Top Senior Tech Support Jobs

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Leads application support strategy and complex enhancement efforts, analyzing system logic, defining requirements, resolving problems, and coordinating integrations across technology teams. Advises product owners, business analysts, and management on support impacts, risks, vulnerabilities, and mitigation. Coaches junior analysts, allocates work, influences strategic decisions, and ensures compliance and sound risk management.

Own complex AI initiatives from architecture through production, including model selection, RAG and agentic pipelines, prompt and tooling design, safety guardrails, governance, and telemetry-based validation. Drive roadmaps, release plans, stakeholder alignment, and customer supportability while partnering with applied science and engineering teams. Serve as a trusted technical expert translating complex AI concepts into customer and business outcomes.

Build and operate Mozilla’s first B2B technical support operations capability. Own support vendors, workflows, training, capacity planning, metrics, governance, escalations, incident response, and continuous improvement. Coordinate with Product, Engineering, Customer Success, Sales, Legal, Finance, and Procurement to deliver reliable enterprise support. Translate customer and support insights into improvements across products, processes, tooling, documentation, and automation.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Provides field-based IT integration support for acquired sites, managing end-user equipment from procurement through deployment, configuration, imaging, security enrollment, physical setup, and validation. Develops integration plans, tracks project milestones, coordinates vendors and infrastructure teams, resolves access and device issues, and maintains readiness documentation. Trains users on Microsoft 365, VPN, MFA, and service desk procedures. Requires approximately 80% domestic and international travel, including on-call, overnight, weekend, and go-live support.

Leads SaaS support desk operations for healthcare clients, owning service levels, response and resolution performance, escalations, ticket workflows, reporting, and support quality. The manager investigates complex technical issues, administers Jira Service Management, develops dashboards and documentation, improves processes, and partners with Product, Engineering, Customer Success, and Implementation teams. The role also manages support staff and drives automation and operational efficiency.

Provide expert hardware and technical support for semiconductor manufacturing tools through remote assistance and customer-site visits. Develop support plans, communicate findings, improve documentation, relay field quality issues to design engineers, train Field Service Engineers, and support new product development, testing, and qualification. The role requires cleanroom work, equipment handling, international and domestic travel, and occasional field service support.

Lead and build the TS/MS analytical team for a new biologics/bioconjugate manufacturing site. Oversee analytical method development, process monitoring, control strategy implementation, documentation review, staffing, and support facility startup, qualifications, and regulatory readiness while fostering continuous improvement and technical excellence.

Maintains a multi-site Government technical library for EACN, manages technical data ownership and release controls, and supports the Air Force PPS matrix. Performs classified-material security administration, including packaging, mailing, end-of-day checks, required security forms, emergency procedures, and internal controls. The role coordinates with Air Force and contractor stakeholders and requires a Secret clearance, U.S. citizenship, a bachelor’s degree, and five years of experience.

Provides second-level support for a Snowflake data lake, troubleshooting escalated issues, developing SQL and PL/SQL, managing Matillion ETL/ELT pipelines, optimizing data models and performance, supporting Global Trade data integration, and maintaining data quality, documentation, security, and disaster recovery practices. The role also translates requirements into technical designs and uses Jira and Confluence for Agile planning and knowledge management.

Edits and quality-controls finished intelligence products for grammar, clarity, logic, consistency, classification markings, dissemination compliance, and IC/DoD standards. Collaborates with analysts, subject matter experts, authors, and leadership; maintains style guides; reviews graphics and tables; coordinates production workflows; manages competing deadlines; and mentors authors while preserving analytic judgments. Products support senior government, military, defense, and national security decision-makers.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Provides advanced technical support for rental equipment and applications across branches and regions. Responsibilities include diagnostics, troubleshooting, technician training, project coordination, product updates, operational readiness, customer consultation, metric reporting, and equipment solution development. The role requires extensive knowledge of generators, HVAC, power distribution, diesel equipment, compressors, drives, appliances, and mechanical systems. It includes project oversight, employee guidance, frequent field work, and up to 60% overnight travel.

Leads a 24/7 global technical support organization for B2B telecom and IoT customers. Manages offshore support staff, improves ticketing and escalation processes, creates technical documentation, and owns critical incident resolution. Diagnoses complex eSIM provisioning, connectivity, API, and mobile network issues while coordinating with Engineering, Product, and Carrier Relations. Advocates for customers, communicates during outages, and analyzes support trends to improve product reliability.

Leads editing and production support for finished intelligence products, ensuring compliance with Intelligence Community and Department of Defense standards. Reviews assessments, reports, briefings, graphics, and executive products for clarity, accuracy, logic, classification markings, dissemination requirements, and analytic integrity. Coordinates with analysts, subject matter experts, authors, and leadership; manages production workflows and deadlines; maintains style guides and quality controls; and mentors contributors.

Provides advanced macOS, Jamf, Apple mobile device, and mobility platform support for executives, government leaders, and VIP stakeholders. Responsibilities include white-glove in-person and remote assistance, device configuration, issue resolution, ticketing and documentation, security risk escalation, and collaboration with engineering. Requires Apple endpoint expertise, VIP support experience, strong communication, confidentiality, and eligibility for a Department of Homeland Security EOD clearance.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Provides advanced technical support for Cymer DUV laser products, diagnosing and repairing field issues, supporting new product introductions, developing troubleshooting procedures and diagnostic tools, training field engineers, and addressing reliability and design problems. Collaborates with engineering, field service, and customer teams while administering field tool development and continuous improvement projects. Requires approximately 20% travel and rotational weekend on-call coverage.

Leads a nationwide technical support team serving more than 35,000 associates. Responsibilities include team development, scheduling, training, budgeting, SLA and metric management, IT asset management, AV operations, vendor coordination, project delivery, and high-severity incident support. The manager also drives AI adoption, self-service, automation, operational efficiency, technical documentation, and continuous improvement across GEICO’s technical support organization.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, automation and self-service initiatives, AI adoption, SLA and performance management, IT asset management, AV operations, budgeting, training, vendor coordination, and project delivery. The role requires technical leadership, operational improvement, reporting, incident management, and on-call support.

Provides technical support for PeopleSoft systems, including daily monitoring, troubleshooting, incident resolution, performance monitoring, system maintenance, user assistance, and operational documentation. Collaborates with government customers, security officers, vendors, project leads, and end users to meet service-level agreements. The role also establishes support procedures, coordinates customer service activities, and may require occasional after-hours issue resolution at customer locations.

Provides advanced technical and color support for Axalta refinishing products. Diagnoses paint application failures, guides product selection and mixing, assists with color matching and correction, handles customer inquiries, documents complaints in Salesforce, supplies technical documentation, and collaborates on quality improvements. The role also supports customer conversions, shares technical expertise with coworkers, and leads color and technical update meetings.

Validates and improves technical procedures for semiconductor inspection tools, manages issue-correction lifecycles, leads technical escalations, executes plans of action, and supports global follow-the-sun coverage. The role documents issues, gathers diagnostic information, engages customers and field teams, and develops expertise in E-Beam subsystems, high-vacuum systems, hardware/software integration, testing, and troubleshooting.