Top Senior Tech Support Jobs

The Technical Support Specialist will provide hardware and software support for Windows systems, configure network printers, and ensure system updates while tracking service requests.

Lead and scale the Technical Support organization, manage staffing and performance, own support KPIs and incident response, and drive AI-enabled automation and knowledge architecture to reduce ticket volume.

As a Technical Support Specialist, you will support security systems, program platforms, assist with installations, respond to service calls, and train customers.

The ERP Technical Support Engineer role involves supporting Infor CloudSuite Industrial ERP through solutions delivery, user support, training, maintenance, and system optimization, ensuring effective collaboration and documentation.

Provide technical support for Infor CloudSuite Industrial ERP system, managing system configurations, testing, troubleshooting, and user training while ensuring data integrity and system performance.

The ERP Technical Support Engineer will support, configure, and develop solutions for the Infor CloudSuite Industrial ERP system, while providing Tier 3 support, collaborating with teams, and ensuring system integrity and performance.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.

Support and develop technical solutions for Infor CloudSuite Industrial ERP, providing training, troubleshooting, and maintaining data integrity while collaborating with teams on configurations and optimizations.

Support the Infor CloudSuite Industrial ERP system by developing, testing, and maintaining technical solutions; provide training and troubleshoot issues while ensuring data integrity and continuous improvement.

The ERP Technical Support Engineer will support Infor CloudSuite Industrial ERP, develop solutions, troubleshoot issues, and ensure system optimization and data integrity. Responsibilities include user support, testing, training, and system administration, collaborating with various teams for effective ERP deployment and maintenance.

Responsible for technical support at a specific customer, including escalations, performance metrics, installation, operation, and beta site support for hardware and software.

As a Customer Success Architect, you will deliver technical leadership, understand customer needs, architect solutions, and triage incidents to ensure customer engagement with Torq's products.

The Technical Support Supervisor leads the Client Support Team, ensuring efficient operations, managing client relationships, and providing staff training and support.

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Escalations Manager oversees high-severity customer issues, coordinates cross-functional responses, and builds operational frameworks for escalations ensuring effective communication and systemic improvements.

The Technical Support Engineer collaborates with customers to enhance their use of Torq's solutions, providing technical support, representing the brand at events, and influencing product development based on customer feedback.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The role involves providing IT technical support, managing hardware, troubleshooting issues, overseeing network administration, and collaborating with teams to improve IT operations.

The Senior Lead Software Analyst, Technical Support resolves complex data and production issues across insurance systems, ensuring system stability and collaborating with various teams to enhance operational efficiency.

Provide third-tier, customer-facing technical support: diagnose and reproduce issues, perform source-code analysis and packet captures, collaborate with Engineering and Sales, produce knowledge-base content, and offer limited on-call support to ensure timely resolution.

The Senior Technical Support Specialist resolves complex technical issues, supports Tier 1/2 teams, collaborates cross-functionally, and drives process improvements while maintaining high service standards.

Oversees technical accounting topics, ensuring compliance with standards, providing strategic accounting advice, and collaborating with various teams for accurate financial reporting.

Seeking a Technical Consultant to support Manufacturing with .Net and Proficy experience. Responsibilities include production support, development, and delivering technical project requirements.

The Senior Director oversees platform health and reliability, drives operational excellence, manages vendor relationships, and leads incident support processes.

Lead and scale a Tier 1 technical support organization by managing a 15-person team, driving KPIs, leading QA/training and process improvements, implementing AI/LLM solutions, coordinating escalations across departments, and improving CSAT/NPS through cross-functional advocacy and workforce management.