We have a well established technical writing team, and are evolving our approach to content at JumpCloud. We are looking for an experienced Technical Writer to lead, scale, and optimize our product and developer documentation. In this role, you won't just write—you will act as an information architect and workflow innovator.
You will leverage cutting-edge AI documentation tools, prompt engineering, and modern automation to streamline content creation. Your goal is to keep our documentation technically accurate, end user focused, and optimized for both human readers and AI retrieval systems (RAG/chatbots).
Key Responsibilities :
GitHub Native Workflow: Manage documentation using standard developer tools—drafting in Markdown, managing branches, opening Pull Requests (PRs), and conducting code reviews in GitHub.
Continuous Publishing: Integrate into automated CI/CD deployment pipelines using Static Site Generators (e.g., Docusaurus, MkDocs, Hugo).
Maintain strict version control across multiple product releases, API versions, and branch merges.
- Author, edit, and maintain clear, accurate end user documentation (API references, developer guides, user how to’s, configuration guides, and release notes) for IT admins and their teams.
Cross-collaboration: Partner closely with Engineering, Product Managers, and Designers to translate UX designs, and technical specs into intuitive content.
UX Writing: Work with Design to provide copy and improve UX prototypes.
Manage Rolling Product Releases: We have continuous releases meaning teams push new features and updates any time throughout the quarter. You should feel comfortable managing and prioritizing 15-20 feature/update releases during a quarter.
Conduct rigorous technical validation: Test feature flags in the product, API endpoints, run sample code, and verify UI flows before publishing.
In-App Engagement: Design, deploy, and manage in-app onboarding flows, tooltips, and release announcements using Pendo (or similar platforms like Appcues/WalkMe).
Prompt Engineering: Design, test, and standardize custom prompts and prompt templates to accelerate process, information architecture, media, and content reformatting.
AI-Assisted Efficiency: Integrate AI assistants into daily workflows to drastically reduce time spent on repetitive tasks (e.g., generating initial drafts, converting legacy docs, auditing terminology etc).
Human Quality Control: Act as the final filter for AI-generated outputs, rigorously auditing content for technical accuracy, brand tone, hallucinations, and security compliance.
Content Generation & In-App User Guidance
Requirements & Qualifications :
Experience: 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or tech environment.
GitHub & Docs-as-Code (Required): Proven mastery of GitHub (PRs, code reviews, branch management), Markdown, and Static Site Generators within a Docs-as-Code pipeline.
AI & Prompting Fluency: Hands-on experience using generative AI tools (LLMs, AI coding assistants, etc) and a working knowledge of prompt engineering techniques.
Technical Depth: Ability to quickly contribute to the platform and new features quickly given highly technical, and nuanced specifications.
Critical Thinking: Strong editorial judgment. We want you to be able to catch subtle hallucinations, out-of-date parameters, or security risks in AI assisted drafts.
In-App Notification Tools (Required): Hands-on, demonstrated experience building and targeting in-app messaging, guides, and analytics using Pendo (or comparable tools like Appcues, Userpilot, WalkMe).
Additional Qualifications We Value :
Experience using Pendo to track documentation consumption and guide completion rates.
Experience training and refining AI models on internal style guides and technical glossaries.
Background in API design or developer-focused content strategy.
Ability to create JSON scripts.
Kindly share your portfolio while applying for the role. This can include documentation samples, AI prompts, demo video or video recordings of using AI to improve a process, examples of in-app notifications/announcements or onboarding flows, Git repositories etc.
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Skills Required
- 4-7+ years of experience as a Technical Writer, Documentation Engineer, or Product Content Strategy Specialist in a SaaS or technology environment
- Proven mastery of GitHub, including pull requests, code reviews, and branch management
- Strong Markdown and static site generator experience within a Docs-as-Code pipeline
- Hands-on experience with generative AI tools, LLMs, or AI coding assistants
- Working knowledge of prompt engineering techniques
- Ability to understand and contribute to highly technical product specifications
- Strong editorial judgment, including identifying hallucinations, outdated parameters, and security risks
- Hands-on experience building and targeting in-app messaging, guides, and analytics using Pendo or comparable tools
- Fluent written and spoken English
- Located in and authorized to work in India
- Portfolio containing documentation samples, AI prompts, demos, in-app flows, or Git repositories
- Experience using Pendo to track documentation consumption and guide completion rates
- Experience training or refining AI models using internal style guides and technical glossaries
- Background in API design or developer-focused content strategy
- Ability to create JSON scripts
What the Team is Saying
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
