Top Senior Tech Support Jobs

Provide Level-2 technical support for Globus software users and research IT staff, diagnose complex multi-system issues across networking, auth, storage, and applications, escalate with full context, test releases, author documentation, and develop support policies and procedures to improve ticketing and issue resolution workflows.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.

Lead technical interface for North American customers across pre-commissioning to post-commissioning for power conversion and storage systems. Owns issue resolution, root-cause analysis, field troubleshooting, performance monitoring, and cross-functional alignment to optimize reliability and uptime. Provides technical documentation, conducts site visits, and represents product capabilities to customers and leadership.

Provide worldwide third-line technical support for digital products connected to electron microscopes, perform root-cause and postmortem analyses, drive continuous improvement (MyPPI, CAPA, NPI), communicate across Production/R&D/Global Tech Support, collect and analyze data to reduce installation and warranty costs, and maintain documentation processes.

Lead escalated helpdesk support, administer Jira Service Management, manage vendor relationships, drive ticket taxonomy and automation, mentor Tier 1 staff, enforce SLAs, maintain documentation, ensure data security and QA, and deliver reporting and root-cause fixes to improve user experience.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide phone, email, and web technical support for Brocade/Broadcom OEMs and customers. Troubleshoot SAN and networking issues, analyze protocol traces, document service requests, replicate problems in lab, define resolution plans, and collaborate with global teams to close incidents and improve support processes.

Serve as a technical partner between Customer Success and Engineering to resolve complex enterprise escalations, debug live production systems, perform root cause analysis, build scripts and diagnostic tools for self-service, and participate in a rotating on-call schedule to ensure fast, expert client resolution.

The Technical Support Specialist will provide exceptional support in media and entertainment, addressing customer issues, training, and driving product improvements while mentoring the support team.

The Technical Support Associate provides software support, troubleshooting, and incident management documentation while delivering customer service at client locations.

Provide on-site and on-call technical support for Ciena optical transport and switching products. Diagnose and resolve complex system-level issues, create customer-facing documentation, liaise with engineering and manufacturing, manage trouble tickets with customer NOCs, and contribute to the support knowledgebase.

Provide help desk support for end-user hardware, software, mobile devices and peripherals; manage tickets, maintain printers and security devices, assist with Microsoft 365, Active Directory, DNS/DHCP, VPN, patching and antivirus; maintain asset inventory, create documentation, work with vendors, and support IT projects under senior guidance.

Provide day-to-day help desk support for end-user hardware, software, mobile devices, printers, and peripherals. Use ticketing systems to resolve incidents, maintain inventory and documentation, assist with Microsoft 365/Active Directory/DNS/DHCP/VPN/patch management/Anti-Virus, and support Apple device deployment. Collaborate with other locations, vendors, and senior IT staff; follow and improve policies; manage assigned projects and pursue professional development.

Lead and manage daily billing operations and technical support for energy-sector SaaS billing implementations. Troubleshoot APIs and workflows, analyze production issues and rate analytics, drive cross-functional process improvements, gather requirements, collaborate with DevOps/Engineering/Product, and serve as project lead for Professional Services to ensure successful delivery and customer satisfaction.

The Technical Services Engineer provides expert PACS support, troubleshoots healthcare IT issues, and collaborates with teams to ensure customer satisfaction and process improvement.

The Technical Support Representative will provide hardware and software support, including PC repair and troubleshooting at various locations, while offering 24x7 phone support.

The Senior AWS Support Engineer will manage complex AWS cases, mentor junior engineers, troubleshoot issues, improve support processes, and create documentation.

Lead and mentor a hands‑on technical services team supporting fire alarm hardware and software. Oversee daily operations, provide advanced troubleshooting and installation support, create technical documentation and training materials, and relay field feedback to engineering for product improvement.

Provide Level 3 on-site support for servers, LAN/WAN, desktops, laptops, printers, switches and video conferencing. Install/configure Windows clients and servers, troubleshoot network and hardware issues, coordinate local IT projects, and work with staff to implement countermeasures. Respond immediately to production-impacting incidents and perform scheduled overtime or weekend work as needed.

Provide advanced on-site infrastructure and network support, including switches, routers, servers, telephony, and video conferencing. Troubleshoot terminal servers, thin clients, mobile devices, printers/plotters, update switch code, repair/replace equipment, and document procedures. Support on-site meetings and escalate complex issues.

Provide second-level desktop support for end users, troubleshooting and repairing software, hardware, printers, plotters, telecom devices, and mobile devices. Support on-site conference meetings (video conferencing/web meetings) and deliver plant-floor technical assistance. Must be able to work alternate shifts and overtime.

Provide advanced infrastructure and desktop/server support including troubleshooting and break/fix for servers, PCs, networking, and video/audio conferencing. Maintain data center operations, manage change/problem workflows, support on-site meetings, lead projects, coordinate vendors, and provide 24x7 on-call support.

Provide technical and field support for packet microwave and millimeter-wave radio systems used in 4G/5G transport. Troubleshoot RF and networking issues, supervise installations, train customer engineers, perform IT/desktop support tasks, and document activities using Microsoft Office and SQL.

Serve as a senior technical expert resolving complex Novarad software and infrastructure issues in healthcare environments. Mentor engineers, perform root-cause analysis, collaborate with Development and Customer Success, improve processes, and maintain documentation to improve product quality and customer outcomes.