Fortinet

Senior Technical Support Engineer

Posted Yesterday

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Santa Clara, CA, USA

Hybrid

87K-107K Annually

Senior level

Security • Software • Cybersecurity

The Role

Provide technical support for security devices and cloud deployments by analyzing packet captures and configurations, troubleshooting L2-L7 networking and routing issues, running remote sessions, recreating issues in lab environments, and collaborating with engineering to verify workarounds/fixes.

Summary Generated by Built In

Position overview and Job Responsibilities:

Provide technical support to customers on security devices and Cloud deployments.
Perform collection, analysis, and change recommendations of configuration of customer network information and packet capture.
Recommend corrective actions based on gathered data and its analysis.
Run real-time phone or remote access sessions with customers.
Apply networking knowledge with a focus on L2, L3, L4, and L7.
Debug and troubleshoot networking issues related to device misconfigurations, network connectivity, and L3 routing.
Utilize engineering background to recreate customer issues in the lab and work with the engineering team to debug issues and verify workarounds/fixes.

Demonstrate knowledge and/or experience in each of the following:

Network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, Content based routing, or URL modification
OSI model
Operating systems: Windows, Unix or Linux
Internet security: firewall, IPSs, or Mail Security Gateways.

Desired:

Having any of industry certificates (FCNSA, CCNA, CCIE)
Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.)
Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
Proficient spoken and written English
Positive, communicative and customer oriented attitude

Education:

Bachelor's or Master’s Degree in Engineering

US Citizenship is required.

The US base salary range for this full-time position is $87,000-$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at [email protected].

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Skills Required

Knowledge of TCP/IP, UDP, SSH, TLS, SSL, HTTP/HTTPS, Proxy, VLAN, Routing, content-based routing, and URL modification
Understanding of the OSI model
Experience with operating systems: Windows, Unix or Linux
Experience with internet security technologies: firewalls, IPSs, Mail Security Gateways
Hands-on network troubleshooting, packet capture analysis, and configuration change recommendations
Ability to run real-time phone or remote access sessions and recreate issues in a lab environment
Bachelor's or Master's Degree in Engineering
US Citizenship / authorized to work in the U.S. without sponsorship
Industry certifications (FCNSA, CCNA, CCIE)
Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways)
Knowledge of dynamic routing protocols (OSPF, BGP)
Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication)
Proficient spoken and written English
Positive, communicative, customer-oriented attitude

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Affordable Benefits — Medical coverage includes a no-premium HDHP option with HSA funding alongside PPO/HMO choices, reducing employee costs at enrollment. Eligibility starts on the date of hire and includes company-paid life and disability coverage.
Wellbeing & Lifestyle Benefits — Mental-health access through Modern Health and an EAP offers therapy, coaching, and counseling resources. Lifestyle extras such as legal assistance, commuter benefits, pet-insurance discounts, and subsidized meals and snacks enhance everyday support.
Strong & Reliable Incentives — Compensation packages include annual bonuses, sales commissions, and stock awards. Earnings potential can be strong in sales when quotas are realistic and attainment is high.