- Provide Tier-3 support for complex, business-critical incidents across production and non-production environments
- Lead resolution of high-priority escalations and serve as the escalation point for Tier-2 support
- Deliver onsite troubleshooting for lab devices, instruments, printers, iPads, and network-related issues
- Perform root cause analysis, document findings, and drive corrective and preventive actions
- Coordinate with Development, DBA, Cloud, and vendor teams to restore service and improve system stability
- Support change and release activities, production validation, and hypercare stabilization
- Monitor ticket queues to ensure SLA adherence and timely closure of escalations
- Bachelor’s degree in computer science or equivalent experience
- 6–10+ years in application/product support with Tier‑3 or senior support experience
- Strong technical expertise in Windows, SQL/Oracle, IIS, .NET, Unix/Linux, and Azure/AWS
- Experience with debugging, log analysis, and advanced production issue resolution across applications, databases, and integrations
- Other Equivalent combination of education, training, and experience may be accepted in lieu of degree
- Strong communication and stakeholder management skills in a fast-paced support environment
- Excellent analytical thinking, prioritization, and end-to-end incident ownership
- Working knowledge of ITIL processes including Incident, Problem, and Change Management
- Ability to operate effectively in 24x7 or global support models aligned to U.S. business hours
- Exposure to scripting, automation, and AI-driven support improvements
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Skills Required
- Bachelor's degree in computer science or equivalent experience
- 6-10+ years in application/product support with Tier-3 or senior support experience
- Strong technical expertise in Windows
- Strong technical expertise in SQL and Oracle
- Experience with IIS and .NET
- Experience with Unix/Linux
- Experience with Azure and/or AWS
- Experience with debugging, log analysis, and advanced production issue resolution across applications, databases, and integrations
- Working knowledge of ITIL processes including Incident, Problem, and Change Management
- Ability to operate effectively in 24x7 or global support models aligned to U.S. business hours
- Exposure to scripting, automation, and AI-driven support improvements
IQVIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IQVIA and has not been reviewed or approved by IQVIA.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical/dental/vision plus programs like telemedicine, EAP resources, and additional insurance options. Feedback suggests the health offering is a meaningful part of the overall rewards package, though details can vary by location and plan design.
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Retirement Support — Retirement benefits include an employer match structure that supports employee contributions through a defined formula. This adds steady long-term value to total rewards beyond base salary.
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Leave & Time Off Breadth — Time off offerings include vacation/paid time off, holidays, and flexibility themes, with some roles described as having discretionary or unlimited time-off models. This can make the package feel more attractive even when cash compensation is viewed as only mid-range.
IQVIA Insights
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
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