Top Senior Tech Support Jobs

Manage and coach the Wiremold technical support team, handle escalated technical product inquiries across channels, maintain self-service knowledge tools, deliver training, review product designs for installation, implement process improvements, and collaborate with product and engineering teams to address customer needs.

Support rail and transit design and construction projects by reviewing plans and specifications, estimating and managing task budgets, coordinating with railroad and public agency stakeholders, performing construction submittal reviews, producing project accounting/status reports, training staff, and obtaining required railroad safety certifications.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Lead and build the TS/MS analytical team for a new biologics/bioconjugate manufacturing site. Oversee analytical method development, process monitoring, control strategy implementation, documentation review, staffing, and support facility startup, qualifications, and regulatory readiness while fostering continuous improvement and technical excellence.

Provide high-level escalation technical support via phone/chat/email/video; troubleshoot and replicate equipment failures in lab, identify root cause, document resolutions, liaise with engineering and vendors, maintain knowledge base and industry certifications, and manage escalated incidents to customer satisfaction.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

Provide technical support for a B2B SaaS product: manage support queue across channels, assist Success Architects on customer calls, triage and debug issues with engineering, contribute product feedback and documentation, participate in incident response, and help improve customer operations and processes.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide 24/7 advanced technical support for optical products, troubleshoot complex system-level issues, escalate and liaise with R&D to drive resolutions, document support activities, train junior staff, and collaborate cross-functionally to improve processes and customer satisfaction. Periodic on-call duties required.

The Technical Product Support Engineer IV is responsible for hardware performance, resolving customer issues, driving failure analysis, and providing training for product support, ensuring quality and stability through collaboration and documentation.

Lead a team managing operational stability of enterprise IAM platforms: oversee incident/problem/change management, monitoring, capacity, RCA, automation, dashboards, compliance, runbooks, and continuous improvement while partnering with engineering, security, and business stakeholders.

Provide hands-on IT support and technical leadership for employee operations, managing device provisioning, Google Workspace and MDM, troubleshooting hardware/networking, maintaining asset lifecycle and documentation, assisting telecom team with SIM and mobile device testing, supporting security and SOC 2 initiatives, and driving improvements and automation.

Lead the support team handling tier 1-3 tickets, collaborate with engineers on escalations, build and maintain AI automations and knowledge bases, and synthesize customer feedback for the company.

As a Senior Technical Support Engineer, you will troubleshoot complex technical issues, ensure customer success, improve support processes, and mentor junior engineers.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Classic automation test engineer responsible for building and configuring automated test infrastructure within sprints. Requires coding (Java or Python), strong familiarity with Gherkin/Cucumber, front-end or back-end automation, performance/load testing, and tools like Selenium, Appium, TestNG/JUnit and Spring. Role is roughly 60% coding and 40% test automation setup. 12+ month contract; good communication skills required.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Own end-to-end resolution of technical issues for Pendo's web and mobile products: triage, debug front-end and mobile SDKs, reproduce bugs, coordinate fixes with engineering, document knowledge, use AI tools to accelerate troubleshooting, mentor peers, and improve processes while managing support metrics and customer outcomes.

Provide hands-on technical support and consulting for ArcGIS Enterprise implementations, including system administration, geodatabase configuration and optimization, troubleshooting complex issues, customer onboarding, and documentation. Collaborate with internal teams, mentor colleagues, and help enterprise customers maximize GIS investments while supporting Linux-based administration and evolving cloud/hybrid deployments.

Design and develop complex technical support solutions, reproduce and track customer issues, recommend product enhancements, produce technical documentation, collaborate on POCs, and manage networking, cloud, virtualization, backup/recovery and Kubernetes across AWS, Azure, and GCP. Use container platforms (OpenShift, PKS, Rancher, GKE, EKS), VMware, automation scripting (Bash/Python), and CRM/issue tools (Salesforce, ServiceNow, JIRA) to resolve escalations and improve product adoption and lifecycle upgrades.

Provide advanced technical product support for a customer fleet: manage escalations, installations, calibrations, upgrades, ECOs, and performance reporting. Serve as field escalation focal point between customers, field engineering, and product teams; support Alpha/Beta site testing; create and review technical documentation and implementation plans. Mentor junior colleagues and lead small projects to improve system reliability and service.