Top Operations Manager Jobs in Hyderabad

Manages BPO customer service operations, supervising Team Leaders and cross-functional support teams while achieving service-level, quality, productivity, customer experience, and financial targets. Responsibilities include performance coaching, workforce planning, client communication, escalation management, reporting, process improvement, compliance, staffing coverage, and employee engagement. The role requires managing international client operations across voice, email, chat, social, or back-office channels and supporting transitions, ramp-ups, and operational excellence initiatives.

Leads large-scale, multi-site scanning and digitization operations across Tamil Nadu, managing 200+ employees, productivity, quality, billing, SLAs, customer relationships, compliance, and cost optimization. The role requires KPI governance, root cause analysis, corrective actions, revenue realization, OCR workflow knowledge, stakeholder management, and frequent travel across project locations.

Oversee strategic operations, process design, continuous improvement, compliance, KPI reporting, cross-functional collaboration, budget management, and high-performing team leadership. The role focuses on optimizing complex operational processes, ensuring regulatory and policy compliance, and driving efficiency, quality, cost-effectiveness, and overall operational excellence.

Supports APJ territory planning, Salesforce deployment, account routing, reporting, data hygiene, process documentation, and automation improvements. Partners with Field Sales, Sales Operations, Revenue Strategy, and Sales Systems while responding to routing questions and maintaining accurate account data. This early-career role requires Salesforce familiarity, spreadsheet skills, attention to detail, and clear asynchronous communication. Prior territory operations experience is not required.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads call center operations by planning staffing, monitoring performance and KPIs, developing teams, managing ramp-up goals, coordinating schedules, meeting service-level agreements, driving continuous improvement, and participating in partner meetings. Responsibilities also include budget oversight, operational reporting, incentive programs, and implementing organizational change.

Oversee daily operations, SOP compliance, productivity, customer satisfaction, reporting, audits, and regulatory adherence. Manage Team Leaders through coaching, mentoring, performance reviews, and issue resolution. Develop strategies to reduce employee shrinkage and attrition, analyze related trends, collaborate with HR on retention initiatives, and foster a positive work environment. The role requires rotational shifts and week offs.

Manage 4–5 team leads, oversee workflows and procedures, monitor performance metrics and budgets, prepare operational reports, identify process improvements, recruit and train staff, implement incentives, and maintain a positive work environment. The role requires strong team management, communication, presentation, and data interpretation skills, along with a graduate degree in MBA or PGDM.

Manage 4–5 team leads, execute workflows and procedures, oversee recruitment and training, monitor performance metrics, control operating costs and resources, prepare reports, identify process improvements, and maintain a motivated, positive work environment.

Manages sales operations across pipeline management, forecasting, quota setting, compensation tracking, CRM administration, analytics, reporting, and process improvement. Partners with sales and revenue leadership to define KPIs, improve efficiency, and support go-to-market execution. Leads a small team of sales operations analysts and coordinators, providing coaching, performance management, and career development while ensuring alignment with revenue objectives.

Leads multi-site regional operations across records and information management service lines. Responsibilities include facility performance, workforce leadership, operational integration, systems compliance, OHSE and risk management, customer audits, vendor contracts, budgeting, resource optimization, and continuous improvement. The role also supports acquisition due diligence and integrates newly acquired business units into regional operations.

Leads end-to-end operations for large-scale scanning and digitization projects, overseeing throughput, quality, workflow optimization, SLAs, financial performance, and customer satisfaction. Owns a $20M+ P&L portfolio, manages more than 400 employees, directs governance and escalations with public-sector customers, and drives revenue growth. Requires expertise in document scanning, indexing, enterprise content systems, OCR, quality management, and RCA/CAPA methodologies.

Leads day-to-day Network Operations Center performance, supervising NOC analysts, managing alert response, enforcing runbooks, supporting critical incidents, and maintaining operational documentation. Tracks metrics such as MTTA, MTTR, alert volume, and SLA performance; partners with engineering and platform teams to reduce alert noise and improve monitoring. Coaches staff, coordinates 24x7 coverage, supports ITSM and problem management, and reports operational risks and improvement opportunities to leadership.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

The posting provides extensive information about Quess Corp and its business services divisions but does not specify job-specific responsibilities for the Assistant Manager, Operations, Women First role. The position appears to involve supporting operational activities within the organization.

Support customers through live chat by engaging in meaningful interactions and troubleshooting issues with wireless internet products and services. The role requires positive, energetic customer engagement and a commitment to creating strong customer experiences. Responsibilities focus on resolving customer concerns, providing assistance, and supporting client customer-service objectives.

Leads India IT operations as the senior technical escalation point, personally handling systems administration, infrastructure, endpoint, identity, network, security, incident response, and end-user support. Manages and mentors IT staff, coordinates local hiring and performance management, aligns operations with global IT strategy, improves automation and self-service, and communicates risks and incidents to global leadership.

Owns the enterprise Configuration Management operating model and CMDB governance, ensuring data accuracy, completeness, lifecycle control, and operational reliability. Designs processes, standards, ownership models, dashboards, and governance cadences; coordinates remediation with technology and service teams; supports Incident, Problem, and Change Management; partners with Ivanti administrators; and maintains audit readiness. This senior individual contributor role may later manage Configuration Analysts.

Leads Revenue Enablement, Revenue Operations, and Demo Engineering teams supporting global Solution Engineering. Oversees Salesforce and GTM technology administration, standard and custom demo capabilities, process optimization, enablement strategy, performance metrics, and team development. Partners cross-functionally with global leaders to scale systems, operations, and services while building a high-performing culture and maintaining deep knowledge of the Highspot platform.

Owns company-wide and GCC delivery operations across processes, automation, AI enablement, reporting, client reviews, staffing coordination, vendors, workplace systems, and offshore team performance. The role redesigns inefficient workflows, implements automation, maintains scalable operating models, coordinates cross-functional teams, supports new GCC launches, manages operational reporting, and directs an operations support resource.

Responsible for leading global technical operations teams, overseeing incident response, managing SLAs, and ensuring system stability for SEI's production technology ecosystem.

Manage end-to-end operations for a RA product, including disbursement, compliance control, issue resolution, and process automation improvements.

The Go-To-Market Operations Manager will build and manage GTM operations, enhancing pipeline efficiency and automating workflows to improve sales performance.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead and manage a Functional Support Consultant team for SaaS products, driving team performance, SLAs, escalations, and operational excellence. Oversee ticket queues, prioritize issues, coach staff, collaborate cross-functionally, and advocate for customers to improve product and support outcomes.