About KatRisk
KatRisk is a leading provider of catastrophe risk modeling solutions, dedicated to helping businesses and organizations understand, manage, and mitigate the risks associated with natural disasters. Our innovative technology and expertise enable clients to make informed decisions, optimize their risk management strategies, and safeguard their assets and operations against potential catastrophes.
Role Overview
KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role — you'll be the primary driver of client satisfaction, retention, and growth. You'll work closely with our sales, product, and technical teams to ensure our clients get maximum value from our platform and are set up for long-term success.
Responsibilities
- Serve as the senior point of contact for KatRisk's client portfolio, building deep, trust-based relationships with key stakeholders.
- Develop and execute customer success strategies that drive adoption, retention, and expansion.
- Lead onboarding for new clients, ensuring a smooth and effective implementation experience.
- Monitor client health and proactively identify risks, developing action plans to address churn or dissatisfaction.
- Manage and mentor team members, providing guidance and fostering their professional development.
- Partner with the sales team on renewals and upsell opportunities.
- Serve as the voice of the customer internally, channeling client feedback to product and engineering teams to inform the product roadmap.
- Develop and maintain customer success playbooks, processes, and metrics to scale the function as KatRisk grows.
Requirements
- 5+ years of experience in customer success, account management, or a related client-facing role, ideally in a B2B SaaS or data/analytics environment.
- Proven track record of managing and growing a portfolio of enterprise or technical clients.
- Experience in the insurance, reinsurance, or catastrophe risk industry.
- Comfortable in a hands-on, startup-style environment where you'll both set strategy and execute on it.
- Strong communicator with the ability to translate complex technical concepts for non-technical audiences.
- Demonstrated ability to manage and develop direct reports.
- Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight, or similar).
- Self-motivated, organized, and comfortable working remotely and across time zones.
Skills Required
- 5+ years of experience in customer success, account management, or a related client-facing role
- Experience managing and growing a portfolio of enterprise or technical clients
- Experience in the insurance, reinsurance, or catastrophe risk industry
- Ability to work hands-on in a startup-style environment, setting strategy and executing it
- Strong communication skills and ability to translate complex technical concepts for non-technical audiences
- Experience managing and developing direct reports
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar
- Self-motivated, organized, and comfortable working remotely across time zones
What We Do
KatRisk is a global leader in climate catastrophe risk modeling, providing advanced solutions to insurers, governments, and financial institutions. With models covering over 190 countries, KatRisk offers high-resolution risk assessments for inland flooding, storm surge, tropical cyclone wind, severe convective storm, and wildfire. Utilizing state-of-the-art probabilistic modeling, our models stand out for their speed, technical excellence, and transparency. As a pioneer in integrating climate change scenarios, KatRisk helps clients enhance resilience and financial sustainability in an increasingly volatile environment and our proprietary financial model enables smarter underwriting, investment, and mitigation strategies. With a focus on transparency, innovation, and customer-centricity, we are committed to shaping a resilient future for generations to come.
