Top Senior Tech Support Jobs

Support the Infor CloudSuite Industrial ERP system by developing, testing, and maintaining technical solutions; provide training and troubleshoot issues while ensuring data integrity and continuous improvement.

The ERP Technical Support Engineer will support Infor CloudSuite Industrial ERP, develop solutions, troubleshoot issues, and ensure system optimization and data integrity. Responsibilities include user support, testing, training, and system administration, collaborating with various teams for effective ERP deployment and maintenance.

As a Technical Support Engineer at Axon, you will troubleshoot and resolve technical issues in a complex SaaS environment, collaborating with cross-functional teams to ensure operational excellence and customer satisfaction.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

The ServiceNow Developer will design, develop, and implement solutions on the ServiceNow platform, guide junior developers, and troubleshoot issues, while collaborating with stakeholders and maintaining knowledge of platform features.

This role involves providing advanced technical support, troubleshooting issues, and assisting with AV and VC setups, while also managing service desk tickets and documentation.

The Technical Support Engineer IV ensures optimal robot performance, resolves complex technical issues, mentors junior staff, and collaborates with customers and engineering teams to enhance operations and customer satisfaction.

As a Technical Support Manager at Nooks, you will lead the support for the AI Sequencing product, manage a team, ensure KPIs are met, and represent customer feedback. Responsibilities include improving processes, automating tasks, and collaborating with cross-functional teams.

Provide technical assistance and support for Steinway family pianos. Responsibilities include troubleshooting, warranty authorizations, customer inquiries, and assisting with factory tours.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.

Support, manage, and improve IT systems infrastructure; create and deploy desktop/laptop software images; develop automation scripts for desktop technologies; lead Windows and Office deployments; manage vendor support and incident response (including 24/7 virus/intrusion resolution); mentor junior engineers and participate in Lean/Continuous Improvement projects.

The Escalations Manager oversees high-severity customer issues, coordinates cross-functional responses, and builds operational frameworks for escalations ensuring effective communication and systemic improvements.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

The Senior Manager of Robotics Technical Support leads a team for diagnosing and resolving technical issues in robotics systems, drives improvement initiatives, and ensures customer satisfaction.

The Senior Technical Support Specialist resolves complex technical issues, supports Tier 1/2 teams, collaborates cross-functionally, and drives process improvements while maintaining high service standards.

As a Technical Support Engineer, you will resolve complex software issues, provide customer support, collaborate with engineering, and ensure timely resolutions for high-profile clients.

Provide technical support for hardware deployment, infrastructure changes, and troubleshooting. Focus on end-user support with a strong customer service emphasis.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

The Sr. Technical Support Engineer provides advanced technical expertise for diesel engines, focusing on diagnosis, troubleshooting, maintenance support, and leading technical initiatives to improve equipment reliability and reduce downtime.

The Senior Lead Software Analyst, Technical Support resolves complex data and production issues across insurance systems, ensuring system stability and collaborating with various teams to enhance operational efficiency.

The Technical Support Specialist provides technical assistance to users, managing support tickets, troubleshooting issues, and improving user experience through documentation and feedback. They work with support teams to resolve issues related to Thunderbird's subscription products, utilizing empathy and strong communication skills.

As a Technical Support Specialist at Thunderbird, you will manage technical support tickets, troubleshoot email and configuration issues, and assist users through various support channels. You'll engage with users, document recurring issues, and contribute to improving support practices based on user feedback.

The Role involves providing pre-sales technical support for complex networking solutions, managing client relationships, presenting capabilities, and assisting in proposal development.

The Technical Support Engineer provides advanced support for complex product issues, focusing on electrical systems in trucks. Responsibilities include diagnosing vehicle systems, conducting root cause analysis, and mentoring team members while collaborating with dealers and internal teams.