Purpose of the Job
The Technical Writer is responsible for creating, managing, and continuously improving technical documentation for Black Box’s product portfolio, with a strong focus on KVM, AV, and IoT solutions that enable our Control Room & Command Center strategy. This role works closely with Product Management, R&D, and cross-functional teams to ensure documentation is accurate, user-friendly, and aligned with product lifecycles and customer needs. The writer will also leverage AI-driven tools and processes to enhance efficiency, consistency, and scalability of content development.
Primary Roles & Responsibilities
- Produce and maintain technical documentation, including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences.
- Collaborate with Product Management and R&D teams to ensure documentation accurately reflects product features, functionality, and updates across the KVM, AV, and IoT product portfolio.
- Apply AI-based content development and editing tools to improve authoring, translation, content reuse, and version control.
- Translate complex technical ideas into clear, concise, and engaging content for diverse audiences (administrators, system integrators, developers, non-technical users).
- Study internal processes, drawings, specifications, mockups, and product samples to create precise and usable procedures.
- Analyze existing and potential content to maintain continuity in voice, style, and technical accuracy across all documentation.
- Manage updates and revisions across channels (web, print, partner portals) and ensure accuracy across all systems.
- Support the development of control room strategy content, highlighting how Black Box solutions integrate and provide value.
- Anticipate documentation challenges and propose proactive solutions to ensure high-quality deliverables within project timelines.
Skills, Knowledge, Abilities
- Exceptional writing, editing, and communication skills with strong attention to detail.
- Strong technical aptitude and ability to explain complex concepts to both technical and non-technical audiences.
- Proficiency with AI-powered content creation/editing tools and openness to adopting emerging technologies in documentation.
- Effective collaboration skills with Product Management, Engineering, and R&D teams.
- Ability to quickly learn new technologies, product specifications, and business processes.
- Strong organizational and project management skills; capable of balancing multiple priorities.
- Ability to mentor and share best practices across the business.
- Strong presentation skills with the ability to communicate documentation strategy to leadership and stakeholders.
Education/Experience Requirements
- Bachelor’s Degree in English, Journalism, Communications, Technical Writing, or related field (or equivalent work experience).
- Technical/Engineering education is preferred.
- 3+ years of technical writing experience, preferably in high-tech product manufacturing or related industries.
- Experience working with documentation management systems, AI-driven authoring tools, MS Office, and Adobe Creative Suite.
- Familiarity with KVM, AV, IoT, or related Control Room technology domains preferred.
Skills Required
- Bachelor's degree in English, Journalism, Communications, Technical Writing, or a related field, or equivalent work experience
- 3+ years of technical writing experience
- Exceptional writing, editing, and communication skills
- Strong technical aptitude and ability to explain complex concepts to technical and non-technical audiences
- Experience with documentation management systems
- Experience with AI-driven authoring tools
- Experience with Microsoft Office
- Experience with Adobe Creative Suite
- Strong collaboration skills with Product Management, Engineering, and R&D teams
- Strong organizational and project management skills
- Technical or engineering education
- Familiarity with KVM, AV, IoT, or related control room technology domains
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
