Top Senior Tech Support Jobs

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Provide advanced technical support, training, and pre-sales consultation for AspenTech APC software. Troubleshoot complex customer issues, deliver intermediate/advanced training, develop training materials, drive escalations cross-functionally, participate in pre-release testing, coach team members, and support deployments and onsite consultancy. Maintain strong customer relationships and contribute to product knowledgebase and improvement projects.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provide Tier 2 bilingual (Korean/English) IT helpdesk support for Windows devices and Office suite, troubleshoot Active Directory (accounts, GPOs, permissions), handle escalations, perform onboarding/offboarding, support software deployment/patching, maintain tickets in service management systems, provide on-site and off-hour VIP support, and recommend long-term fixes and process improvements to ensure IT security compliance.

The Senior Technical Support Analyst is responsible for providing advanced technical support, overseeing various technologies, and managing customer issues effectively. They must be ready for flexible schedules and have strong communication skills.

Lead and develop a technical support team for automation software and warehouse systems. Oversee schedules, incident management, escalations, on-call rotations, SLAs, and performance metrics. Collaborate with PLC and software engineers to resolve customer issues, improve processes, maintain knowledge base, support contract renewals, and provide cross-timezone support including occasional after-hours coverage.

Design, implement, and manage onboarding, upskilling, and technical training programs for manufacturing and service teams. Enhance tech support model, create train-the-trainer modules, track training effectiveness, maintain records, and partner with HR, safety, and external schools to build talent pipelines and improve retention and productivity.

Provide regional field and customer technical support for semiconductor metrology systems: diagnose, repair, install, upgrade, and train. Collect and analyze system performance and reliability data, manage escalations, support beta/new product introduction, create technical documentation, and coordinate service activities with field teams, engineering, and operations to maximize tool uptime and customer satisfaction.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

The Technical Support Manager will lead the Product Expert team, providing high-quality customer support, driving team performance, and advocating for customer insights to improve the product roadmap.

Provide advanced technical escalation support for MDP/MPKG/ALD equipment and software, perform root cause analysis, support on-site repairs and NPI, publish technical documentation, coach field service, and collaborate with BU engineers to improve products and processes.

Manage and coach a 24/7 Technical Support team handling inbound calls and emails. Oversee performance via Zendesk audits, scheduling, escalations, training, SOPs, incident management, and interdepartmental communication. Provide coverage during shortages, weekends, and holidays. Collaborate with HR on hiring and retention to maintain service quality.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Provide first class technical support to Axon customers via email and phone, troubleshooting and resolving hardware and software issues while exceeding performance goals.

The Technical Support Engineer IV ensures optimal robot performance, resolves complex technical issues, mentors junior staff, and collaborates with customers and engineering teams to enhance operations and customer satisfaction.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

Provide Tier 2 IT support (Korean/English) for Windows endpoints, AD account and GPO issues, Office apps, remote support tools, onboarding/offboarding, ticket management, software deployment, VIP on-site/off-hour assistance, and recommend process improvements to maintain IT service quality.

Lead infrastructure and helpdesk teams to maintain availability, security, and performance of networks, servers, cloud/hybrid environments, backups/DR, and end-user support. Manage SLAs, incident response, vendor contracts, budgets, and cybersecurity initiatives while mentoring staff, driving improvements, and supporting projects across multiple sites.

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.

Lead and develop a global 24x7 technical support organization for on‑premises and hosted services. Manage Support Engineers and Technical Account Managers, ensure SLA adherence, drive escalations and operational excellence, implement AI-enabled automation and self-service, coordinate follow‑the‑sun coverage, and partner with Engineering and Product.

Provide technical support and customer service for computer applications and hardware in a call-center environment. Troubleshoot systems, coordinate with network and development teams to restore service, maintain tracking logs, and coach/lead team members to ensure timely resolutions and high-quality support.

Provide application assistance, training, and troubleshooting for RNAscope/ACD product lines via chat, phone, email and onsite. Serve as primary technical contact, log and track issues in Salesforce, liaise with Sales/Marketing/R&D, and contribute to the support knowledge base while ensuring timely, high-quality customer service.

As a Named Technical Support Engineer, you'll be the key technical contact for a single enterprise customer, ensuring optimal use of Roboflow's computer vision platform through relationship building, troubleshooting, and enabling customer workflows.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide Tier-2+ technical support for the Axon 911 SaaS platform: troubleshoot platform, networking, and VoIP issues; monitor system performance; manage escalations; document bugs and create knowledge-base content; collaborate with engineering and customer teams to ensure reliability and SLA adherence.