Top Operations Jobs in Hyderabad

Supports complex operational and customer support initiatives, resolves escalated issues, interprets policies and procedures, provides subject matter expertise, assists staff and managers, and recommends process improvements while meeting compliance and risk requirements.

Leads daily operations support by supervising and mentoring team members, resolving complex escalated issues, providing training and technical guidance, prioritizing work, improving processes, coordinating procedural changes, and advising on transaction documentation, policies, and compliance requirements.

Lead fraud and claims operations by handling complex, high-risk, high-dollar account activity, researching transactions across channels and products, mentoring team members, prioritizing daily work, improving processes and tools, and coordinating cross-functional resolution of control deficiencies.

Supports securities operations across account onboarding, cash payments, funding, custody, settlement, structured loans, and general ledger reconciliation. Reviews transactions, resolves operational issues, monitors daily production, evaluates risks and controls, recommends process improvements, and coordinates implementation of operational initiatives while ensuring compliance and minimizing trade settlement disruptions.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim information, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions. The role balances customer service with investigative research while following risk, compliance, and operational procedures.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim details, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions while following risk and compliance procedures.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim information, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions while following risk, compliance, and operational procedures.

Supports complex institutional investment trade operations, including transaction processing, research, reconciliation, document review, audit support, compliance, and corporate governance. Identifies process improvement and re-engineering opportunities, participates in projects, resolves issues with internal and external partners, and provides training or work direction to less experienced staff. Requires independent judgment and knowledge of operational policies, procedures, systems, and risk requirements.

Process global customer payments accurately and efficiently, meet SLA and KPI targets, identify and escalate complex payment issues, follow operational procedures, communicate with stakeholders, and support continuous process improvement. The role requires flexibility to work occasional weekends and holidays to support customers worldwide.

Processes loan and structured finance transactions, settlements, cash flows, reconciliations, exception items, and client reporting in WSO Admin. Reviews documentation and agent bank communications, maintains accurate portfolio data, investigates discrepancies, coordinates with clients and internal teams, and supports process improvements. The role requires financial operations knowledge, strong analytical and communication skills, accuracy, and the ability to manage multiple priorities in a controlled, deadline-driven environment.

Supports end-to-end Life and Annuity operations, including death claims, benefit payments, annuitization, payouts, policy servicing, surrenders, withdrawals, and pension processing. Responsibilities vary by level from transaction processing and issue resolution to team leadership, SLA and quality management, compliance, audit readiness, training, reporting, stakeholder engagement, and process improvement.

Monitor Microsoft Teams Rooms and audiovisual infrastructure in a 24x7 remote operations environment. Investigate alerts and incidents, perform structured fault isolation, execute approved remote remediation, validate recovery, document incidents in ITSM systems, manage SLAs and escalations, and communicate with resolver teams. Identify recurring issues, maintain operational ownership through resolution or transfer, and provide feedback on runbooks and knowledge articles.

Leads the global Financing and Portfolio Solutions operations organization of approximately 250 professionals. Oversees post-trade support, operational governance, risk controls, vendor relationships, regulatory programs, data governance, model risk, and transformation initiatives. Partners with technology, business, risk, finance, legal, compliance, and corporate teams to modernize platforms, improve resiliency, optimize costs, and deliver scalable financing and portfolio solutions operations. Builds global leadership talent and represents Markets on enterprise steering committees.

Owns customer operations systems, data hygiene, forecasting, reporting, automation, and analytics across Customer Success, Professional Services, Growth, and Account Development. Administers ChurnZero and Rocketlane, optimizes account assignments and digital touch programs, develops churn and expansion insights, models commissions and forecasts, and builds executive dashboards. Partners cross-functionally to improve post-sale revenue processes and implement AI-driven workflow automation.

Leads Revenue Enablement, Revenue Operations, and Demo Engineering teams supporting global Solution Engineering. Oversees Salesforce and GTM technology administration, standard and custom demo capabilities, process optimization, enablement strategy, performance metrics, and team development. Partners cross-functionally with global leaders to scale systems, operations, and services while building a high-performing culture and maintaining deep knowledge of the Highspot platform.

Owns company-wide and GCC delivery operations across processes, automation, AI enablement, reporting, client reviews, staffing coordination, vendors, workplace systems, and offshore team performance. The role redesigns inefficient workflows, implements automation, maintains scalable operating models, coordinates cross-functional teams, supports new GCC launches, manages operational reporting, and directs an operations support resource.

Lead and grow a team of 3–7 Operations Associates owning parts of the supply chain. Manage vendor and customer communications, handle escalations, set and track metrics, plan headcount, solve logistical issues, and drive cost and margin improvements while working night shifts.

Leads Hyderabad-based Private Markets Operations across performance, research, operations, marketing, and underwriting teams. Responsibilities include setting strategic direction, managing teams and talent, improving operational efficiency, overseeing private market transactions and reporting, monitoring KPIs and SLAs, mitigating operational risks, and leading automation, transformation, and change-management initiatives. The role also requires extensive stakeholder engagement across global regions and alignment with organizational objectives.

Lead and build a Deactivations KYC Operations team focused on enhanced due diligence and risk assessment. Manage people and performance, design processes and QA frameworks, handle complex escalations, collaborate with stakeholders, and drive continuous improvement and training to ensure regulatory compliance and mitigate financial crime risk.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production support environment. Performs incident triage, escalation, troubleshooting, anomaly research, remediation, root-cause analysis, and environment stability verification. Documents processes, manages incident requests, coordinates troubleshooting calls, and collaborates with support teams. The role also requires reporting, shift handoffs, mentoring, and working with healthcare workflows including claims, eligibility, and payments.

Monitors applications and production processes, investigates anomalies, coordinates troubleshooting and incident resolution, documents procedures, recommends remediation, verifies environment stability, and supports root-cause analysis. The role requires healthcare workflow knowledge across claims, eligibility, and payments, familiarity with monitoring and ticketing tools, strong communication, and willingness to work rotating 24/7/365 shifts, including holidays. It also mentors team members and serves as a subject matter expert on processes and systems.

Monitors applications and production processes, investigates anomalies, supports incident management, and coordinates troubleshooting and remediation. Documents procedures, researches root causes, verifies environment stability, and recommends long-term fixes. The role requires healthcare workflow knowledge, including claims, eligibility, and payments, plus experience with monitoring and ticketing tools. It operates in a rotating 24/7/365 shift environment with holiday coverage and includes mentoring and training team members.

Leads day-to-day Network Operations Center performance, supervising NOC analysts, managing alert response, enforcing runbooks, supporting critical incidents, and maintaining operational documentation. Tracks metrics such as MTTA, MTTR, alert volume, and SLA performance; partners with engineering and platform teams to reduce alert noise and improve monitoring. Coaches staff, coordinates 24x7 coverage, supports ITSM and problem management, and reports operational risks and improvement opportunities to leadership.

Act as the primary interface between Workforce Management and Operations to ensure WFM disciplines are adopted in operational decisions, coach intraday and scheduling specialists, translate WFM insights into actionable trade-offs, and shift Operations toward planned, data-driven execution while protecting service, cost, and scalability.

The role involves overseeing Salesforce architecture, defining integration architecture, designing automation, resolving complex system issues, and establishing data governance standards. The position requires strategic planning aligned with growth targets and mentoring other system administrators.