Jay
Krg Tech inc
661 367 8000 Ext 406 | jeyakumar @ krgtech.com
Job Description- Responsibilities include new hardware deployment, infrastructure changes, and assisting technical teams in troubleshooting and recovery of networks, servers, phone systems and manufacturing/warehouse systems.
- End user support focus on asset refresh of desktops, laptops and printers. (Assist with asset refreshes when coordinated with a schedule support visit)
- Directs and influences customers to follow I/T policies and procedures
- Maintain confidentiality - Shares resolutions with team members and 1st level support
- Participates and contributes in team meetings
- Identifies internal or external resources to address issues
- Has excellent customer service skills
- Troubleshoots medium to high complexity issues and resolves within SLA
- Develops clear and concise work product deliverables
- Can work on multiple tasks and set work priorities to meet deadlines
Qualifications
- In-depth knowledge and experience configuring and supporting Windows servers and PCs (software and hardware).
- Experience installing and configuring local area network equipment (routers, switches, network-attached printers, wireless APs, etc.)
- Ability to troubleshoot issues across the overall infrastructure stack (server/network/client).
- Track record of providing excellent customer service.
- Open to new ideas and a proven team player, works well under pressure with tight deadlines while maintaining composure and positive attitude.
- Works independently, prioritizes work and assigns appropriate sense of urgency to issues
- 5+ years experience supporting technical infrastructure in a large scale, distributed environment.
- A+ or equivalent certification desired
- Cisco network certification desired
- Microsoft certification desired
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Established for more than two decades, KRG Technologies, Inc., headquartered in Valencia, CA, is a distinguished leader in Workforce Solutions, Microsoft Technology Solutions & Services, and Edge Computing (iOT) across the USA, Canada, Dubai, and India. Recognized as a Great Place to Work for two consecutive years, and a five-time honoree by Inc5000, and certified with ISO 9001 and 27001, KRG Technologies has demonstrated a steadfast commitment to excellence and innovation in the Information Technology & Services industry.
KRG specializes in providing all-around workforce solutions, developing advanced digital applications, Microsoft solutions, and Edge Computing(iOT) for smart spaces. Well-known for getting things done, we focus on finishing work on time and sticking to the budget without sacrificing quality. We are good at making cost-effective solutions that not only meet but go beyond what the client wants, making sure everything goes smoothly and gets the best results.
The purpose of KRG’s existence is ‘employment creation’ and we want to have long-term relationships with our employees and clients. To do this, we follow the important principles of being honest and transparent.
We offer customers the advantages of:
• Software development processes - flawless execution and project management.
• Leveraging a combination of proven onsite and offshore
• Professional Services Unit to augment your onsite team capacity/capability
• Commitment to meet your objectives "on time - within budget"
• Aggressive Pricing & Proven Track Record.
