Top Senior Tech Support Jobs

Provide frontline technical support for biopharmaceutical GMP manufacturing, acting as SME for products/processes, maintaining manufacturing documentation, leading investigations and CAPAs, supporting validations, change control, technology transfers, and continuous improvement while ensuring regulatory compliance and GMP inspection readiness.

Provide Tier-2/3 technical support for the Axon 911 SaaS platform: troubleshoot complex network, VoIP, and cloud issues, manage escalations, monitor system health, document solutions, and collaborate with engineering and customer teams to ensure reliability and customer satisfaction.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

Lead technical support and quality for power transformer service operations. Drive standardized work, continuous improvement, failure analysis, and project execution. Collaborate across functions to translate customer needs into service improvements, support engineering and project management, and train/mentor technicians to improve performance and customer satisfaction.

Provide post-sales technical leadership for Nokia Fixed Networks access products. Troubleshoot complex system-level issues, manage escalations, lead technical projects, mentor colleagues, collaborate with R&D and vendors, and produce documentation and training to ensure SLA compliance and rapid customer recovery.

Lead and measure global technical support for ProcessUnity's TPRM platforms. Manage L2 support team, own escalations for enterprise accounts, partner with engineering on triage, run AI-driven support/knowledge programs, improve processes and SLAs, and report support health to leadership.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Support, design, develop, test, deploy, and maintain Infor CSI (SyteLine) ERP technical solutions. Provide Tier 3 support, integrations, reporting, data management, environment cloning, system administration, documentation, training, monitoring, and automation. Collaborate with functional teams, deliver within SLAs, and travel to Re:Build sites as needed.

Provide expert-level technical support and failure analysis for probe card products in production, drive root-cause investigations using ATE, microscopy and electrical measurements, collaborate with engineering and manufacturing on corrective actions, support NPI and onsite customer troubleshooting, and analyze wafer test data to produce technical reports and optimize yield.

Lead Tier 2 and Tier 3 technical support engineering teams to resolve complex software and hardware escalations, drive operational KPIs and process improvements, build AI-driven tooling and proactive monitoring, partner with Product and Engineering on defect remediation, and recruit and develop high-performing technical talent.

Lead and build frontline technical support for the Flexrotor UAS: manage customer troubleshooting and hotline, direct a technical assistance team, oversee documentation and modification tracking, analyze maintenance and service trends, support accident investigations, coordinate technical publications, and represent the product at demos and events. Requires close engineering interface, on-call support, and frequent travel.

Provide part-time, on-call CBRN detection support: coordinate operations, manage equipment and logistics, train stakeholders, conduct detection and minor equipment troubleshooting, produce SITREPs/AARs, and follow up post-deployment communications.

Support engineering and manufacturing by sourcing and procuring electronic/mechanical components, managing component lifecycle and BOMs in PLM/ERP, executing component qualification plans, coordinating vendors, and maintaining technical documentation to prevent supply disruptions.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Technical Support Engineer provides advanced support for complex product issues, focusing on electrical systems in trucks. Responsibilities include diagnosing vehicle systems, conducting root cause analysis, and mentoring team members while collaborating with dealers and internal teams.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Senior Technical Support Specialist resolves complex technical issues, supports Tier 1/2 teams, collaborates cross-functionally, and drives process improvements while maintaining high service standards.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.