Top Operations Jobs in Hyderabad

Handle incoming calls to capture claim details, research account activity, update claim status, escalate complex issues, and improve customer experience while following risk, regulatory, and VISA rules.

Supports complex business, operational, and customer support initiatives; resolves escalated issues; interprets policies and procedures; provides staff guidance and subject matter expertise; identifies process improvements; collaborates with colleagues and managers; handles internal customer requests; and follows risk, compliance, and operational requirements using independent judgment.

The Platform Operations Engineer supports applications in an enterprise environment, resolves technical issues, performs upgrades, and mentors team members.

Provides technical support for applications, systems, databases, and related services. Reviews technical issues and data queries, creates standard databases, identifies technology process gaps, recommends IT improvements, updates documentation and procedures, delivers technical training, and communicates system information to managers and stakeholders while following compliance and risk-management requirements.

Lead and support Oracle Essbase-based finance systems (L2/L3): ensure availability, troubleshoot calc scripts, data loads and performance; manage Autosys batches, Oracle/SQL backend, Unix/Windows platforms; automate tasks with Python/Shell; handle incidents via ServiceNow/Remedy and perform RCAs; support cloud integrations and monitoring (Prometheus/Grafana).

Support customers with fraud and claims inquiries in a call center environment. Capture claim details, research complex account activity, resolve issues, identify customer experience improvements, and escalate discrepancies or questions. The role requires accurate data entry, regulatory and Visa rule application, strong communication, analytical problem-solving, multitasking, and collaboration with internal teams.

This position involves assisting with daily operations and administrative tasks to ensure smooth workflows within the organization.

Lead and build a Deactivations KYC Operations team focused on enhanced due diligence and risk assessment. Manage people and performance, design processes and QA frameworks, handle complex escalations, collaborate with stakeholders, and drive continuous improvement and training to ensure regulatory compliance and mitigate financial crime risk.

The FinCrime Operations Team Lead manages a team of analysts to mitigate financial crime risks, ensuring operational efficiency and compliance. Responsibilities include team leadership, operational management, and performance oversight while fostering a collaborative and proactive work environment.

Handle fraud and claims cases by authenticating customers, researching and decisioning claims using multiple systems, de-escalating sensitive situations, and collaborating with team and supervisors to improve processes and mitigate risk.

Lead a team of KYC Analysts to perform customer due diligence, manage performance and quality, drive process improvements, handle escalations, coach staff, maintain regulatory compliance, and deliver operational insights.

Lead the AML Investigations team by managing operations, developing effective processes, and ensuring compliance while improving team performance and customer experience.

Act as the primary interface between Workforce Management and Operations to ensure WFM disciplines are adopted in operational decisions, coach intraday and scheduling specialists, translate WFM insights into actionable trade-offs, and shift Operations toward planned, data-driven execution while protecting service, cost, and scalability.

The role involves overseeing Salesforce architecture, defining integration architecture, designing automation, resolving complex system issues, and establishing data governance standards. The position requires strategic planning aligned with growth targets and mentoring other system administrators.

Lead and scale KYC operations across APAC, owning strategy, quality, compliance, cost and speed. Manage 150+ staff and outsourced partners, build onboarding programs, KPIs, governance and vendor management, partner with Product and Compliance, and drive people strategy, budget oversight and process improvements to meet regulatory and business goals.

Provide frontline desktop and IT operations support for Mac and PC users: respond to tickets, troubleshoot hardware/software/network issues, manage assets and onboarding/offboarding, escalate to systems administrators, maintain documentation, and support a remote distributed workforce while aligning with ISMS practices.

Drive operational efficiency for partner account management by identifying workflow bottlenecks, implementing automations (including GenAI), managing technical projects, establishing SOPs and metrics, and leading change across cross-functional teams to scale partner content launches and account operations.

Provides 24x7 network operations, end-user computing, service desk, and Microsoft Azure support. Responsibilities include monitoring infrastructure, troubleshooting hardware, software, mobile, network, and cloud issues, performing maintenance and updates, documenting configurations, implementing services, and meeting incident and service-level targets. Coordinates major incident, problem, and change management using ITIL processes while maintaining security, compliance, and operational documentation.

Operate and support mainframe batch and console environments in a 24x7 production setting. Responsibilities include troubleshooting JCL abends, managing datasets, scheduling jobs, monitoring NDM transfers, coordinating restarts and recoveries, supporting PDX deployments and IPL activities, resolving incidents, and maintaining production, QA, and test availability. The role also involves customer escalations, ticket management, stakeholder coordination, and adherence to service-level timelines.

Supports end-to-end Life and Annuity operations, including death claims, benefit payments, annuitization, payouts, policy servicing, surrenders, withdrawals, and pension processing. Responsibilities vary by level from transaction processing and issue resolution to team leadership, SLA and quality management, compliance, audit readiness, training, reporting, stakeholder engagement, and process improvement.

Operate and sustain ServiceNow CMDB health, quality, and reliability. Monitor CMDB metrics, perform audits, remediation, cleanup, reconciliation, and deduplication. Provide L2/L3 support for CMDB incidents and problems, troubleshoot Discovery, Service Mapping, MID Servers, and integrations, and maintain CI relationships and lifecycle data. Produce operational reports and KPIs, validate change impacts, collaborate with technical teams, and enforce CMDB governance and ITIL Configuration Management practices.

Responsible for leading global technical operations teams, overseeing incident response, managing SLAs, and ensuring system stability for SEI's production technology ecosystem.

The Payments Operations Analyst will coordinate between product teams and merchants, ensuring seamless payment gateway integrations and onboarding processes, while managing blockers and maintaining operational documentation.

Provide L2/L3 production support for SQL Server-based healthcare and payments applications: troubleshoot incidents, optimize queries, perform RCA, support ETL/batch jobs, manage on-call rotations, collaborate with DevOps/DB/app teams, and maintain runbooks and operational processes.

Provide live-chat customer support, troubleshoot wireless internet products and services, engage customers to resolve issues, deliver excellent CX through empathetic communication, and follow client processes and quality standards in a fast-paced, omni-channel environment.