Top Technical Support Jobs in Hyderabad

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provides L2/L3 production support for enterprise identity, API management, event-driven integrations, and portal platforms. Troubleshoots SSO, OAuth/OIDC, tokens, RBAC, API gateways, Kafka, browser applications, connectivity, and infrastructure issues. Handles incidents and access requests, performs diagnostics and validation, coordinates escalations, supports releases and on-call operations, and develops runbooks, knowledge articles, automation, and root-cause analyses.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.