Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Key Responsibilities
- Serve as the primary point of contact and escalation for managed services clients, building trusted, long‑term partnerships.
- Act as a strategic advisor, guiding clients on Workday best practices, new features, releases, and optimization opportunities.
- Lead client governance activities, including regular check‑ins, Quarterly Business Reviews (QBRs), and roadmap discussions aligned to client business objectives.
- Oversee end‑to‑end delivery of Workday managed services engagements, ensuring adherence to SLAs, quality standards, and contractual obligations.
- Monitor service performance metrics such as response times, service uptime, backlog health, and customer satisfaction; proactively address risks or deviations.
- Ensure appropriate resourcing, workload balancing, and skills alignment to meet client and contractual needs.
- Contribute to the sales cycle by supporting RFP responses, renewals, expansions, Statements of Work (SOWs), and change orders related to managed services.
- Partner with sales, account leadership, and legal teams to ensure contracts align with delivery capabilities and client expectations.
- Prepare and present regular performance and financial reports to clients and internal stakeholders, highlighting key metrics, outcomes, and improvement areas.
Qualifications:
- 5+ years of experience administering, supporting, or managing cloud‑based enterprise application systems, with a strong preference for Workday
- Workday implementation and/or post‑implementation (managed services, AMS, optimization, or support) experience
- Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks
- Demonstrated experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
- Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders
- Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience)
Nice to Have:
- Workday certification(s) in functional and/or technical areas
- ITIL or other relevant service management certifications
The estimated base salary range for this job is $135,000 - $165,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $162,000 - $198,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position LevelManagerCountryUnited States of AmericaSkills Required
- 5+ years administering, supporting, or managing cloud-based enterprise application systems
- Workday implementation or post-implementation experience, including managed services, AMS, optimization, or support
- Understanding of managed services delivery models, service level agreements, and ITIL frameworks
- Experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment
- Excellent communication and interpersonal skills with the ability to build trusted relationships
- Bachelor's degree in business administration, Information Technology, or a related field, or equivalent practical experience
- Workday certification in functional or technical areas
- ITIL or other relevant service management certification
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
