We’re looking for an Enterprise Customer Success Manager to support our enterprise net-new motion and protect existing customer revenue, working in a pod with one Enterprise Strategic Account Executive (SAE).
CoderPad serves more than 4,000 customers in over 165 countries.
You will advise customers with 10,000+ employees, support qualified opportunities before close, and remain the primary customer contact after close.
The SAE owns the sale; Solutions Engineering supports technical validation and pilots. You own implementation readiness, onboarding, adoption, value realization, and expansion identification.
Your portfolio includes existing and new customers. Balance presales, onboarding, and ongoing engagement based on customer goals, complexity, value, risk, and strategic opportunity.
This role reports to the Head of Customer Success.
What you'll be doing:
Manage existing and new enterprise accounts with your SAE through shared account plans and clear ownership.
Join qualified deals before scope and service commitments are finalized to validate outcomes, readiness, and post-sale expectations.
Create joint Sales/CS onboarding plans before handover: scope, goals, success criteria, stakeholders, responsibilities, and timeline. Document custom assessment commitments and involve the SAE through kickoff.
Lead onboarding, change management, and adoption across teams and regions, adjusting hands-on support as customer needs change.
Build relationships across Talent Acquisition, Engineering, business leadership, IT, and Security, with executive sponsorship.
Lead success plans, QBRs, and executive reviews that demonstrate adoption, business outcomes, and ROI.
Own renewal strategy, forecasting, and execution. Address risk early and meet GRR and NRR targets.
Identify expansion opportunities and prepare customers for growth. The named Sales owner owns expansion qualification, pricing, negotiation, and close.
Lead escalations and coordinate internal teams to resolve blockers, keeping customers and your SAE aligned.
Build enterprise onboarding, migration, and engagement playbooks, share insights with Sales, Marketing, and Product, and mentor CSMs.
Keep customer plans, stakeholders, health, and forecasts current in Salesforce and Gainsight. Surface account complexity, onboarding workload, and presales commitments for capacity planning.
Use Gainsight, CS Orchestrator/Potts, and AI to scale preparation, monitoring, and follow-up, reviewing outputs and retaining accountability.
What you should bring:
7+ years in Customer Success, Enterprise Account Management, or strategic consulting, preferably in SaaS.
Bachelor’s degree in Business, IT, or a related field.
Success retaining enterprise customers, onboarding new accounts, and delivering measurable adoption and business outcomes.
Experience partnering with enterprise sellers on presales, account planning, and expansion, ideally in a pod.
Executive presence and clear communication to align buyers and implementation teams on scope and expectations.
Strong business and data judgment, translating customer signals into ROI, risk mitigation, and growth opportunities.
Ability to lead across functions and balance customer needs, onboardings, and presales work.
Experience with scoped onboarding plans, custom assessment commitments, change management, executive reviews, and renewal forecasting.
Proficiency in Gainsight or a similar CS platform and CRM tools to guide customer engagement.
Daily AI fluency and workflow automation experience, with sound judgment and critical review of outputs.
Helpful experience: Salesforce, Gainsight, CS Orchestrator/Potts, enterprise integrations, security, competitive migrations, or technical hiring and HR technology.
What success looks like:
Strong GRR and NRR across existing and new enterprise accounts.
Timely presales input, documented scope, and joint onboarding plans before handover.
Faster time-to-value through aligned stakeholders and onboarding tailored to customer needs.
Executive sponsorship, sustained adoption, measurable ROI, strong NPS/CSAT, early risk mitigation, and accurate forecasts.
Shared pod plans and clear ownership, with expansion opportunities handed to Sales for commercial execution.
Repeatable playbooks and automation, with workload visibility supporting sustainable CS capacity.
Why join us:
Help build our enterprise motion while delivering outcomes for existing and new customers.
Shape the Sales/CS partnership in a pod with one Enterprise SAE.
Partner with senior customer leaders and teams across CoderPad.
Build playbooks and AI workflows in a culture of ownership and measurable impact.
Develop toward Principal or CS leadership roles as the enterprise motion grows.
• Dental and vision: 100% covered for you, up to 80% for dependents
• Company-funded life, short-term and long-term disability coverage
• 401K with profit sharing. You get the company contribution even if you don't contribute yourself
• Unlimited PTO (we expect at least 3 weeks a year) plus 20 company holidays
• Parental leave: up to 16 weeks (primary) or 12 weeks (secondary) with full pay, benefits and equity vesting
• Remote-first, with a $300 monthly stipend for home office and work expenses
• Wellness perks: Headspace, One Medical and more through Cigna
• Stock options (4-year vesting), competitive salary and growth opportunitie
Skills Required
- 7+ years of experience in Customer Success, Enterprise Account Management, or strategic consulting
- Bachelor's degree in Business, IT, or a related field
- Experience retaining enterprise customers, onboarding new accounts, and delivering measurable adoption and business outcomes
- Experience partnering with enterprise sellers on presales, account planning, and expansion
- Executive presence and clear communication for aligning buyers and implementation teams
- Strong business and data judgment, including ROI analysis, risk mitigation, and growth opportunity identification
- Ability to lead across functions and balance customer needs, onboardings, and presales work
- Experience with scoped onboarding plans, custom assessment commitments, change management, executive reviews, and renewal forecasting
- Proficiency in Gainsight or a similar customer success platform and CRM tools
- Daily AI fluency and workflow automation experience, with critical review of outputs
- Experience in SaaS
- Experience with Salesforce, Gainsight, CS Orchestrator/Potts, enterprise integrations, security, competitive migrations, or technical hiring and HR technology
CoderPad Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CoderPad and has not been reviewed or approved by CoderPad.
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Healthcare Strength — Health coverage is described as comprehensive and heavily subsidized, with medical, dental, and vision often covered around 90% for employees and dependents. Affordable family healthcare is also noted.
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Leave & Time Off Breadth — Policies include unlimited PTO with an expectation to take at least three weeks annually, plus roughly 20 company holidays. This structure provides substantial time away from work.
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Parental & Family Support — Parental leave is described as generous, including about 16 weeks for primary caregivers and 12 weeks for secondary caregivers. These policies indicate meaningful support for new parents.
CoderPad Insights
What We Do
CoderPad is a technical interview platform for leading development teams. It enables a quick, accurate read on a candidate’s skills. CoderPad works like an IDE to help candidates easily share their skills and ensure you understand how they work. Through both collaborative coding sessions and take-home assignments, CoderPad is with you at every stage of the hiring process. CoderPad puts the developer experience first. Its speed and reliability are second to none — and its interface is intuitive and simple to use. It provides a canvas for you to create a personalized interview process that is unique to your team’s needs. Because every team is different — and every candidate wants to learn about you in the hiring process. CoderPad helps you find better technical candidates - faster. It delivers unparalleled experience to both interviewers and candidates. And, as your team grows, it's easy to scale. That’s why nearly 2,000 companies around the world, including Netflix, Slack and Snowflake, rely on CoderPad.
