Top Senior Tech Support Jobs

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Senior Customer and Technical Support Manager leads global technical support, designs training programs, and enhances customer success by managing technical issues and ensuring effective communication with stakeholders.

Lead technical support for new product introduction, providing troubleshooting for field service issues, developing service strategies, and managing product launches while ensuring serviceability and problem resolution.

Provide technical support to SVP and IEC members, ensuring their IT needs are met through effective communication and problem-solving related to hardware, software, and network issues.

Provide deep technical resolution for escalated support cases, troubleshooting data-security and SaaS issues, reproducing and isolating root cause, producing Tier 3/Engineering escalations, creating runbooks and knowledge articles, mentoring Tier 1, and participating in on-call rotations to resolve customer-impacting incidents.

Support cyber targeting and remote Computer Network Exploitation projects by requesting and reviewing selectors, using classified/unclassified sources and advanced tools, producing targeting packages, managing customer relationships, conducting internet research and daily communications traffic review, and delivering concise technical results to non-technical audiences.

Provide cyber targeting and technical analysis support for remote computer network exploitation projects: review selectors and communications traffic, produce targeting packages, use classified/unclassified sources and advanced tools, manage customer relationships, and represent targeting results to non-technical audiences.

This role provides escalation technical support for Applied Materials CMP tools, enhancing tool performance through remote and on-site assistance. Responsibilities include problem-solving, knowledge transfer, documentation, and customer presentations related to equipment issues.

The Program Manager role involves overseeing federal service contracts, managing a multilevel workforce, and ensuring compliance and financial tracking. Responsibilities include contract management, staff supervision, financial oversight, and quality compliance. Strong leadership and communication skills are essential.

The Director is responsible for providing technical accounting support, ensuring compliance with accounting standards, and interacting with senior management on accounting topics and business initiatives.

The Technical Support Specialist III leads technical support cases, collaborates cross-functionally, manages documentation, and provides customer feedback to enhance the product experience.

The Technical Services Lead oversees DUA tracking systems, analytic reviews, and user training programs, ensuring privacy compliance and effective stakeholder engagement.

The Technical Support Specialist III resolves complex technical issues for customers, leads escalation support, manages documentation, collaborates cross-functionally, and contributes to product feedback while being a resource for teammates.

The Technical Support Engineer, Associate provides operational and technical support for DOT's Drupal-based CMS, handling incidents, troubleshooting, and vendor coordination to ensure system stability and compliance.

The Technical Support Engineer will maintain semiconductor equipment, troubleshoot issues, provide technical support and training, and participate in product improvements.

The Technical Support Engineer will support VoIP implementations, troubleshoot networking issues, and ensure service delivery for retail installations, acting as a technical liaison for clients and partners.

Provides high-level pre and post-sales support for digital copiers and printers. Responsible for staff performance monitoring, training, mentoring, troubleshooting, and technical documentation creation, while overseeing daily operations and ensuring equipment functionality.

Provide tier-1/2 technical helpdesk support for FAA enterprise applications: answer calls/emails, open and triage Jira tickets, coordinate with application and infrastructure teams, attend stand-ups, improve helpdesk processes, and maintain knowledge base documentation.

Provide technical training, user support, and light project coordination for a data modernization program. Develop and validate training materials, deliver onboarding and demos, troubleshoot user issues, capture feedback, and coordinate with engineers and DevOps to ensure accurate, usable documentation and enablement for technical and non-technical users in a classified cloud/data environment.

Act as a senior technical resource for sales, distributors, and customers: troubleshoot escalated issues, specify product fit, create assemblies, review CAD, perform discovery and onsite support, train others, assist Engineering and oversee lower-level support, deliver technical presentations, and manage projects with account managers.

The role involves supporting the Planview platform, managing user access, performing data analysis, developing reports and dashboards, and implementing system improvements.

The role involves promoting Airbus technical data, providing first-line support, organizing workshops, and addressing customer feedback for improvements.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide advanced enterprise technical support for NodeZero customers, troubleshoot cloud, networking, and infrastructure issues, perform root cause analysis, assist deployments and IaC/container optimization, collaborate with engineering, mentor junior staff, maintain SLAs, and document solutions to improve support processes.

Lead ETF capital markets strategy and support issuer onboarding by liaising with APs, market-makers, exchanges and liquidity providers; develop training, models, documentation, and client workflows; advise on distribution, product design, tax/operational mechanics, and technology roadmap; build external thought leadership.