Top Senior Tech Support Jobs

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Senior Technical Support Specialist resolves complex technical issues, supports Tier 1/2 teams, collaborates cross-functionally, and drives process improvements while maintaining high service standards.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Manage and coach the Wiremold technical support team, handle escalated technical product inquiries across channels, maintain self-service knowledge tools, deliver training, review product designs for installation, implement process improvements, and collaborate with product and engineering teams to address customer needs.

Provides advanced pre- and post-sales technical support for digital copiers and printers, mentors and trains staff, monitors team performance, troubleshoots complex connectivity and hardware/software issues, creates documentation and training materials, oversees lab equipment and software testing, and acts for the manager as needed.

Provide Tier 2 technical support and advocacy for enterprise SaaS customers: troubleshoot integrations, REST APIs, workflows, authentication, certificates, and performance; query databases with SQL; write Jinja2 automation; collaborate with Engineering/SRE and CSMs; document resolutions and update customers during incident response.

Provide advanced technical support and escalation management for customer equipment, including installations, calibration, alpha/beta site testing, ECO reviews, performance reporting (MTBF/MTBI/Availability), documentation (CENs, BKMs), and driving field implementation and improvements.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, liaise with QA/development, manage escalations until closure, educate customers, and participate in on-call rotations. Requires strong networking and security knowledge and excellent customer communication.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, analyze configurations and system data, reproduce issues in lab, recommend corrective actions, manage escalations and customer communications, liaise with QA/development, educate customers, and participate in on-call rotations.

Provide advanced troubleshooting and escalation for core Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, manage case escalation and closure, educate customers, consult technical documentation, and collaborate with QA and development to identify fixes and improvements.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce issues in lab environments, recommend corrective actions, manage case escalations and customer communications, and collaborate with QA/development. Coach customers on product use and maintain documentation and knowledge management practices.

Provide advanced technical support for enterprise customers, diagnose and resolve network security, OS (Linux/Windows) and virtualization issues, deploy software and networking equipment, maintain high customer satisfaction, collaborate with internal teams, and occasionally travel onsite while based in Cambridge, MA or Dallas, TX.

Author, edit, and quality-review technical publications (IETMs, maintenance and operations manuals). Acquire subject knowledge via interviews/observations, prepare illustrative materials, ensure compliance with Mil-STD and Spec1000D, and support customer verification events.

Manage and lead the Wiremold technical support team, handle product/application technical inquiries, maintain knowledge and self-service tools, provide training, support product design feedback, and improve support processes to meet customer and business objectives.

Own escalated technical support cases for an enterprise data-security SaaS platform: reproduce issues, analyze logs and configs, develop workarounds, prepare Tier 3/Engineering escalations, document runbooks and KB articles, mentor Tier 1, and participate in on-call rotation to ensure timely resolution and product feedback.

Provide deep technical resolution for escalated support cases for a data security/SaaS product: reproduce issues, analyze logs, validate workarounds, prepare engineering escalations, create documentation and runbooks, mentor Tier 1, and participate in on-call rotations to drive timely customer outcomes.

Provide end-to-end technical support and ownership of customer cases, drive product adoption, onboard and train customers, create knowledge base content, escalate issues to internal teams, and act as the technical advocate for customers.

Support engineering and manufacturing by sourcing electronic/mechanical components, managing BOMs and PLM/ERP data, tracking lifecycle events (EOL/PCN), executing component qualification, coordinating vendors for quotes/lead times/datasheets, and maintaining documentation to prevent supply disruptions.