Top Operations Jobs in Hyderabad

Perform customer onboarding and ongoing CDD/EDD reviews, transaction monitoring and periodic reviews, document and record keeping, risk assessment and escalation, file SARs when needed, ensure regulatory compliance, communicate with customers, support process improvements and mentor junior team members, and meet KPI targets while working shifts.

This position involves assisting with daily operations and administrative tasks to ensure smooth workflows within the organization.

Handle fraud and claims cases by authenticating customers, investigating multiple claim types using internal systems, de‑escalating sensitive situations, proposing experience and risk‑mitigation improvements, and escalating issues to supervisors as needed.

Lead systems operations and incident response for banking infrastructure. Monitor enterprise tools, run Major Incident bridges, reduce MTTR, collaborate with vendors and global teams, drive process improvements, manage team capacity, and ensure system availability across network, storage, OS, DB, mainframes and applications in a 24/7 command center.

Lead enterprise systems operations and major-incident management: monitor command center tools, drive incident bridges, reduce MTTR, mentor teams, advise senior leadership, and implement long-term operational improvements across infrastructure and applications.

Gather and document customer claim information, research account activity, update claim status, handle incoming calls in a call center, escalate complex issues, and identify improvements to the customer experience while following risk and compliance policies.

The role involves overseeing Salesforce architecture, defining integration architecture, designing automation, resolving complex system issues, and establishing data governance standards. The position requires strategic planning aligned with growth targets and mentoring other system administrators.

Lead and scale KYC operations across APAC, setting strategy, governance, and metrics. Manage 150+ in-house and outsourced staff to drive compliance, quality, speed and cost-efficiency, partner with Product and Risk/Compliance, optimize onboarding, manage vendors, and implement data-driven improvements to reduce false positives/negatives and improve customer experience.

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

The Platform Operations Engineer supports applications in an enterprise environment, resolves technical issues, performs upgrades, and mentors team members.

Lead and develop a Compliance Operations team in Hyderabad responsible for high-risk customer due diligence across APAC. Oversee operational performance, quality frameworks, policy adherence, escalation handling, stakeholder communication, and process improvements to mitigate financial crime risk and meet regulatory obligations.

Support implementation and daily validation of business applications and infrastructure; monitor and remediate scheduled batch jobs and incidents; assess impact of changes and new tools; audit critical system deliveries; collaborate with stakeholders and engineering teams to reduce outages and present remediation recommendations.

Conduct enhanced due diligence (EDD) and high-risk customer assessments, analyse transaction behaviour, draft SAR narratives, support audits and regulatory queries, mentor KYC analysts, lead process improvements, and ensure KYC records meet AML/CFT standards across multiple jurisdictions.

Lead and build a Deactivations KYC Operations team focused on enhanced due diligence and risk assessment. Manage people and performance, design processes and QA frameworks, handle complex escalations, collaborate with stakeholders, and drive continuous improvement and training to ensure regulatory compliance and mitigate financial crime risk.

The FinCrime Operations Team Lead manages a team of analysts to mitigate financial crime risks, ensuring operational efficiency and compliance. Responsibilities include team leadership, operational management, and performance oversight while fostering a collaborative and proactive work environment.

Lead a team of KYC Analysts to perform customer due diligence, manage performance and quality, drive process improvements, handle escalations, coach staff, maintain regulatory compliance, and deliver operational insights.

Lead the AML Investigations team by managing operations, developing effective processes, and ensuring compliance while improving team performance and customer experience.

Lead a team of KYC Analysts to perform customer due diligence, manage escalations, ensure regulatory compliance, drive process and quality improvements, coach staff, and meet performance KPIs while collaborating with stakeholders.

Lead end-to-end configuration and release of complex, multi-component content. Map data variables, build scalable configurations, run validation and test plans, detect and resolve data/configuration issues, maintain SOPs, and drive continuous improvement across cross-functional teams.

Provide operational support for client service and account management: analyze and resolve routine eligibility issues, manage work queue, participate in process improvements, support year-end readiness, and maintain performance metrics to ensure client satisfaction.

The Sales Operations Analyst ensures tax accuracy and sales order integrity, validating sales orders and leveraging ERP systems to support global sales activity while collaborating across departments.

Operate and monitor mainframe batch and console systems: troubleshoot JCL abends, manage datasets (VSAM/GDG), coordinate batch restarts and IPLs, support Connect:Direct transfers, handle ITSM tickets, perform PDX deployments, and ensure production/QA/Test availability and recovery within SLAs.

Operate and monitor mainframe batch and console environments: troubleshoot JCL abends, manage datasets (VSAM/GDG), coordinate batch/job scheduling (OPC/TWS), handle file transfers (NDM/Connect:Direct), perform IPL and recovery activities, manage ITSM tickets, and support deployments and production escalations per SLAs.

The Operations Manager will manage team operations, enhance revenue cycle efficiency, and communicate effectively with stakeholders while ensuring team performance and engagement.

The Operations Analyst III drives digital service operations, integrating AI and analytics to optimize customer experiences and performance metrics across digital channels, while collaborating with cross-functional teams for effective delivery and improvement.