Please click here to review our Applicant Privacy Policy.
HOW WE TAKE CARE OF YOU:
- For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
- Potential Annual Bonus Opportunity.
- 50% discount at restaurants and retail locations.
- Career advancement opportunities as we are growing!
- For more benefit related information please click HERE.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
This role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday
SET THE COURSE
As part of the IT Service Desk Team – Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.
BE THE ISLAND GUIDE
- Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.
- Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
- Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
- Independently design software distribution solutions using available toolset and technical expertise.
- Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.
- Provide patch management for the distributed environment.
- Provide back-up support as needed for Systems Administrators.
- Configure and maintain Smartphones.
- Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
- Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
- Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings
ESSENTIALS FOR LIFE IN PARADISE
- CompTIA A+ certification or comparable experience required
- CompTIA Network+/CompTIA Server+ or comparable experience desired
- Minimum of 3 years of working experience with computer hardware and software.
- Experience working with a Microsoft-networked computer environment.
- Experience working with Apple products is a plus.
- Experience working with Microsoft Entra is a plus.
- Strong hardware/software/networking trouble shooting skills.
- Strong Windows AD management skills.
- Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
- Ability to manage and prioritize multiple tasks under pressure.
- Excellent verbal communication skills.
- Excellent phone and e-mail etiquette and customer service skills.
PHYSICAL ESSENTIALS FOR LIFE IN PARADISE
- Ability to lift and/or move up to approximately 50 pounds occasionally
- Occasionally able to Bend/Stoop and/or Kneel as required
- Ability to travel approximately 3% of the time.
Rate Range: 27.21 - 40.80 USD Hourly
Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at [email protected].
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at [email protected].
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Skills Required
- CompTIA A+ certification or comparable experience
- Minimum of 3 years of experience working with computer hardware and software
- Experience working in a Microsoft-networked computer environment
- Strong hardware, software, and networking troubleshooting skills
- Strong Windows Active Directory management skills
- Ability to respond to technical issues in a timely manner with emphasis on customer service
- Ability to manage and prioritize multiple tasks under pressure
- Excellent verbal communication skills
- Excellent phone and email etiquette and customer service skills
- CompTIA Network+ or CompTIA Server+ certification, or comparable experience
- Experience working with Apple products
- Experience working with Microsoft Entra
- Ability to lift or move up to approximately 50 pounds occasionally
- Ability to bend, stoop, or kneel occasionally as required
- Ability to travel approximately 3% of the time
What We Do
Nearly 25 years ago, our founders started a brand based on the refined, unhurried attitude of coastal life. To our guests, Tommy Bahama soon became synonymous with laid-back style and the concept of living the Island Life. What started as a causal, upscale menswear collection quickly evolved into a unique luxury lifestyle brand. The Tommy Bahama offering has grown to include both men’s and women’s apparel, home and beach goods, and a thriving restaurant and bar business. Everything that bears the Tommy Bahama name is created with an unwavering eye towards quality. More than ever, our focus is on taking our guests someplace great — through exceptional service, upscale products, and delicious food and drinks. Maintaining our unique point of view requires a diverse team that includes apparel designers, e-commerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. We would love to have you share your talents with us! Tommy Bahama is part of Tommy Bahama Group, Inc., a wholly owned subsidiary of Oxford Industries, Inc. (NYSE:OXM). Established in August 1992, with corporate headquarters in Seattle, Tommy Bahama is an island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 160 Tommy Bahama stores worldwide, with 16 of those locations offering a Tommy Bahama restaurant & bar. Tommy Bahama products are also available at the country’s finest retailers, including Nordstrom and other specialty retailers and TommyBahama.com ships to over 100 countries. Additional stores will be opening this year. More information, please visit www.tommybahama.com.
