Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour mission
Your mission is to lead the KYC Operations Function organization to Ensure its Compliance and Provide Instant Service with best-in-class Quality. And to do this in a scalable, cost-efficient manner, working in partnership with other Wise teams and functions, most prominently with Wise Product and Compliance.
What you’ll be doing
In this role, you will lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence. You are responsible for setting and executing strategic objectives, building high-performing teams, and ensuring they meet operational and quality targets. The role usually involves overseeing 150+ employees across multiple locations both Internally and Outsourced, ensuring achieving the organization's mission, and aligning operational strategies with business goals
You will need to ensure the top-notch delivery in your team’s Quality, Compliance, Speed and Cost of Operations. Some examples of your Success metrics might include but not be limited to:
For the Customers: Quality of KYC Function processes (false positive and negatives), Resolution of customer-facing cases, Response SLA, KYC-related appeals upheld
For Wise: False Positives, False Negatives, Customer Attrition during onboarding, Handling Time, Risk Indicators, Cost per Contact
For Wisers: Engagement Score, Attrition, Rewards
A few ways in which you’ll contribute to Wise’s success in this role
Setting the Strategy for KYC Operations Function
Lead the design of the vision and strategy for your team, aligned with the overall Servicing Strategy, in making the processes more compliant, faster, better and more scalable, with a clear customer focus
Building the best processes
Build and develop a robust and compliant customer onboarding program
Build the necessary support systems for the processes: Metrics, Targets, Governance
Utilize data and user research to optimize our on-boarding experience and transform how we currently fight financial crime and fulfill regulatory obligations
Drive improvement initiatives and manage an efficient process while providing continuous effective risk management and control
Manage and optimize 3rd party services and outsourced vendors across the KYC operating model
Work closely with our Risk and Compliance teams to align on risk appetites and capabilities to support the growth of the business
Nurturing a great team
Ensure that the right KYC Operations Function organization and the right leaders are in place
Build and develop a people strategy that allows execution upon the vision - cross functions and locations
Revamp the People management processes together with the People Operations team - skills, career paths, performance management
Oversight of team's budgets and high level reporting.
Set KPIs and developmental objectives across the current team of 150+ people (regional teams across across the globe)
Partnering with Product
Work closely with Product teams to ship and deliver best in market KYC products and experiences to our customers
This is not intended to be an exhaustive list. As the overall lead of this function, you are expected to take on, and hold accountability for, anything that is required in order to deliver on the mission and the performance of this function
Additional InformationFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Proven experience leading KYC/AML operations at scale (managing 100+ employees or equivalent across multiple locations)
- Deep knowledge of KYC/AML and regulatory compliance for payments and onboarding
- Experience designing and implementing customer onboarding programs, metrics, SLAs and governance
- Experience managing and optimizing outsourced vendors and 3rd-party services
- Strong people leadership experience: building teams, career frameworks, performance management and reducing attrition
- Experience partnering with Product, Risk and Compliance stakeholders to align on risk appetite and product changes
- Budget ownership and high-level financial oversight for the function
- Data-driven mindset with experience using data and user research to improve processes and customer experience
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
