IT Operations Manager

We are looking for a talented and hands-on IT Operations Manager to join our fast-growing, high-performing team in Milan.

In this role, you will be responsible for ensuring that TLG’s IT infrastructure and systems run seamlessly across our HQ and global retail network (50 stores in Europe and the US). You will oversee networks, hardware, software, and security, managing both daily operations and strategic initiatives that enhance reliability, efficiency, and cybersecurity.

If you have a solid technical background, experience across office and retail environments, and the ambition to build and scale a best-in-class IT function, we’d love to hear from you.

What you’ll do:

• Manage and continuously improve TLG’s IT infrastructure (networks, servers, Wi-Fi, VPN, hardware, and software) across HQ and stores and internal processes.

• Oversee daily IT operations and ensure smooth functioning of all employee workstations, devices, and tools.

• Supervise and coordinate the external vendors, ensuring high-quality and timely service delivery to TLG people.

• Lead IT projects, optimization of Microsoft 365 infrastructure, cybersecurity initiatives and system monitoring improvements.

• Support employee lifecycle (onboarding/offboarding) in collaboration with HR, and work closely with Tech, Office, and other business functions to deliver effective IT solutions.

• Select, motivate, and supervise the IT team.

What we’re looking for:

• 5+ years of experience in IT roles (IT Infrastructure manager, IT Operation Manager or IT Senior Specialist).

• Proven experience in IT project management and infrastructure oversight.

• Microsoft 365 environment expericence is a must have.

• Technical background in networks, security, and system administration.

• Experience managing external vendors and IT service providers.

• Exposure to retail IT operations or distributed physical locations, is a nice to have.

• Proactive with strong communication, ownership, and stakeholder management skills.

• Fluency in Italian and English.

What we offer:

• Compensation package in a range between €45,000 - €55,000 gross annual salary, depending on experience, skills, and alignment with the role requirements.

• Benefits: lunch tickets, discounts on our owned brands and brand partners, and additional perks through local offers and partnerships.

• People & Culture: join a young (31yo average), international (30+ nationalities), and fast-growing team where collaboration, ownership, and innovation are at the core of everything we do.

At The Level Group, we believe diverse perspectives and experiences make stronger teams. We welcome applications from candidates of all backgrounds, nationalities, identities, and abilities. If you require any accommodation during the interview process, please let us know and we will be happy to support you.