Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
As An Active Member Of Our Team, You Will…
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
- This position will require stand-by, on-call, or off-hours duties
If You’ve Got It - We Want It
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
- Passionate about working on complex technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent client-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, Azure, and Networking
- Bonus Points/Preferred Qualifications:
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Regex and JavaScript experience is a Plus
- Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
#LI-KJ1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
Skills Required
- BS degree in Computer Science or equivalent work experience
- 5+ years supporting enterprise customers or hands-on with distributed systems
- Expert-level troubleshooting, problem-solving, and critical thinking
- Excellent client-facing skills and strong written and verbal communication
- Experience with Linux, AWS, Azure, and networking
- Ability to research, diagnose, reproduce, and escalate customer issues
- Willingness to perform stand-by, on-call, or off-hours duties
- Experience with Splunk, Elasticsearch, LogStash and other observability technologies
- Regex and JavaScript experience
Cribl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cribl and has not been reviewed or approved by Cribl.
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Affordable Benefits — Medical and dental premiums are fully covered for individuals in the U.S., with low costs for dependents, and the plans are described as low‑cost overall. This positions healthcare expenses favorably for many employees.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, and periodic company “refresh” or winter‑break days provide ample time away. Flexible schedules further support taking time when needed.
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Wellbeing & Lifestyle Benefits — A monthly stipend for home office, phone, and internet, plus strong remote‑work setup support, underpin the remote‑first model. Additional perks like recharge days and equipment support bolster day‑to‑day wellbeing.
Cribl Insights
What We Do
Cribl, the AI Platform for Telemetry, empowers enterprises to manage and analyze telemetry for both humans and agents. Trusted by organizations worldwide, including half of the Fortune 100, Cribl bridges the gap between AI ambition and infrastructure reality. No lock-in. No data loss. No compromises. Cribl’s vendor-agnostic platform ensures data remains portable and interoperable. By cost-effectively handling increasing data volume and variety without delay, Cribl gives enterprises the choice, control, and flexibility to build what’s next.
Why Work With Us
We are building the company that will become the industry leader in IT and Security data. But, doing that doesn’t mean we’re always serious. We approach our work fearlessly, learn quickly, improve constantly, and celebrate our wins at every turn. And more importantly, we laugh a lot.
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