineering or technical organizations and strong organizational, communication, and financial coordination skills.

Leads Wise Platform’s North American business operations, owning partner servicing performance, SLAs, operational turnarounds, incident escalation, and scalable operating models. The role manages Partner Operations Managers, influences KYC, Compliance, Payment Operations, Support, Product, and Engineering teams, and develops data-driven automation business cases. It also supports enterprise partner launches, banking relationships, cross-functional capacity planning, and post-mortem processes to reduce recurring operational failures.

Owns and scales post-sale revenue operations across onboarding, adoption, renewals, customer health, risk management, and retention. Designs cross-functional workflows, improves handoffs, translates business needs into systems and automation requirements, and drives process adoption. Partners with Customer Success, Account Management, Support, Finance, Analytics, Sales, and Business Systems. The role also evaluates AI-enabled tools and leads measurable improvements in renewal execution, data quality, operational efficiency, and customer-risk management.

Manage onsite vault operations for a Sunday-Wednesday shift, including staffing, training, safety, security, logistics, product processing, productivity, quality, throughput, and service KPIs. Lead employees, assign work, enforce company procedures, coordinate with supervisors, support team members, and develop efficiency improvements while balancing cost and operational performance.

Leads strategic initiatives and cross-functional projects for Healthcare Payments Operations. Responsibilities include improving business processes, coordinating teams, preparing executive communications, producing reporting packages, analyzing business insights, organizing strategy sessions, maintaining collaboration resources, and supporting the COO with business planning and special projects. The role requires strong stakeholder management, presentation, analytical, project management, and operational strategy skills.

Coordinates executive briefing packages by integrating cross-functional inputs, analyzing operational and financial metrics, developing reports and visualizations, and presenting insights to senior leadership. Performs data aggregation, mining, trend analysis, variance explanation, and metrics validation. Continuously improves reporting and analytics processes while supporting business cases, milestones, and data-informed decisions across operations, finance, human resources, quality, and other functions.

Leads multi-site operations across a geographic region, owning P&L, budgeting, EBITDA performance, technology adoption, compliance, safety, customer satisfaction, and asset health. Recruits and develops operations teams, manages labor relations, monitors dashboards and KPIs, resolves operational issues, supports client retention, and partners on new business expansion. Requires local travel across the regional portfolio and at least four days per week in the office.

Leads Customer Excellence Group operations across the Americas, owning strategy, annual planning, performance management, forecasting, capacity planning, and executive operating cadences. Partners with Finance, Sales, HR, and senior leadership to drive customer success, resource allocation, transformation, and cross-functional execution. Builds and develops the operations team, standardizes reporting and accountability, and supports high-priority initiatives across a complex, geographically distributed organization.

Manages (Re)Loved Studio operations for eCommerce imagery, coordinating production data, image workflows, project timelines, approvals, sample tracking, post-production, vendor invoices, and studio organization. Partners with studio and cross-functional teams to monitor deliverables, communicate risks, maintain quality, and ensure efficient completion of multiple projects under tight deadlines.

Own Posh’s revenue operations infrastructure, including HubSpot architecture, automation, integrations, data quality, reporting, enablement, commissions, quotas, capacity planning, attribution, and GTM planning support. Partner with Finance and GTM leadership to maintain reliable systems, dashboards, compensation processes, and operating models across Sales, Customer Success, Account Management, Marketing, and Support.

Provides middle-office operational support for trading desks, including trade-break resolution, reconciliations, corporate actions, locates, buy-ins, risk controls, and operational data integrity. Coordinates cross-functional projects, supports new strategies, and improves tools, workflows, dashboards, and controls. Requires broad understanding of the trade lifecycle across equities, futures, and options, strong analytical and communication skills, and experience with Excel and Bloomberg.

Lead Revenue Operations strategy and a team spanning data analysis and sales enablement. Own Salesforce, Gong, Clay, forecasting, pipeline infrastructure, capacity planning, sales methodology, quota and compensation plans, board-level reporting, segmentation, productivity frameworks, and tooling decisions. Partner with executive and cross-functional leaders to improve GTM predictability, data integrity, rep productivity, and scalable growth across enterprise, high-velocity, account management, and partnership channels.

Leads CX Services operations by improving business processes, managing operational programs, developing data-driven reporting, and translating business needs into scalable Salesforce and technical solutions. Partners with cross-functional teams on systems implementation, AI solutions, change management, training, and continuous improvement. The role requires advanced analytics, Salesforce expertise, SaaS services operations knowledge, and the ability to influence senior stakeholders without direct reports.

Leads CX Services operational processes and improvement programs across Expert and Partner Services. Develops scalable workflows, reporting frameworks, and technical requirements; partners with Salesforce, business systems, data engineering, and enablement teams. Uses advanced analytics to improve efficiency, capacity planning, utilization, and revenue operations. Drives change management, stakeholder alignment, AI solution design, and adoption without direct reports.

Own and improve CX Services operational processes, lead cross-functional improvement programs, develop data-driven reporting, and translate business needs into scalable Salesforce and technology solutions. Partner with business systems, engineering, program management, and enablement teams to drive process adoption, AI-enabled efficiency, change management, and operational excellence across Expert and Partner Services.

Own and improve CX Services operational processes across Expert Services and Partner Services. Lead operational improvement programs, develop data-driven reporting, translate business needs into technical requirements, and partner with Salesforce, Business Systems, Data Engineering, and Enablement teams. Drive change management, process adoption, stakeholder alignment, and scalable AI-enabled solutions while influencing cross-functional teams without direct reports.

Leads retail wireless network business operations, manages analysts, oversees technical initiatives, optimizes processes, and aligns engineering, IT, field teams, and external partners. The role drives operational change, prepares executive business reviews, manages contractual commitments, applies AI and analytics to workflow improvement, and translates network functionality into business and customer experience strategies.

Leads enterprise operations across internal teams and 200+ BPO vendor agents. Owns operational strategy, customer advocacy, escalations, fraud management, regulatory adherence, vendor governance, KPIs, SLAs, readiness, capacity planning, and transformational process improvement. Partners cross-functionally on policies, product launches, and technology enhancements while developing a multilayered leadership organization.

Leads Capital One’s ACH Operations team, overseeing payment processing, returns, exceptions, risk, compliance, audits, incidents, and operational controls. Drives simplification, automation, modernization, and technology transformation while partnering with ACH initiation teams, product and technology groups, and payment rail leaders. Represents Capital One in NACHA and industry forums, defines the future ACH strategy, and leads talent, performance, and organizational development.