Duration: 1+ Year Contract
Role Description :
Provide infrastructure, network, switches, routers, telecommunication, servers. support. Subject area expert on video conference system operation and support. Provide next level expertise for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting)
General Description :
Experienced infrastructure technician responsible for the daily operations of server & client PC Support including the troubleshooting & break/fix of server & PC hardware, OS and ILO configuration, host & client software, network connectivity, account management, print queues, and tech support of video/audio conferences. Responsible for on-going infrastructure and data center maintenance & operations, change/problem management and project support.
QualificationsSkills & Qualification :
- CCNA and MCSE Certification preferred with proven troubleshooting, problem solving & root cause analysis skills.
- Experience using Remedy or equivalent incident/request ticket-based management system.
- Ability to communicate & understand Japanese is a plus, but not required.
- Ability to provide clear and detailed project status reports & problem reports with root cause analysis.
- Ability to setup/support multi-point audio & video conferences.
- Ability to setup/support mobile wireless devices.
- Ability to provide issue resolution after-hours and weekends as needed, both onsite & remotely.
- Knowledge of Data Center infrastructure (Power/UPS, HVAC, etc) is preferred.
- In-depth knowledge of Microsoft Windows XP/Win7, Microsoft Server 2000-2012 and VMware is required.
- Requires working knowledge of standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, SCOM, CiscoWorks, Linux/UNIX, VoIP, and wireless LAN.
- Working knowledge/experience of PC imaging and remote control support tools.
- Hands on experience configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers.
- Support/lead projects as assigned, on-time and within budget.
- Coordination with 3rd party vendors to support break/fix, preventative maintenance and issue resolution for server, network, HVAC, UPS systems.
- Professional demeanor with excellent written/verbal communication skills and a high level of quality & attention to detail to clearly communicate with the user community & executive management.
- Requires ability to learn quickly and follow established processes to maintain & enforce corporate security policies.
- Must be a strong team player and able to follow direction.
- Must have excellent organization & time management skills to perform at a high-level within a fast-paced environment.
- Ensure exceptional customer service & support with prompt problem resolution & follow-up with users.
- Provide 24x7 on-call coverage and some schedule flexibility.
- Must be able to lift servers and network devices out of boxes and into rack or remove from server/network cabinets.
Skills Required
- In-depth knowledge of Microsoft Windows XP and Windows 7
- In-depth knowledge of Microsoft Server 2000-2012
- In-depth knowledge of VMware
- Working knowledge of Active Directory, DNS, DHCP
- Working knowledge of SCCM and SCOM
- Working knowledge of CiscoWorks
- Working knowledge of Linux/UNIX
- Working knowledge of VoIP and wireless LAN
- Experience using Remedy or equivalent ticketing system
- ILO configuration experience
- Experience with PC imaging and remote control support tools
- Hands-on experience configuring, troubleshooting, optimizing and managing physical and virtual Windows Servers
- Ability to setup/support multi-point audio & video conferences and webmeetings
- Ability to setup/support mobile wireless devices
- Provide 24x7 on-call coverage and schedule flexibility
- Support and lead projects, deliver on-time and within budget
- Coordinate with 3rd party vendors for break/fix and maintenance (server, network, HVAC, UPS)
- Professional written/verbal communication and strong organization/time management skills
- Ability to follow corporate security policies and established processes
- Must be a strong team player and follow direction
- Ability to lift servers and network devices into/ out of racks/cabinets
- CCNA certification
- MCSE certification
- Knowledge of Data Center infrastructure (Power/UPS, HVAC)
- Ability to communicate & understand Japanese
What We Do
Computech's ability to evolve and be flexible to a dynamic business world is precisely why Computech has been successful for so long. Our mission is to help our customers manage change and transform their businesses through high-quality, cost-effective business information solutions. We offer comprehensive, web-enabled and end-to-end services from within our many areas of expertise. We are a member of the Michigan Minority Supplier Diversity Council and have been honored with their Diamond award four times. We have been taking strides to revitalize Detroit and were one of ICIC's "Inner City 100" in 2013. We are currently CMMI Maturity Level 5 and also a Microsoft and Oracle Certified Gold Partner.
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