Top Senior Tech Support Jobs

Provide third-level hardware and software escalation and field support for semiconductor equipment, drive failure analysis and ECOs, support alpha/beta site installs and calibration, generate performance reports (MTBF/MTBI/Availability), create technical documentation and training, and ensure field implementation and customer communication.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Provide hands-on technical support and consulting for ArcGIS Enterprise implementations, including system administration, geodatabase configuration and optimization, troubleshooting complex issues, customer onboarding, and documentation. Collaborate with internal teams, mentor colleagues, and help enterprise customers maximize GIS investments while supporting Linux-based administration and evolving cloud/hybrid deployments.

Lead global technical product support strategy for capital equipment, focusing on lithography and panel inspection, ensuring tool availability and customer satisfaction through collaboration and operational excellence.

Perform technical targeting and computer network exploitation (CNE) using IC tools to analyze large/ambiguous datasets, conduct forensics and network analysis, create network diagrams and technical findings, and coordinate with customers and IC partners to identify and execute targeting opportunities.

Provides high-level pre and post-sales support for digital copiers and printers. Responsible for staff performance monitoring, training, mentoring, troubleshooting, and technical documentation creation, while overseeing daily operations and ensuring equipment functionality.

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

Provide Tier-3 product support and lead resolution of high-priority incidents for enterprise laboratory applications. Deliver onsite troubleshooting for lab devices and networked equipment, perform root cause analysis, coordinate with Development/DBA/Cloud/vendor teams, support releases and hypercare, and monitor ticket queues to meet SLAs.

The Senior Support Engineer will provide technical support, work on monitoring and alerting systems, and lead incident response for critical issues related to OpenAI's API.