Top Senior Operations Jobs

Leads IT production operations and ServiceNow-based ITSM processes, including incident, problem, change, and configuration management. Oversees major incident bridges, metrics, root-cause analysis, post-incident reviews, and continuous service improvements. Partners with technical teams, vendors, and senior stakeholders to improve IT service quality, scalability, reliability, employee support experiences, self-service tools, and knowledge resources across global technology environments.

Leads FP Movement’s global operations calendar and cross-functional processes from product creation through commercialization and post-consumer operations. Partners with product, sourcing, design, merchandising, marketing, and sales to improve speed, efficiency, capacity planning, and go-to-market execution. Develops operating models, dashboards, performance metrics, executive materials, and process improvements while championing analytics, automation, and generative AI across the retail organization.

Evaluates and modernizes legal operations workflows through AI-driven automation, vendor spend analytics, billing review, performance dashboards, and standardized reporting. The role manages e-billing and legal spend data, documents workflows and model outputs, supports responsible AI adoption, and partners with legal, finance, procurement, and technology teams on vendor management and operational improvements.

Leads order management and revenue conversion for the Wind Business Segment. Responsibilities include optimizing and automating order processes, tracking monthly revenue, analyzing operational data, coordinating across departments, improving processes, and resolving customer service, delivery, and commercial escalations. The role requires strong leadership, risk analysis, independent decision-making, communication, and SAP or ERP experience.

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Build and manage the operating foundation for government partnership activities, including opportunity intake, deal execution, contracting, launches, handoffs, and expansions. Develop processes, stage gates, workflows, data systems, and operating cadences; coordinate cross-functional stakeholders; resolve deal blockers; maintain operational data quality; and use reporting and automation to improve scalability and execution speed.

Leads go-to-market strategy and operations for the Solutions Engineering organization. Responsibilities include capacity and coverage planning, hiring and ramp planning, compensation design, metrics and reporting, operating cadences, pipeline and deal reviews, QBRs, cross-functional initiatives, enablement, and special projects. The role partners with sales, marketing, customer success, product, finance, and executives while using SQL, spreadsheets, BI tools, and GTM systems to improve revenue execution.

Own post-sales strategy and operations for Customer Success, including customer segmentation, coverage models, reporting, renewal forecasting, operating cadences, and performance metrics. Partner with post-sales leadership and cross-functional teams to drive retention, expansion, and customer experience improvements. Use SQL, spreadsheets, BI tools, and RevOps systems to analyze data, inform decisions, and execute high-impact initiatives.

Manages business operations for the Office of Warfighter Health Advantage, including correspondence, travel, records, office administration, personnel lifecycle processes, recruiting, onboarding, workforce development, customer support, policy coordination, reporting, and organizational planning. The role requires executive-level communication, progress tracking, information management, and support for civilian and military personnel operations.

Leads day-to-day sports ticket operations for the Brooklyn Nets and New York Liberty. Oversees priorities, team execution, ticketing technology strategy, data governance, process improvements, and cross-functional initiatives. Partners with sales, finance, analytics, marketing, technology, membership services, and Ticketmaster to support revenue and fan experience goals. Develops team members and drives operational standards, efficiency, and continuous improvement.

Drive go-to-market reporting, business intelligence, forecasting, dashboard development, and ad hoc analysis. The role standardizes forecasting processes, maintains analytical documentation, automates reporting and data pipelines using AI-assisted tools, and delivers actionable insights to Sales, Marketing, Engineering, Finance, and executive stakeholders.

Oversee daily BPO operations, service delivery, SLAs, performance metrics, workforce efficiency, budgets, compliance, and client alignment. Lead and develop managers and supervisors, implement process improvements, drive employee engagement, and manage transformation initiatives. The role requires extensive BPO operations leadership, strong analytical and decision-making abilities, experience managing large teams, and proficiency with workforce management, reporting, CRM, and call center technologies.

Manages Claims business-unit operations, strategic initiatives, policies, procedures, reporting, budgets, staffing, and performance analysis. Partners with executives and other departments to achieve operational goals, improve processes, ensure compliance, and support financial decisions. Oversees analysts and administrative staff, coordinates projects, manages reporting accuracy, and handles hiring, development, and performance management. Requires strong project management, analytical, communication, and leadership skills, with occasional travel.

Supervise OTC derivatives lifecycle management, including accounting, pricing, valuation analysis, reporting, client onboarding, and query resolution. Lead operating model improvements, risk mitigation, controls documentation, data integrity, compliance, strategic projects, staff development, and analytical tool enhancements. Provide technical guidance on OTC derivatives valuations and represent the valuations team in client discussions.

Leads the integration, onboarding, governance, and ongoing administration of reinsurance treaties. Responsibilities include treaty compliance, audits, settlement data validation, discrepancy resolution, reporting, project planning, KPI monitoring, process automation, workflow improvements, testing, issue resolution, and operational standards development. The role coordinates internal and external stakeholders while improving reinsurance processes and ensuring accurate, timely execution.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.

Lead end-to-end trade processing through settlement, overseeing task allocation, controls, quality, risk management, client escalations, compliance, and stakeholder communication. Manage and develop the team through workload planning, coaching, training, and performance reviews. Identify process risks, conduct root cause analysis, implement corrective actions, drive automation and AI adoption, and coordinate operational change initiatives.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Owns technology operations for enterprise AI platforms, including license lifecycle management, seat provisioning, access administration, platform support, vendor coordination, compliance controls, metrics, documentation, and AI help desk operations. The role develops scalable processes, improves service quality, supports rapid technology adoption, and partners with security, identity, AI, and technology teams to automate and simplify operational workflows.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Own the global Enterprise brand growth opportunity across markets, setting strategy, sizing opportunities, shaping pricing and go-to-market plans, and leading cross-functional execution. Analyze performance, define KPIs, build operational processes, develop new supply growth models, and present recommendations to leadership. Partner with Product, Sales, Marketing, Data Science, and Program Management while mentoring peers as a senior individual contributor.

Own and optimize Brex’s B2B marketing and revenue operations infrastructure. The role manages Salesforce, Marketo, LeanData, and related GTM systems; designs lead routing, scoring, enrichment, attribution, and handoff workflows; builds AI-powered automation and dashboards; improves pipeline velocity and data governance; and partners with Sales, SDR, RevOps, Partner, and Engineering teams to scale demand generation and partner-led growth.

Own and optimize Brex’s B2B go-to-market operations infrastructure across Marketing, SDR, Sales, and Partner teams. The role manages Salesforce, Marketo, LeanData, Segment, and related systems; designs lead routing, scoring, enrichment, attribution, and handoff workflows; develops AI-powered automation and agentic SDR processes; improves data governance, reporting, pipeline visibility, and funnel velocity; and partners with RevOps, Sales Systems, and Engineering to scale demand generation and partner-led growth.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Lead and scale revenue operations across commercial teams. Build unified revenue data infrastructure, reporting, analytics, commission plans, and reconciliation processes. Establish operating rhythms, optimize lead-to-revenue workflows, automate processes, and improve the revenue technology stack. Partner with senior leadership on strategic decisions, growth opportunities, cross-functional alignment, and operational excellence. This hybrid role requires two days weekly in the Boston office.