Top Operations Manager Jobs in Hyderabad

Owns customer operations systems, data hygiene, forecasting, reporting, automation, and analytics across Customer Success, Professional Services, Growth, and Account Development. Administers ChurnZero and Rocketlane, optimizes account assignments and digital touch programs, develops churn and expansion insights, models commissions and forecasts, and builds executive dashboards. Partners cross-functionally to improve post-sale revenue processes and implement AI-driven workflow automation.

Lead and grow a team of 3–7 Operations Associates owning parts of the supply chain. Manage vendor and customer communications, handle escalations, set and track metrics, plan headcount, solve logistical issues, and drive cost and margin improvements while working night shifts.

Leads day-to-day Network Operations Center performance, supervising NOC analysts, managing alert response, enforcing runbooks, supporting critical incidents, and maintaining operational documentation. Tracks metrics such as MTTA, MTTR, alert volume, and SLA performance; partners with engineering and platform teams to reduce alert noise and improve monitoring. Coaches staff, coordinates 24x7 coverage, supports ITSM and problem management, and reports operational risks and improvement opportunities to leadership.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Leads India IT operations as the senior technical escalation point, personally handling systems administration, infrastructure, endpoint, identity, network, security, incident response, and end-user support. Manages and mentors IT staff, coordinates local hiring and performance management, aligns operations with global IT strategy, improves automation and self-service, and communicates risks and incidents to global leadership.

Owns the enterprise Configuration Management operating model and CMDB governance, ensuring data accuracy, completeness, lifecycle control, and operational reliability. Designs processes, standards, ownership models, dashboards, and governance cadences; coordinates remediation with technology and service teams; supports Incident, Problem, and Change Management; partners with Ivanti administrators; and maintains audit readiness. This senior individual contributor role may later manage Configuration Analysts.

Leads Revenue Enablement, Revenue Operations, and Demo Engineering teams supporting global Solution Engineering. Oversees Salesforce and GTM technology administration, standard and custom demo capabilities, process optimization, enablement strategy, performance metrics, and team development. Partners cross-functionally with global leaders to scale systems, operations, and services while building a high-performing culture and maintaining deep knowledge of the Highspot platform.

Owns company-wide and GCC delivery operations across processes, automation, AI enablement, reporting, client reviews, staffing coordination, vendors, workplace systems, and offshore team performance. The role redesigns inefficient workflows, implements automation, maintains scalable operating models, coordinates cross-functional teams, supports new GCC launches, manages operational reporting, and directs an operations support resource.

Responsible for leading global technical operations teams, overseeing incident response, managing SLAs, and ensuring system stability for SEI's production technology ecosystem.

Manage end-to-end operations for a RA product, including disbursement, compliance control, issue resolution, and process automation improvements.

Manage business operations supporting Service Delivery Organizations by analyzing performance metrics, developing reporting systems, preparing presentations, coordinating meetings, and driving process improvements. The role collaborates with cross-functional and internal and external stakeholders, ensures policy compliance, identifies operational inefficiencies, and applies industry best practices to improve productivity and service delivery.

The Go-To-Market Operations Manager will build and manage GTM operations, enhancing pipeline efficiency and automating workflows to improve sales performance.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead and manage a Functional Support Consultant team for SaaS products, driving team performance, SLAs, escalations, and operational excellence. Oversee ticket queues, prioritize issues, coach staff, collaborate cross-functionally, and advocate for customers to improve product and support outcomes.

The role involves managing end-to-end operations including warehousing, logistics, inventory management, and SAP transactions while optimizing costs and improving processes across multiple locations in India.

Lead and manage technical operations, client engagement, and technical sourcing for staffing solutions. Coordinate with clients and internal teams to source, train, and deploy technical talent, ensuring service delivery and operational efficiency across accounts.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Lead and manage a customer support operations team delivering omnichannel customer experiences. Oversee live chat support and troubleshooting for wireless internet products, drive CX insights, ensure high-quality engagement, and support digital transformation initiatives using AI-enabled tools and orchestration.

Provide customer support and resolve customer queries via inbound calls. Empathize with customers, research and troubleshoot issues, identify solutions, and deliver high CSAT. Must be able to work US shifts in a 24x7 environment.