The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleWe are seeking a Senior Technical Support Engineer to join our Supply Chain team, specializing on advanced technologies for production planning, scheduling, blending and optimization. The ideal candidate should have a background in chemical engineering or optimization, with knowledge of techniques like linear and nonlinear programming along with a proactive learning mindset, innovative thinking, and strong communication skills.In this role, you will collaborate with customers to resolve technical issues, deliver expert guidance and provide trainings on AspenTech solutions (e.g., Aspen PIMS, Scheduling & Blending Optimization, and Aspen Unified technology). This is an exciting opportunity for someone passionate about driving operational excellence in the downstream sector.Your Impact
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
- Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
- Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
- Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Collaboration with other AspenTech functions to maintain and develop business opportunities.
- Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
- Coach fellow team members to enhance their technical skills to help boost their overall contribution.
- Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase
- Bachelor’s or master’s degree in engineering or related discipline
- Minimum of 5+ years of relevant experience preferred. University experience may count.
- Strong understanding of Chemical Engineering principles
- Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial
- Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset
- Ability to manage multiple responsibilities and competing priorities
- Ability to travel. Travel is usually less than 25% and may occasionally be international.
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Skills Required
- Bachelor’s or master’s degree in engineering or a related discipline
- Strong understanding of chemical engineering principles
- Knowledge of chemical and manufacturing business processes in refining, chemical, pharmaceutical, or process industries
- Minimum of 5+ years of relevant experience
- Experience with AspenTech supply chain software or comparable advanced planning and optimization tools
- Strong written and verbal communication skills
- Ability to identify and drive customer growth opportunities
- Ability to manage multiple responsibilities and competing priorities
- Willingness and ability to travel
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
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