Top Senior Operations Jobs

Leads ChowNow’s GTM Revenue Operations function across Sales, Onboarding, Customer Success, Marketing, and Business Systems. Owns GTM process improvement, systems architecture, technical-debt reduction, workflow design, forecasting, territory and compensation infrastructure, and cross-functional alignment. Manages a team of 5–7 direct reports while advising the CEO on systems risks, priorities, and strategic opportunities.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Leads a multi-team auto refinance operation, overseeing customer escalations, fraud operations, specialty operations, coaching, training, vendors, and customer experience. Manages three people leaders and approximately 40 associates while coordinating with external call center and funding agents. Develops operational strategy, process improvements, reporting, escalation frameworks, training programs, and associate development initiatives. Uses data and cross-functional partnerships to resolve customer and process issues, maintain fraud controls, improve performance, and support business decisions.

Provides onsite technology support for an enterprise workforce, focusing on end-user support, laptop and mobile device troubleshooting, incident and change management, endpoint management, monitoring, escalation, knowledge documentation, and operational automation. The role supports Windows and Mac environments, networking, scripting, infrastructure, business controls, and service improvement while maintaining strong customer service and collaboration.

Lead Hebbia’s business operations as a team of one, overseeing board preparation, company planning, pricing and consumption economics, GTM analytics, and resource allocation. Build financial and customer-unit-economic analyses, guide pricing and deal decisions, coordinate planning and QBRs, and turn executive recommendations into operating changes. Partner closely with Finance, Product, Engineering, Sales, and Marketing while influencing strategic investments, margins, headcount, and commercial policies.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Provides on-site, end-to-end desktop, voice, and technology operations support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, virtual desktops, cloud telephony, and job failures; managing deployments, scripts, escalation procedures, risk controls, and vendor relationships; documenting issues and communicating status; and mentoring junior staff. The role requires rotating shifts, on-call availability, and work in a 24/7 environment.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking users. Troubleshoots hardware, software, operating systems, virtual desktops, telephony, applications, and production job failures. Supports deployments, scripting, escalation procedures, risk controls, vendor coordination, root-cause analysis, and service improvement. Documents tickets, communicates issues to management, participates in technology operations projects, and mentors junior staff. Requires on-site availability, 24/7 flexibility, on-call coverage, and alternative-shift availability.

Own Professional Services delivery operations across PSA administration, staffing, capacity planning, partner subcontracting, intake, reporting, and workflow improvement. Administer Rocketlane, manage delivery resource allocation, coordinate partner engagements, build dashboards and exception reports, and establish scalable operating rhythms. Collaborate cross-functionally with Professional Services, Customer Success, Finance, Sales, and Partner teams to improve delivery visibility, utilization, forecast accuracy, partner performance, and operational consistency.

Own global go-to-market revenue planning and sales productivity operations. Build capacity, funnel conversion, quota, attainment, and productivity models; manage planning calendars, target setting, quota rollouts, and operating reviews. Advise Sales, FP&A, Strategy, and senior leadership while partnering on incentive design and operational efficiency through analytics, CRM, reporting platforms, and generative AI.

Lead enterprise strategy development, capital allocation, financial modeling, market analysis, and cross-functional execution for defense technology initiatives. Support strategic planning, evaluate portfolio and investment tradeoffs, develop business cases, drive acquisition and integration efforts, establish performance cadences, and resolve execution bottlenecks. Partner with senior stakeholders across a technology-driven organization to translate strategic priorities into measurable growth and operational outcomes.

Lead enterprise strategy, capital allocation, financial modeling, and cross-functional execution for defense technology growth. Evaluate portfolio investments, market opportunities, and risk-adjusted returns while translating strategic priorities into measurable operating plans. Lead acquisition and strategic investment integration, establish governance and performance cadences, track synergies, resolve bottlenecks, and influence senior stakeholders across technical and business functions.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Leads commercial finance and revenue operations for provider recruitment and PCP/EAP businesses. Builds forecasting, pipeline management, data models, reporting infrastructure, dashboards, governance, and AI-enabled GTM workflows. Partners across Sales, Marketing, Customer Success, Finance, Product, and Operations to improve planning, territory allocation, capacity management, executive reporting, and scalable operating processes.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Owns end-to-end member experiences across partner programs, improving journeys, operational efficiency, partner performance, and business outcomes. Responsibilities include analyzing processes and metrics, identifying friction, coordinating cross-functional initiatives, managing operational readiness, establishing governance and service standards, leading issue resolution, developing dashboards, and serving as the liaison between internal teams and external partners. The role also supports business cases, program evaluations, compliance, and strategic partnership growth initiatives.

Manages operational health for travel insurance supply partners, leads business reviews, resolves technical and compliance issues, oversees financial reconciliation, analyzes performance metrics, and drives process improvements. The role develops SOPs, SLAs, dashboards, and actionable recommendations while coordinating across finance, product, technology, customer service, field operations, leadership, and external partners.

Processes complex payment exceptions and operational support requests within Enterprise Wires Services. Resolves escalated issues, interprets procedures, supports staff, and recommends process improvements. Uses multiple payment systems while maintaining productivity, quality, compliance, and risk-control standards. Provides subject matter expertise and works independently with internal customers and colleagues. Supports rotating end-of-day responsibilities, extended Fedwire processing, and occasional weekend operational readiness testing.

Provides white-glove, end-to-end desktop and voice support for trading floors and investment banking teams. Responsibilities include troubleshooting hardware, software, operating systems, virtual desktops, telephony, and trading applications; executing production deployments; developing scripts; managing escalations, risk controls, vendors, and root-cause analysis; documenting incidents; improving support processes; and mentoring junior staff. The role requires 100% on-site work, 24/7 flexibility, on-call coverage, and alternative shifts.

Advises zone and district parts and service managers across an assigned California territory. Drives revenue growth, KPI attainment, program execution, process integration, training, coaching, reporting, business planning, and resolution of operational challenges involving warranty, customer retention, EV compliance, and service initiatives. The role requires frequent field travel, automotive fixed-operations expertise, relationship management, and the ability to legally operate a motor vehicle.

Lead strategic and operational initiatives from problem framing through execution and measurement. Design operating models, improve systems, analyze business metrics, identify growth opportunities, and deliver recommendations across teams. Partner cross-functionally to align goals and scale healthcare access. Scope may vary across Strategy & Operations departments.

Advises dealership parts and service leaders across Michigan and Ohio, driving revenue, KPI performance, customer care, and aftersales execution. Identifies operational needs involving inventory, warranty, customer experience, retention, training, and EV compliance. Develops action plans, supports performance improvement, analyzes reporting, and partners with regional teams to align execution with business objectives. This field-based role requires frequent travel of at least 50% and residence or relocation within the assigned territory.

Own and optimize revenue operations systems, workflows, lead routing, forecasting, territories, segmentation, and GTM data governance. Build dashboards and analytics for pipeline, conversion, productivity, bookings, and forecast accuracy. Partner with Sales and other GTM teams on planning, deal support, pricing workflows, and strategic programs. Evaluate tools, improve system health, and collaborate with Data and Analytics on AI-enabled efficiency solutions.