Top Operations Jobs in Hyderabad

Supports securities operations across client onboarding, account maintenance, settlements, cash activities, custodial operations, reconciliations, and customer service. Reviews documentation and transactions, monitors daily activities, identifies routine risks, resolves low-complexity issues, and escalates matters when needed. Collaborates with internal and external stakeholders, follows established controls, and contributes to process improvements and procedure implementations. The role requires hybrid work and availability for designated evening or overnight IST shifts.

Reviews customer transactions and account activity to detect fraud, policy violations, and resolve debit card disputes or merchant claims. Investigates complex claims across transaction channels and products, researches monetary and non-monetary transactions, mitigates losses, and escalates issues when needed. The role requires basic banking and card knowledge, analytical and communication skills, and flexibility for night-shift work.

Process customer payments accurately and consistently, meet team SLAs and KPIs, identify and escalate complex payment issues, communicate with stakeholders, follow operational procedures, and monitor critical updates supporting global fund transfers 24/7.

Manages a securities operations team, overseeing transactional quality, compliance, delivery, escalations, resource allocation, and talent development. The role drives process improvement, automation, risk control development, reporting, and operational efficiency while partnering with cross-functional teams and senior stakeholders. It requires leadership of 15–20 employees, support for global operations, collaboration with US-based stakeholders, and strong analytical, communication, and stakeholder-management skills.

Manage India payment operations by executing recurring processes, meeting SLAs and KPIs, resolving escalations, managing operational risks, and driving continuous improvement. Partner with cross-functional teams to operationalize product features, improve scalability, identify automation opportunities, and support process excellence. The role also includes crisis management, stakeholder communication, mentoring specialists, and coordinating risk mitigation initiatives.

Leads the development and global scaling of Ensono’s revenue operations function, including India-based team leadership, sales cadence, forecasting, pipeline management, territory and quota design, compensation processes, reporting, and revenue technology optimization. Partners with executive and cross-functional leaders to build scalable infrastructure, improve data governance, drive transformation initiatives, and support growth through operational rigor, analytics, and standardized processes.

Provide frontline desktop and IT operations support for Mac and PC users: respond to tickets, troubleshoot hardware/software/network issues, manage assets and onboarding/offboarding, escalate to systems administrators, maintain documentation, and support a remote distributed workforce while aligning with ISMS practices.

Supports end-to-end Life and Annuity operations, including death claims, benefit payments, annuitization, payouts, policy servicing, surrenders, withdrawals, and pension processing. Responsibilities vary by level from transaction processing and issue resolution to team leadership, SLA and quality management, compliance, audit readiness, training, reporting, stakeholder engagement, and process improvement.

Oversees end-to-end payroll service delivery for assigned clients, coordinating internal teams, vendors, and stakeholders. Manages operational health, SLAs, governance, escalations, service recovery, audits, compliance, change requests, projects, resource planning, financial performance, continuous improvement, and business continuity. Serves as a client-facing operational escalation point and leads payroll colleagues through coaching, performance management, capacity planning, and change initiatives.

Supervise portfolio data operations automation initiatives from ideation through deployment. Build and maintain workflows using RPA, Python, VBA, SQL, and low-code tools; support trade operations, reconciliation, reference data, and accruals. Translate business requirements into scalable solutions, troubleshoot automations, maintain documentation and governance, and present roadmaps and performance metrics to stakeholders. Collaborate with operations and technology teams to improve efficiency, standardization, data quality, and risk mitigation.

Monitor Microsoft Teams Rooms and audiovisual infrastructure in a 24x7 remote operations environment. Investigate alerts and incidents, perform structured fault isolation, execute approved remote remediation, validate recovery, document incidents in ITSM systems, manage SLAs and escalations, and communicate with resolver teams. Identify recurring issues, maintain operational ownership through resolution or transfer, and provide feedback on runbooks and knowledge articles.

Oversee daily operations, SOP compliance, productivity, customer satisfaction, reporting, audits, and regulatory adherence. Manage Team Leaders through coaching, mentoring, performance reviews, and issue resolution. Develop strategies to reduce employee shrinkage and attrition, analyze related trends, collaborate with HR on retention initiatives, and foster a positive work environment. The role requires rotational shifts and week offs.

Leads call center operations by planning staffing, monitoring performance and KPIs, developing teams, managing ramp-up goals, coordinating schedules, meeting service-level agreements, driving continuous improvement, and participating in partner meetings. Responsibilities also include budget oversight, operational reporting, incentive programs, and implementing organizational change.

Analyzes BPO agent performance metrics, staffing levels, and production data across global regions. Identifies trends, prepares stakeholder presentations, supports forecasting and coaching initiatives, and collaborates with operations managers on data-driven improvements. The role also supports product launches, UAT testing, communications planning, and extraction of data from CRM, dialer, and reporting systems.

Supports IT operations through incident triage, application and infrastructure monitoring, basic troubleshooting, SQL validation, log review, service checks, deployment verification, and incident documentation. Coordinates with development, database, and infrastructure teams, follows escalation and SLA procedures, participates in major incident calls, and contributes to knowledge base and SOP updates.

Monitor IT infrastructure and workload automation environments in a 24x7x365 operation. Investigate and resolve basic events and incidents, execute batch cancellations and standard changes, escalate issues, document actions, coordinate stakeholders, maintain batch planning records, and prepare daily operational reports. The role requires adherence to procedures and knowledge bases, shift handovers, quality standards, and ongoing technical development.

Leads the global Financing and Portfolio Solutions operations organization of approximately 250 professionals. Oversees post-trade support, operational governance, risk controls, vendor relationships, regulatory programs, data governance, model risk, and transformation initiatives. Partners with technology, business, risk, finance, legal, compliance, and corporate teams to modernize platforms, improve resiliency, optimize costs, and deliver scalable financing and portfolio solutions operations. Builds global leadership talent and represents Markets on enterprise steering committees.

Supervises call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial expectations are met. Leads team meetings, handles escalated customer calls, communicates policies and expectations, supports employee development and appraisals, and manages employment-status decisions in accordance with organizational policies and legal requirements.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Provides operational support for the Project Management business by managing project billing, invoicing, financial tracking, credit control, tender proposals, project documentation, correspondence, and administration. The role coordinates with project managers and clients to ensure accurate, timely payments and organized project delivery. It requires strong organization, numeracy, attention to detail, bilingual English and Vietnamese communication, and proficiency with Microsoft Office.

Join the Payroll team in a role focused on sales and business operations. The description provides limited detail about specific responsibilities or required qualifications.

Manage global renewals operations by developing processes, analyzing churn and revenue opportunities, supporting territory and target planning, preparing executive forecasts, and improving sales pipeline governance. Partner cross-functionally with Customer Success Operations and Finance Operations, optimize renewal workflows, implement process changes, and contribute to AI-enabled analytics that improve predictable revenue growth.

Manages BPO customer service operations, supervising Team Leaders and cross-functional support teams while achieving service-level, quality, productivity, customer experience, and financial targets. Responsibilities include performance coaching, workforce planning, client communication, escalation management, reporting, process improvement, compliance, staffing coverage, and employee engagement. The role requires managing international client operations across voice, email, chat, social, or back-office channels and supporting transitions, ramp-ups, and operational excellence initiatives.

Supervise fraud operations teams across back-office and voice workflows. Manage SLAs, inventory, telephony metrics, quality, compliance, fraud risk, dispute and recovery processes, escalations, root-cause analysis, client reporting, coaching, and succession planning. Ensure accurate, timely processing and effective customer handling while mitigating financial losses and maintaining regulatory and card-network compliance.

Supports Alliances and Partner Managers by owning partner operations, processes, forecasting, compliance, performance reporting, and data systems. Manages AWS Marketplace listings, private offers, co-sell referrals, partner pipeline, Salesforce Partner Portal data, and marketplace reporting. Partners cross-functionally with Sales, Finance, Marketing, and Professional Services to improve channel efficiency, documentation, and scalability.