The Global Technical Operations Manager is a senior leadership role responsible for ensuring the stability, availability, and performance of SEI’s global production technology ecosystem. This position oversees 24x7x365 operational coverage across multiple teams, ensuring seamless execution of production processes, rapid response to incidents, structured problem resolution, and adherence to client and internal SLAs.
What you will do:
Operational Leadership
- Lead global technical operations teams providing 7x24x365 support.
- Ensure system availability, stability, and resilience across production environments.
Incident & Problem Management
- Oversee major incident response and root cause analysis.
- Lead structured problem management practices.
SLA, Quality & Reporting
- Own SLA compliance for critical production processes.
- Produce SLA reports and operational dashboards.
Tools, Automation & Governance
- Leverage ServiceNow, PagerDuty, job schedulers, and monitoring platforms.
- Champion automation and standardization.
Business & Stakeholder Engagement
- Communicate technical issues in business terms.
- Partner across engineering, development, product, and service delivery.
- Team Leadership
- Build, mentor, and lead a high‑performing global operations team.
What we need from you:
• Minimum 10 years in production technology operations in financial services.
• Expertise in distributed middleware, Oracle database, batch scheduling, monitoring.
• Experience with ServiceNow and PagerDuty.
• Strong incident/problem management capability.
• Ability to articulate technical concepts to business stakeholders.
What we would like from you:
• Experience supporting large‑scale distributed applications.
• Understanding of audit and compliance processes.
• Ability to prioritize workload and multi-task between projects
• Strong analytical and problem-solving skills
• Experience working in and contributing to a team-oriented and collaborative environment
SEI’s competitive advantage
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.
Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.
We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves. Come build your brave future at SEI.
SEI is an Equal Opportunity Employer and so much more…
After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.
AI Acceptable Use in the application and interview process:
SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.
Skills Required
- Minimum 10 years in production technology operations in financial services.
- Expertise in distributed middleware and Oracle database.
- Experience with ServiceNow and PagerDuty.
- Strong incident/problem management capability.
- Ability to articulate technical concepts to business stakeholders.
SEI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SEI and has not been reviewed or approved by SEI.
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Healthcare Strength — Comprehensive medical coverage, FSAs, disability and life insurance, and wellness incentives are part of the package. Recognition for workplace mental health and on‑site wellness options further bolster perceived healthcare depth.
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Leave & Time Off Breadth — PTO is characterized as generous, with indications of ample time away and flexibility. Specific accruals and usage vary by team, so confirming details in offers is encouraged.
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Retirement Support — A 401(k) plan, an employee stock purchase plan, and an employee investment program are available, with plan features including early eligibility and automatic enrollment. Recent plan terms have included a safe‑harbor employer match with immediate vesting.
SEI Insights
What We Do
SEI® (NASDAQ:SEIC) delivers technology and investment solutions that connect the financial services industry. With capabilities across investment processing, operations, and asset management, SEI works with corporations, financial institutions and professionals, and ultra-high-net-worth families to solve problems, manage change and help protect assets—for growth today and in the future. As of June 30, 2021, SEI manages, advises or administers approximately $1.3 trillion in assets. For more information, visit seic.com.
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