Top Senior Tech Support Jobs

Manages strategic enterprise customer relationships, complex technical escalations, critical incidents, and cross-functional initiatives. Coordinates Support, Engineering, Product, SRE, QA, and Sales to resolve issues, improve adoption, retention, customer satisfaction, and operational performance. Leads customer reviews, incident management, root-cause analysis, postmortems, executive reporting, and corrective actions. Mentors junior technical project managers and establishes support engagement best practices.

Provides 24/7 first-level technical support for FAA’s NAIMES applications and infrastructure. Responsibilities include troubleshooting, incident ticketing, escalation, system monitoring, software and hardware upgrade support, account maintenance, stakeholder notifications, application training, data validation, documentation, and Special Use Airspace and NOTAM support. The role operates rotating shifts onsite at the FAA command center and requires coordination with higher-level support and FAA operations personnel.

Leads a Tier 2 technical support team responsible for resolving complex cloud, API, and platform incidents. The role manages escalations with enterprise stakeholders, partners with Engineering and Product, drives root-cause analysis, develops support playbooks, and implements AI-powered triage and deflection. It requires strong SaaS troubleshooting, incident-response leadership, executive communication, and customer-facing technical support experience.

The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

Leads IT support services for a manufacturing plant and offices, managing support technicians, service desk operations, escalations, production technology, endpoints, identity access, assets, vendors, procurement, security, and user training. Partners with manufacturing, automation, and OT teams to maintain plant-floor systems, support production readiness, resolve outages, and improve service delivery. Requires on-site work in Warsaw, Indiana, after-hours on-call support, and occasional travel.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Leads a global technical support team for rotary blasthole drills, resolving complex equipment issues and translating field feedback into product improvements. Responsibilities include root cause analysis, corrective actions, commissioning, acceptance testing, technical documentation, product support, and collaboration with engineering, product management, supply chain, and sales. The role also promotes ISO compliance, environmental health and safety, incident investigation, and continuous improvement.

Provides divisional technical support for servers, personal computers, IoT, operational technology, networks, phones, and helpdesk functions. Maintains software and firmware patches, equipment, backups, inventories, and system resources. Develops specifications, tests and deploys systems, resolves hardware, software, and network issues, creates documentation, trains users, and supports projects. Requires rotating on-call availability and occasional travel.

Provides second-level technical support for PACS and healthcare IT systems, troubleshooting escalated issues, managing support queues, maintaining system updates, and coordinating with customers and cross-functional teams. The role supports Windows, Linux, databases, networking, cloud integrations, RIS, DICOM, HL7, and EMR technologies. Responsibilities also include documentation, training, root cause analysis, technical evaluations, compliance, customer communication, and continuous improvement. The position is remote with occasional travel and on-call participation.

Leads a team of Support Engineers serving enterprise data-platform customers. Responsibilities include hiring, coaching, escalation management, support strategy, cross-functional collaboration, process improvement, and performance against CSAT, SLA, response, and resolution metrics. The manager will analyze support data, improve customer experience and operational efficiency, and maintain technical expertise in databases, business intelligence, SQL, data modeling, and cloud data warehouses.

Provides first-line deskside and remote IT support to end users, resolving incidents and service requests involving hardware, software, peripherals, AV equipment, network connectivity, and enterprise applications. Documents resolutions, delivers technical guidance, collaborates on escalations, supports technology rollouts, and helps maintain strong service delivery. Requires expertise across Windows and macOS environments, Microsoft tools, ServiceNow, Active Directory, Intune, Azure AD, VPN, networking, and mobile devices.

Provides on-site technical support for installing, configuring, commissioning, testing, maintaining, and troubleshooting customer and company systems. Diagnoses system-level issues, coordinates with customers, vendors, and project teams, reviews technical documentation, ensures safety and quality compliance, documents service activities, supports upgrades, and recommends reliability improvements. The role requires regular travel, independent problem-solving, field engineering experience, and the ability to work with networked equipment and industrial infrastructure.

Provides expert technical support and product guidance for refractory products, analyzes customer application needs, and develops lining designs and installation methods. Supports product development, launches, promotions, market and portfolio analysis, and product rationalization. Delivers training and industry presentations while collaborating with R&D and cross-functional teams on complaint investigations, failure analysis, and market growth strategies.

Leads technical support operations for the Envysion product line, managing team performance, support metrics, escalations, customer satisfaction, and operational health. Partners with Product and Engineering on software quality initiatives and product roadmap feedback, while driving support methodologies, cross-functional training, and executive communication.

Leads technical support managers, team leads, and engineers while owning support operations, SLA performance, escalations, customer satisfaction, staffing, and continuous improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize global processes, develop employees, and execute support strategy. Uses KPIs such as CSAT, NPS, FCR, MTTR, backlog health, and escalation rates to drive operational excellence.

Serves as the senior technical escalation point for complex hardware and software issues affecting an autonomous vehicle fleet. Builds and maintains internal troubleshooting tools, services, runbooks, SOPs, and knowledge systems. Partners with engineering teams to identify root causes, improves triage and escalation workflows, mentors technical staff, and makes independent decisions in a safety-critical, real-time environment.

Supports DHS MDDU CBRN detection readiness and nationwide operations. Maintains, inventories, repairs, calibrates, transports, and deploys radiological and other CBRN detection equipment and radioactive sources. Conducts detection operations, training, exercises, procurements, reporting, and after-action documentation with federal, state, and local partners. Requires frequent nationwide travel, safe operation of a truck and fifth-wheel trailer, radiation safety knowledge, and eligibility for a Secret clearance and DHS suitability.

Supports DHS MDDU CBRN detection capabilities by maintaining, repairing, calibrating, inventorying, transporting, and deploying radiation detection equipment and radioactive sources. Conducts field detection operations, training, exercises, special-event support, deployments, reporting, procurement, and equipment logistics. Operates a truck and fifth-wheel trailer, travels 50–75% monthly, supports law enforcement partners, and maintains readiness for national security missions.

Maintains, repairs, calibrates, inventories, transports, and deploys CBRN detection equipment and radioactive sources. Performs radiation detection operations, training, exercises, and mission support with federal, state, and local law enforcement. Coordinates deployments, prepares reports, supports procurement and travel administration, and operates a truck with fifth-wheel trailer. Requires extensive nationwide travel, radiation detection expertise, physical equipment handling, and eligibility for a Secret clearance and DHS suitability.

Supports DHS Mobile Detection Deployment Unit readiness and nationwide CBRN detection operations. Maintains, inventories, repairs, calibrates, transports, and deploys radiological detection equipment and radioactive sources. Conducts field operations, training, exercises, procurements, reporting, and after-action documentation with federal, state, and local law enforcement partners. Requires frequent travel, truck and fifth-wheel operation, radiation safety practices, and eligibility for a Secret clearance and DHS suitability.

Supports DHS Mobile Detection Deployment Unit operations by maintaining, repairing, calibrating, inventorying, transporting, and deploying CBRN detection equipment and radioactive sources. Conducts radiation detection operations, training, exercises, equipment demonstrations, reporting, procurement, and mission coordination with federal, state, and local law enforcement. Requires extensive domestic travel, safe operation of a truck and fifth-wheel trailer, radiation safety knowledge, physical lifting ability, and eligibility for a Secret clearance and DHS suitability.

Supports DHS CBRN detection readiness and nationwide field operations. Maintains, inventories, repairs, calibrates, transports, and deploys radiation detection equipment and radioactive sources. Conducts detection operations, training, exercises, special-event support, equipment troubleshooting, procurements, reporting, and deployment coordination with federal, state, and local law enforcement. Requires frequent travel, safe operation of a truck and fifth-wheel trailer, and the ability to obtain and maintain a Secret clearance and DHS suitability.

Provide customer support, SaaS platform configuration, troubleshooting, training, and event-day assistance for LATAM clients. Manage SLAs, coordinate escalations, maintain knowledge-base content, identify recurring issues, and report on customer health, satisfaction, and platform adoption. The role requires strong customer relationship, communication, technical problem-solving, CRM, ticketing, and Spanish-language skills, plus willingness to travel to client venues and events.

Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.

Supports business-critical applications across manufacturing facilities by troubleshooting application, process, and data issues; researching transactions with SQL; working directly with end users; testing enhancements and updates; resolving root causes; and maintaining support documentation. Applications include order processing, scheduling, shipping, invoicing, inventory, payroll, purchasing, accounts payable, and manufacturing systems.