Title: Support Technician(Level 3)
Location: Blue Springs,MS
Duration:12 Months
Roles&Responsibilities:
Level 3 Support Technician – Support technician responsible for daily operations, installation and troubleshooting Servers, LAN and WAN environment, Desktops, Laptops and Printers at Toyota Motor Manufacturing Mississippi.
Work Hours are nominally 8:00a.m. - 5:00p.m. Monday – Friday initially.Some amount of flex time, or overtime, will be required to meet business needs. Scheduled weekend work will also be required to meet business needs.
Responsible for local coordination, installation and ongoing support of various computer systems.
* Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows XP.
* Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 7, install and configure Windows 2003 & 2008 Servers (HP). Strong troubleshooting capabilities are required.
* Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
* Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a “self-starter”.
* Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, and Video Conference equipment all of which have production impact and require immediate response / resolution.
* Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
* Strong proficiency in written/verbal communication skills.
* Team player with ability to multi-task, follow direction, and learn quickly.
* MCSE and other Microsoft or Cisco certifications preferred
Skills Required
- Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM
- Experience with Windows XP and Windows 7 desktop deployment and configuration
- Install and configure Windows Server 2003 and Windows Server 2008 (HP servers)
- Setup and configure Dell and Toshiba desktop and laptop equipment
- Strong troubleshooting capabilities for servers, desktops, laptops, printers
- Installation and configuration of LAN/WAN cabling (copper and fiber)
- Knowledge of telecommunications systems (PBX, Voice Mail)
- Installation, configuration and support of video conferencing and multi-point videoconference equipment
- Install and configure network switches (Cisco)
- Ability to manage computer room, servers, switches and video conference equipment under production pressure
- Strong written and verbal communication skills
- Team player with ability to multi-task, follow direction, and learn quickly
- Project management skills (ability to create and manage project activity)
- MCSE or other Microsoft/Cisco certifications
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
