Top Senior Tech Support Jobs

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Provide part-time, on-call CBRN detection support: coordinate operations, manage equipment and logistics, train stakeholders, conduct detection and minor equipment troubleshooting, produce SITREPs/AARs, and follow up post-deployment communications.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

Provides Tier 2 technical support for corporate users, troubleshooting hardware, software, networking, remote connections, and mobile devices. Installs and configures PCs, Macs, printers, and network equipment; develops software deployment packages; manages patches, assets, licensing, and documentation; and researches technology solutions. Collaborates with infrastructure teams, supports systems administrators, and may travel occasionally to support new or relocated retail and restaurant locations.

Provides technical, instructional, and operational support for undergraduate teaching and faculty research laboratories. Responsibilities include preparing, calibrating, maintaining, troubleshooting, repairing, fabricating, and testing laboratory equipment; supporting student projects; managing inventories, schedules, and documentation; training users; and enforcing laboratory safety, material handling, and waste-disposal protocols.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Own production Slurm support cases for AI and HPC customers, diagnosing scheduling, resource allocation, accounting, authentication, networking, storage, database, GPU, and high-availability issues. Advise on configuration, upgrades, operations, and incident recovery; investigate performance and scalability problems; collaborate with engineering on defect reports and reproductions; and develop technical guides, diagnostic tools, and training. The role requires extensive production Slurm administration experience and expert Linux systems knowledge.

Leads helpdesk and field engineering teams supporting mission-critical public safety recording systems. Oversees technical escalations, SLAs, staffing, 24/7 support rotations, installations, upgrades, system commissioning, customer escalations, deployment processes, and technical performance metrics. Coordinates with project managers, engineering, product teams, and public safety clients to ensure reliable system deployments and service delivery.

Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, liaise with QA/development, manage escalations until closure, educate customers, and participate in on-call rotations. Requires strong networking and security knowledge and excellent customer communication.

Provide advanced technical support and escalation for Fortinet products (especially FortiGate). Troubleshoot customer environments, analyze configurations and system data, reproduce issues in lab, recommend corrective actions, manage escalations and customer communications, liaise with QA/development, educate customers, and participate in on-call rotations.

Provide advanced troubleshooting and escalation for core Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce environments in lab, recommend corrective actions, manage case escalation and closure, educate customers, consult technical documentation, and collaborate with QA and development to identify fixes and improvements.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system data, reproduce issues in lab environments, recommend corrective actions, manage case escalations and customer communications, and collaborate with QA/development. Coach customers on product use and maintain documentation and knowledge management practices.

Provide remote and onsite technical support for smart access control hardware and software. Diagnose door hardware, low-voltage wiring, power, API, SDK, and integration issues; document resolutions; train customers and technicians; install and evaluate products; collaborate with product and software teams; and support technical projects. The role requires independent troubleshooting, customer communication, documentation, schedule management, and up to 20% travel.

Administer, configure, maintain, and support MBSE and requirements management platforms (Cameo, IBM DOORS). Serve as technical owner for application health, security, performance, upgrades, integrations, user support, documentation, process improvements, and vendor coordination while working with engineering, IT, cybersecurity, and development teams.

This role involves troubleshooting network issues in EX/QFX switching, mentoring team members, coordinating with engineering, and managing escalations.

Provide advanced enterprise technical support for FedRAMP/DoD environments: troubleshoot cloud, networking, and infrastructure issues; perform root cause analysis; deploy and optimize containerized and IaC-based environments; maintain SLAs; mentor junior staff; collaborate with engineering/product/sales; and ensure secure, compliant production operations.

Provides technical support for manufacturing systems, hardware, software, networks, and production applications. Troubleshoots escalated issues, coordinates with IT teams and vendors, analyzes recurring problems, supports FTP/SFTP onboarding, maintains server software, documents resolutions, trains production staff, gathers process requirements, and drives application and infrastructure improvements. The role also provides after-hours support and manages customer SLAs.

Provides advanced technical support for AspenTech supply chain, production planning, scheduling, blending, and optimization software. Troubleshoots customer issues, manages escalations, delivers training, supports pre-sales consultations, develops training materials, performs software testing, and advises customers on operational improvements. The role also involves account health checks, onsite support, solution deployment, technical documentation, cross-functional collaboration, and coaching team members. Experience with chemical engineering, refining or process industries, and linear or nonlinear programming is valuable.

Lead and manage application support teams to ensure production stability and availability. Oversee incident and problem resolution, prioritization, escalation, root cause analysis, and strategic fixes. Act as liaison between technology and business, advise senior stakeholders, manage resources and budget impacts, champion monitoring/resiliency initiatives, ensure compliance awareness, and drive customer satisfaction and continuous improvement across global enterprise environments.

Provide technical support to sales and lab teams for plant implementations, training, troubleshooting, color matching, and product performance. Maintain documentation and SOPs, communicate formula adjustments to the lab, assist account management, and ensure product stability and application standards are met.

Provide technical support to sales and lab for plant implementations, training, troubleshooting, color matching, documentation, and account maintenance. Ensure SOPs, communicate formula adjustments, analyze issues, and support product performance and application standards.

Provide TSM/ETC system support for OPC PRO, INSURV, and shipbuilders: track and maintain deficiency records from creation through closure, prepare briefings and reports, support pre-trial and at-sea trial activities, maintain deployable LAN and transfer trial/card data, and assist with audits and program reviews.