Zimperium

Customer Support Engineer - Endpoint/MTD (Device) & Cybersecurity

Posted Yesterday

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Hiring Remotely in India

Remote

Senior level

Machine Learning • Mobile • Security

The Role

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.

Summary Generated by Built In

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.

Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users..

As part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.

Responsibilities and requirements:

Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

Desired Skill Set:

Strong SQL skills, python/ java scripting, Unix skills.
Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
Familiarity to SIEM tools like ArchSight, Splunk, etc.
Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
The following skills are a plus: Android Studio (adb, junit), xCode.

Qualifications

Bachelor’s in computer science or information technology or an equivalent engineering degree.
5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
Good understanding and proven experience in supporting cloud-based web applications.
Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
Customer oriented and face to face post-sales services experience with excellent communications skills.
Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.

Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Skills Required

Bachelor's degree in Computer Science, Information Technology, or equivalent
5+ years (senior) or 1-3 years (junior) experience with enterprise software solutions and customer support roles
Strong SQL skills
Hands-on Python and Java scripting experience
Unix / Linux command-line skills
Prior experience with Mobile Apps, mobile architecture and MDM solutions
Experience with MDM platforms (MS-Intune, AirWatch, MobileIron, Citrix)
Familiarity with SIEM tools (ArcSight, Splunk)
Familiarity with cloud architecture and infrastructure (Amazon Web Services, OpenStack)
Experience with containers and related tooling (Docker, Linux containers)
Familiarity with PostgreSQL
Familiarity with Kafka
Extensive troubleshooting and debugging skills; customer-facing, post-sales support experience
Experience supporting cloud-based web applications and mobile application infrastructure
Ability to create technical documentation, validate customer-specific fixes, and follow escalation processes (JIRA)
Experience with Android Studio (adb, junit) and Xcode
Startup experience
Experience in mobile app delivery and deployment concepts on iOS and Android

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The Company

HQ: Dallas, TX

237 Employees

Year Founded: 2010

What We Do

Zimperium provides the only mobile security platform purpose-built for enterprise environments. With machine learning-based protection and a single platform that secures everything from applications to endpoints, Zimperium's solution provides on-device mobile threat defense to protect growing and evolving mobile environments. Our solutions include zIPS which runs locally on any mobile device and detects cyberattacks without a connection to the cloud and our first-of-its-kind Mobile Application Protection Suite (MAPS), a comprehensive solution that helps organizations protect their mobile apps throughout their entire life cycle. Zimperium’s MAPS is comprised of four solutions that help enterprises to build secure and compliant mobile applications. It is the only unified solution that combines comprehensive in-app protection with centralized threat visibility. zScan: Helps your mobile app development organization to discover and fix compliance, privacy, and security issues within the development process before you publicly release your apps; zKeyBox: Protects your secrets and keys so they cannot be discovered, extracted, or manipulated. zShield: Protects the source code, intellectual property (IP), and data from potential attacks like reverse engineering and code tampering. zDefend: Is an SDK embedded in apps to help detect and defend against device, network, phishing, and malware attacks. Zimperium was the first MTD provider to be granted an Authority to Operate (ATO) status from the Federal Risk and Authorization Management Program (FedRAMP). Headquartered in Dallas, TX, Zimperium is backed by Liberty Strategic Capital and SoftBank.