Role Description :
Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
General Description :
Ability to work alone, and within a team. Must be driven to follow standards to deliver local site support.
Requirements/Must Have :
Ability to: >Troubleshoot terminal servers >Support thin clients >Crimp patch cables >Update code on network switches >Troubleshoot servers >Support mobile devices >Create documentation and procedures
Skills & Qualification :
Knowledge of help desk software (Service Now) preferred, but not required. Network and server knowledge required, certification not required.
Additional InformationSkills Required
- Troubleshoot terminal servers
- Support thin clients
- Crimp patch cables
- Update code on network switches
- Troubleshoot servers
- Support mobile devices
- Create documentation and procedures
- Video conferencing and webmeeting system operation and support
- Network and server knowledge
- Knowledge of help desk software (ServiceNow)
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
