Top Operations Jobs in Hyderabad

The Cloud Operations Engineer is responsible for managing and monitoring Neo4j database environments, troubleshooting technical issues, and ensuring high uptime for cloud infrastructure. The role involves collaborating with customers and improving operational processes.

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.