Top Senior Tech Support Jobs

The Senior Director oversees platform health and reliability, drives operational excellence, manages vendor relationships, and leads incident support processes.

Lead and scale a Tier 1 technical support organization by managing a 15-person team, driving KPIs, leading QA/training and process improvements, implementing AI/LLM solutions, coordinating escalations across departments, and improving CSAT/NPS through cross-functional advocacy and workforce management.

Provide phone, email, and chat technical support for enterprise customers; troubleshoot and debug issues; act as liaison to Engineering, Sales, and Product teams; escalate critical problems and participate in on-call rotation.

Senior, client-facing support lead for a SaaS compliance platform. Troubleshoot and resolve complex application and database incidents (MSSQL/IIS/Azure), optimize performance, coordinate cross-functional incident response, conduct root-cause analysis, maintain documentation, and mentor peers to improve service delivery and client experience.

Provide customer-facing technical support for hardware, software, and monitoring systems; troubleshoot, diagnose, resolve, and document issues; mentor and delegate to junior staff; be available on call and support project teams.

Lead a global technical support team for Smarsh Call Recording & Analytics, ensuring customer satisfaction and managing service delivery strategies. Responsibilities include team development, process improvement, and cross-functional collaboration.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

Lead and mentor the Cloud and Systems Support team, manage high-priority incidents, and drive operational excellence through KPI monitoring and collaboration with Product Engineering.

As a Senior Technical Support Engineer, you will provide troubleshooting support for premium customers, manage escalations, document bugs, and collaborate with global teams to enhance customer satisfaction.

Lead deep technical investigations and resolve complex escalations for an AI-driven SaaS product. Partner with R&D and Product to identify root causes, implement fixes or workarounds, and drive tooling and training to reduce ticket volume. Mentor Tier 2 teams and improve support processes and knowledge sharing.

As a Senior Technical Support Engineer, you will manage Tier 1 support, develop expertise in Apple infrastructure solutions, automate diagnostics using scripting, and collaborate with dev teams to improve support processes.

The Senior Technical Support Engineer will provide technical expertise, escalate customer issues, collaborate with engineering, and improve customer support processes at Zip.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Provide technical support for Stryker's Vocera solutions: investigate and resolve customer issues via phone, email and web; document and manage tickets; coordinate communications; escalate and collaborate on complex problems; report defects and enhancement requests; advocate product supportability. Onsite in Fort Wayne three days weekly, occasional late shifts/on-call and up to 10% travel.

Provide advanced technical support for Stryker Vocera solutions, investigate and resolve customer issues, coordinate communications, escalate complex problems, document defects and recommend product supportability improvements.

The Senior Manager will build and scale IT Support functions, implement AI tools, optimize performance metrics, and lead diverse teams towards exceptional service delivery.

Lead Aurora's IT support transformation by embedding AI and automation, coaching global teams, and optimizing service delivery for a seamless employee experience.

Lead and scale IT support functions, drive digital transformation through AI and automation, and enhance customer experience with high-performing teams.

The Senior Technical Support Engineer provides enterprise-level assistance, troubleshooting hardware, software, and network issues while monitoring system health and ensuring timely resolution of incidents.

The Senior Technical Support Engineer provides expert hardware support for Onto Innovation tools, develops support plans, and trains Field Service Engineers while traveling 40% domestically and internationally.

As a Senior Technical Support Engineer, you will resolve technical issues for Cohesity customers, collaborating with engineering teams and documenting solutions, while providing exceptional customer service.

As a Senior Technical Support Engineer, you will manage technical customer issues, troubleshoot complex problems, and improve operational efficiencies while collaborating with stakeholders and ensuring effective communication.