Top Senior Tech Support Jobs

Lead and grow an infrastructure support team to maintain and optimize physical data center and GPU-based compute environments. Own incident and escalation management, improve support processes, manage ticket workflows and 24/7 shift logistics, and collaborate with product and engineering to ensure reliable hardware delivery and client communication.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Provides Level III technical support for classified and unclassified Safety Analysis System environments. Responsibilities include advanced hardware, software, and network troubleshooting; patching; account administration; vulnerability assessments; NIST/RMF compliance; security documentation; backup and disaster recovery testing; incident reporting; and mentoring junior support staff. The role works onsite with government security stakeholders and requires an active or obtainable DoD Secret clearance.

Provides advanced technical support for enterprise customers using Chainguard Images. Responsibilities include triaging complex issues, investigating container and cloud environments, coordinating engineering escalations, meeting SLAs, communicating with technical and nontechnical stakeholders, documenting solutions, contributing to knowledge bases, prioritizing support queues, and participating in after-hours on-call rotations.

Leads AMER technical customer support for Navico Group brands, developing service strategies, managing team performance, resolving complex escalations, and improving customer satisfaction. Uses analytics, KPIs, customer feedback, automation, and AI to enhance service delivery. Partners with Service, Sales, Product Management, Quality, and other teams on product and process improvements. Mentors direct reports and oversees scalable support systems across locations. Requires technical troubleshooting expertise, leadership experience, and familiarity with marine electronics and CRM tools.

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members.

Leads technical integration, deployment, testing, fielding, troubleshooting, and sustainment of AI-enabled mission capabilities across classified NIPR, SIPR, JWICS, and cross-domain environments. Coordinates Government, combatant command, engineering, cybersecurity, platform, data, and vendor stakeholders; manages technical readiness, risks, dependencies, defects, accreditation evidence, and operational transitions. Provides on-site and remote support during demonstrations, pilots, deployments, and initial operational use. The role is based at the Pentagon and requires routine domestic and international travel.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provide technical support for Mainframe Storage Management software: troubleshoot complex issues using logs/traces/debugging, reproduce problems in lab environments, coordinate with Development on defects, manage escalations and on-call rotations, document and share KCS knowledge, and advise customers on configuration and upgrades.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Provide hands-on technical support for payment tokenization integrations by debugging network, API, infrastructure, and downstream gateway issues. Own customer onboarding, escalations, incident and maintenance communications, status page updates, and cross-team coordination. Lead customer integrations from kickoff through go-live, create documentation and training, meet SLAs, and serve as the primary Support decision-maker during PT business hours. Participate in an every-third-weekend on-call rotation.

Serves as the liaison among ETO, military services, Combatant Commands, and enterprise stakeholders. Maintains accurate executor, capability, requirement, priority, and operational-status data in UMM tools; coordinates validation and deconfliction; facilitates information exchange; develops dashboards, reports, briefings, and visual products; supports governance and requirements gathering; and advises leadership on operational gaps, data strategy, training, and tool improvements.

Provide system and technical support for human resource, financial, and related applications used by Texas government agencies. Support PeopleSoft HCM and/or FSCM environments, deliver application support, troubleshoot issues, and maintain reliable system operations. The role requires extensive experience supporting government applications and enterprise technical systems.

Provides advanced technical support, troubleshooting, training, consulting, and pre-sales guidance for AspenTech supply chain optimization software. The role specializes in refinery planning, scheduling, blending, and linear or nonlinear programming. Responsibilities include resolving complex customer issues, escalating problems cross-functionally, developing training materials, supporting pre-release testing, coaching colleagues, identifying growth opportunities, and occasionally delivering onsite support. Candidates need engineering expertise, chemical process knowledge, relevant industry experience, strong communication skills, and willingness to travel less than 25%.

Provides technical support to Axon customers through phone and email, troubleshooting hardware, software, networking, installations, registrations, performance issues, and damaged devices. Maintains expertise in Axon products and policies, assists customers with empathy, reports product bugs and trends, and recommends process improvements. The role is onsite four days weekly and requires passing a CJIS background check while handling sensitive information.

Provides regional technical support for AVEVA Pipeline Simulation products, troubleshooting complex customer software issues, reproducing defects, researching workarounds, and coordinating solutions with Development. Documents cases, supports junior engineers, delivers customer and internal training, creates technical knowledge materials, and presents at conferences. Requires pipeline simulation expertise, engineering knowledge of thermodynamics, fluid dynamics, and hydraulics, strong communication, customer service skills, and 5–15% travel.

Provides technical project management support for DoD and intelligence community programs at NASIC. Responsibilities include overseeing C5ISR and IT programs, managing cost, schedule, performance, requirements, acquisitions, contracts, deliverables, resources, and risks. The role coordinates with external agencies, facilitates intelligence R&D exchanges, supports data integration, and briefs senior leaders. Work is conducted onsite at Wright-Patterson AFB and requires U.S. citizenship, a Top Secret/SCI clearance, a bachelor’s degree, and five years of relevant experience.

Provide technical and compliance support for cGMP biomanufacturing operations: lead incident response, support tech transfer and process scale-up, author and oversee batch documentation, analyze process data, drive equipment/process improvements, manage deviations/change controls/CAPAs, serve as SME and coach team members, and collaborate with cross-functional teams to ensure compliant, right-first-time batch delivery. On-call and 100% onsite in Madison, WI.

Provides frontline technical support for medical ultrasound devices through inbound calls and emails. Troubleshoots field failures, creates service cases, problem reports, and RMAs, follows up on device returns, and documents complaints under quality standards. Conducts pre- and post-sale technical calls, gathers voice-of-customer insights, updates procedures, and collaborates with accounting, regulatory, logistics, supplier quality, and engineering teams.

Owns frontline technical support for robotic medical systems, including issue intake, remote and on-site troubleshooting, customer communication, escalation, and field service. Partners with Engineering on serviceability, reliability, root-cause investigations, CAPA, and product changes. Builds support workflows, knowledge bases, training, KPIs, and documentation. Maintains demo and service fleets, manages repairs, RMAs, spare parts, configuration control, and logistics. Requires hands-on electromechanical troubleshooting, Linux diagnostics, quality-system discipline, and up to 25% travel.

Lead technical support and quality for power transformer service operations. Drive standardized work, continuous improvement, failure analysis, and project execution. Collaborate across functions to translate customer needs into service improvements, support engineering and project management, and train/mentor technicians to improve performance and customer satisfaction.

Provide advanced Tier 3 desktop and application support for end users, troubleshoot complex hardware/software/network issues, manage escalations, produce technical specifications and reports, coordinate with vendors and internal teams, perform on-site field support and equipment setup, and drive technical support initiatives aligned with leadership priorities.

Provide advanced Tier 3 end-user computing support (desktop, hardware, applications), troubleshoot complex incidents, perform root-cause analysis, coordinate with vendors/teams, deploy software, generate reports, and deliver on-site field support and high-touch customer service across market sites.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.