Top Senior Operations Jobs

Own and optimize Brex’s B2B go-to-market operations infrastructure across Marketing, SDR, Sales, and Partner teams. The role manages Salesforce, Marketo, LeanData, Segment, and related systems; designs lead routing, scoring, enrichment, attribution, and handoff workflows; develops AI-powered automation and agentic SDR processes; improves data governance, reporting, pipeline visibility, and funnel velocity; and partners with RevOps, Sales Systems, and Engineering to scale demand generation and partner-led growth.

Leads customer experience operations across a global BPO network. Oversees daily service delivery, vendor accountability, performance optimization, workforce planning, access management, SOP adherence, and operational improvement plans. Analyzes contact center metrics such as SLA, AHT, occupancy, CSAT, and shrinkage to drive real-time corrective actions. Executes change management, supports automation and AI initiatives, and connects frontline operations with internal CX leadership.

Lead and scale revenue operations across commercial teams. Build unified revenue data infrastructure, reporting, analytics, commission plans, and reconciliation processes. Establish operating rhythms, optimize lead-to-revenue workflows, automate processes, and improve the revenue technology stack. Partner with senior leadership on strategic decisions, growth opportunities, cross-functional alignment, and operational excellence. This hybrid role requires two days weekly in the Boston office.

Leads university development operations, overseeing Raiser's Edge administration, donor data integrity, gift processing, scholarship fund administration, reporting, reconciliation, compliance, and advancement systems. Provides fundraising analytics, dashboards, segmentation, and performance insights while partnering with fundraisers, finance, Financial Aid, and academic departments. Establishes data governance, manages database projects and integrations, supports audits, and ensures donor intent and institutional policies are followed.

Own end-to-end IT operations for a robotics company, including internal support, identity and endpoint management, multi-OS troubleshooting, lab and compute infrastructure, networking, hardware procurement, and facility readiness. Build AI-native automations using LLMs, MCP, APIs, and coding tools to streamline ticket triage, provisioning, access management, onboarding, and system reconciliation. Support office and robotics lab environments through hands-on infrastructure setup and scaling.

Lead GTM strategy and revenue operations to build an automated revenue operating system. Own GTM cadence, forecasting, tech stack, AI-driven scoring/enrichment, cross-functional initiatives, commission and territory design, and recruit and scale a RevOps/Strategy team.

The Senior Product Operations Manager will oversee the product operating system, manage launch motions, and partner feedback loops, while enhancing operational efficiency across teams and initiatives.

The Operations Lead will optimize financial outcomes, translate operational needs into product requirements, drive new initiatives, develop scalable processes, and analyze operational data to define strategy in a high-growth environment.

The role involves developing commerce strategies, managing projects, analyzing data for insights, and improving efficiency in operations.

The Head of Field Engineering Operations will design and optimize operational strategies for the Field Engineering team, focusing on systems, processes, and frameworks to enhance performance and customer impact while leading a high-performing team.

Leads company strategy and operations directly with the CEO at an early-stage payments fintech. Owns planning, goals, operating cadence, executive and board materials, cross-functional execution, operational team management, service levels, staffing, escalations, and decision analysis including pricing, corridor economics, partnerships, and market entry. Partners with product on prioritization and market strategy while managing support, product operations, and compliance operations.

Lead company-wide strategy and operating cadence directly with the CEO. Manage customer support, product operations, and compliance operations; own planning, goals, service levels, executive workstreams, board materials, and cross-functional execution. Analyze corridor economics, pricing, partner performance, market entry, and build-versus-buy decisions. Support product prioritization and competitive positioning while ensuring operations scale within regulated payments and fintech environments.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Manages employee benefits operations, including team leadership, workforce planning, budgeting, KPI monitoring, risk management, client retention, process improvement, and technology enablement. Implements operational strategies, improves workflows, ensures regulatory and policy compliance, supports business growth, and partners cross-functionally to enhance service quality, efficiency, profitability, and client and colleague experiences.

Lead and improve flights inventory operations by defining standards, designing scalable processes, using data to diagnose issues, driving reporting and automation, influencing product/tooling, and building AI-assisted triage and anomaly detection workflows. Coach teammates, run retrospectives, set OKRs, and ensure airline schedules, fares, and supplier feeds remain accurate to protect bookings and revenue.

Lead and improve FCM operating model for listed derivatives by designing scalable processes, controls, and tooling. Drive launch readiness, automation, vendor management, and cross-functional initiatives while monitoring operational stability, reporting, and regulatory requirements in a high-stakes regulated environment.

The role involves leading key GTM and operational projects, building a high-performing Strategy & Ops function, and driving growth in a fast-paced environment.

Own GTM strategy and operations, including KPI dashboards, revenue planning, quota tracking, forecasting, business reviews, and process optimization. Partner cross-functionally with Sales, Finance, Marketing, Product, and Customer Success to improve data integrity, operational efficiency, and growth. Build AI agents to automate recurring workflows and reporting. Use analytics and customer engagement metrics to generate actionable recommendations and drive measurable business outcomes.

Own payroll deduction reconciliation, review discrepancies, trace errors to root causes, manage escalations, and partner with Engineering to automate manual processes. Build SOPs and audit trails, monitor queue health and reconciliation accuracy, and report risks to Operations and Finance leadership. The role requires strong judgment, analytical ability, financial data expertise, and experience improving reconciliation or control processes in a fast-paced environment.

The Strategy & Operations Principal will manage an intermodal transit service, oversee daily operations, mentor a team, engage with partners, analyze data for better efficiencies, and ensure compliance with regulations.

Leads global business operations and chief-of-staff activities for Development Sciences. Advises senior leadership on strategy, execution, governance, communications, financial planning, resource allocation, compliance, organizational effectiveness, and continuous improvement. Oversees leadership-team cadence, performance reporting, cross-functional collaboration, and Ludwigshafen site operations while managing risks, dependencies, and decisions across a global pharmaceutical R&D environment.

Own the strategy, operations, forecasting, pricing, unit economics, and P&L for a new AI software business line. Partner with executives, Sales, Deployment, Engineering, and Operations to build scalable playbooks, optimize customer value and margins, structure deals, establish operating cadences, and drive the business toward 8-figure first-year revenue.

Leads Resident Performance, Default, and Housing Choice Voucher operations, owning collections, default resolution, subsidy recovery, compliance, KPIs, quality, cycle times, and resident experience. Sets strategy, improves workflows, builds reporting and controls, partners cross-functionally, and develops managers across distributed teams. Success depends on reducing losses, improving payment performance, controlling aged default inventory, minimizing HCV abatements, and strengthening operational scalability.

Lead onsite environmental and waste management operations across customer locations. Responsibilities include supervising employees, ensuring safety and regulatory compliance, maximizing equipment and labor utilization, managing operational and financial KPIs, controlling costs, developing staff, maintaining infrastructure and processes, analyzing performance, and collaborating with customer and internal stakeholders. The role requires oversight of air, water, and hazardous waste programs, P&L analysis, reporting, and continuous improvement.

Provides operational and client support for wealth advisors, including account openings, money movement, transfers, maintenance, notifications, distributions, and document processing. Handles client and advisor inquiries, resolves complex issues, prepares forms and reports, manages mail and team inboxes, and coordinates escalations. Builds client relationships, supports sensitive life-event transactions, refers clients for financial guidance, and trains department staff.