Top Operations Jobs in Hyderabad

Leads day-to-day Network Operations Center performance, supervising NOC analysts, managing alert response, enforcing runbooks, supporting critical incidents, and maintaining operational documentation. Tracks metrics such as MTTA, MTTR, alert volume, and SLA performance; partners with engineering and platform teams to reduce alert noise and improve monitoring. Coaches staff, coordinates 24x7 coverage, supports ITSM and problem management, and reports operational risks and improvement opportunities to leadership.

The role involves overseeing Salesforce architecture, defining integration architecture, designing automation, resolving complex system issues, and establishing data governance standards. The position requires strategic planning aligned with growth targets and mentoring other system administrators.

Leads global Analytical Editorial Operations across a 150-person organization, setting strategy, operating models, budgets, quality standards, and performance measures. Drives GenAI-enabled content transformation, including Agentic Content Platform adoption and automated updating, while improving content currency, retrieval quality, customer outcomes, and operational efficiency. Partners with Product, Technology, Data Science, commercial, and editorial stakeholders; manages authors, vendors, workforce development, organizational change, and financial performance.

Partner with leadership to design and activate organizational and people strategies, act as a Chief of Staff for HR operations, manage cross-functional alignment and program cadence, and analyze qualitative and quantitative data to generate insights that inform executive decision-making.

Lead and scale KYC operations across APAC, owning strategy, quality, compliance, cost and speed. Manage 150+ staff and outsourced partners, build onboarding programs, KPIs, governance and vendor management, partner with Product and Compliance, and drive people strategy, budget oversight and process improvements to meet regulatory and business goals.

Manage end-to-end operations for a RA product, including disbursement, compliance control, issue resolution, and process automation improvements.

Own revenue operations analytics, reporting, dashboards, attribution, workflow management, and process improvement for a designated revenue segment. Build and maintain CRM automations, track KPIs, identify growth opportunities, develop business cases, execute strategic initiatives, and communicate insights to leadership. The role also supports onboarding, training, change management, troubleshooting, and ad hoc analysis while operating independently in ambiguous situations.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Lead and grow a team of 3–7 Operations Associates owning parts of the supply chain. Manage vendor and customer communications, handle escalations, set and track metrics, plan headcount, solve logistical issues, and drive cost and margin improvements while working night shifts.

Supports the legal team with vendor setup, payment processing, budget and transaction records, stakeholder inquiries, workflow improvements, meeting coordination, departmental events, onboarding, and administrative support. The role requires strong organization, attention to detail, spreadsheet and database skills, independent ownership, and English/Mandarin bilingual communication.

Provide 24x7 application support for .NET, Angular, API, database, and backend-service incidents. Monitor application health, logs, and alerts; troubleshoot SQL Server, IIS, infrastructure, and network issues; perform basic remediation and deployment validation. Coordinate with development, database, and infrastructure teams during incidents, participate in major incident calls, maintain ITSM documentation, follow SLAs and escalation procedures, and create knowledge-base and SOP content.

Provide application support for .NET, Angular, API, database, and backend-service incidents. Monitor application health, analyze logs and alerts, troubleshoot SQL and infrastructure issues, perform basic remediation, validate deployments, and coordinate with development, database, and infrastructure teams. Manage incident documentation, SLA adherence, major incident updates, post-release monitoring, and knowledge-base documentation in a 24x7 shift-based environment.

Own revenue operations analytics, reporting, attribution, process design, pipeline management, and workflow automation for a designated revenue segment. Build dashboards, track KPIs, identify growth opportunities, develop business cases, execute initiatives, troubleshoot systems, and partner with leadership on performance and change management.

Provides first-level monitoring and production support for U.S. healthcare payer, provider, and PBM applications. Responsibilities include alert monitoring, incident logging, triage, prioritization, escalation, SLA tracking, operational reporting, dashboard preparation, shift handoffs, and coordination with L2 and L3 teams. The role requires adherence to HIPAA and PHI guidelines, flexible participation in rotating 24/7 shifts, and knowledge of healthcare workflows such as claims, eligibility, and payments.

Supports webstore operations for Croma’s omnichannel electronics retail business. The provided description focuses on the company, its online store, physical retail presence, products, and customer experience, but does not specify detailed responsibilities or qualifications.

Responsible for leading global technical operations teams, overseeing incident response, managing SLAs, and ensuring system stability for SEI's production technology ecosystem.

Provide live-chat customer support, troubleshoot wireless internet products and services, engage customers to resolve issues, deliver excellent CX through empathetic communication, and follow client processes and quality standards in a fast-paced, omni-channel environment.

Lead and manage a Functional Support Consultant team for SaaS products, driving team performance, SLAs, escalations, and operational excellence. Oversee ticket queues, prioritize issues, coach staff, collaborate cross-functionally, and advocate for customers to improve product and support outcomes.

The role involves making outbound calls to financial institutions, updating information in tools, processing transactions, and handling sensitive information with attention to detail. Candidates must have international voice support experience and be flexible for night shifts.

Lead and manage technical operations, client engagement, and technical sourcing for staffing solutions. Coordinate with clients and internal teams to source, train, and deploy technical talent, ensuring service delivery and operational efficiency across accounts.

Monitor and validate market data deliveries, batch processes, and feeds for SaaS clients. Troubleshoot data quality and technical issues, manage incidents, coordinate releases and production patches, and support API-related client queries. Develop standard operating procedures, automate manual checks using Python, engage vendors, and lead post-mortem and root-cause analysis activities. The role requires financial markets knowledge, especially derivatives and multiple asset classes, along with Excel, SQL, troubleshooting, and communication skills.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Coordinate and track client-impacting incidents, escalate and follow up for timely resolution, maintain documentation and dashboards, support root cause analysis, communicate with stakeholders, and drive process and operational improvements.

Provide inbound/outbound customer service and technical support via calls, email, chat or web. Resolve routine and complex customer issues, meet KPIs, document interactions, maintain product knowledge, escalate when needed, offer additional products/services, and possibly moderate sensitive user-generated content. Must multi-task, rotate shifts, and work independently or on a team.

Job posting contains company overview of Startek, its CX and digital transformation services, and a fraud disclaimer. No role-specific responsibilities, qualifications, salary, location, or travel requirements are provided.