Top Senior Tech Support Jobs

Own Support Operations effectiveness through metrics, dashboards, AI-powered support tooling, automation, experimentation, and process improvement. The role manages support KPIs, operates AI agents and routing tools, partners with Product, Engineering, and Data Science on new use cases, leads cross-functional productivity initiatives, and develops workflows, documentation, runbooks, SLIs, and SLOs. The position is hybrid in Mountain View, requiring four office days weekly.

Manages a regional Level 2 Technical Support team, including hiring, coaching, performance management, process compliance, incident escalation, and continuous improvement. Oversees ITIL-aligned incident, problem, and change processes; supports major incidents; improves workflows and documentation; coordinates projects; and ensures KPI, service-level, and global operational standards are met. The role also engages with strategic stakeholders and customers on escalated issues.

Leads technical support projects and expert teams across the CIS region, oversees field actions and regulatory compliance, develops and certifies partner engineers, troubleshoots medical ventilation systems, delivers technical training, and collaborates with commercial and product teams. The role requires international travel of up to 30% and can be based anywhere in Europe.

Leads GEICO’s Technical Support team serving more than 35,000 associates. Responsibilities include supervising technicians and engineers, managing schedules and operational metrics, improving service delivery, driving AI, automation, and self-service initiatives, overseeing IT assets and AV operations, supporting high-severity incidents, coordinating projects and vendors, and developing team training, policies, and documentation.

Leads GEICO’s Technical Support team serving more than 35,000 associates across the United States. Responsibilities include team leadership, scheduling, training, budgeting, technical support operations, SLA and metrics management, IT asset management, AV operations, vendor coordination, project delivery, automation, self-service, and AI adoption. The manager also supports incident response, documentation, change management, and continuous improvement initiatives.

Leads GEICO’s Technical Support team serving over 35,000 associates. Responsibilities include team development, technical support operations, automation and AI adoption, self-service initiatives, SLA and performance management, IT asset management, AV operations, vendor coordination, budgeting, training, documentation, incident response, and project delivery. The role requires technical leadership, operational improvement, dashboard reporting, change management, and on-call support for high-severity incidents.

Develops gas utility CAD construction packages, maps, service drawings, and project documentation. Uses SAP for work orders, estimates, service listings, and customer charge projects; GasCalc for flow pressure confirmation; and DigSafe for utility marking and tickets. Maintains system, compliance, leak survey, and composite maps; coordinates with DOT, municipalities, contractors, and engineering firms; supports permitting, materials, plotters, as-built records, CAD standards, and training.

Provides technical support for electrical power products, responding to customer inquiries, troubleshooting field issues, coordinating technicians and service calls, managing quotes, orders, RMAs, and service tickets, and supporting product training. The role also identifies replacement parts, gathers field documentation, develops technical FAQs, analyzes customer requests for improvement opportunities, and provides occasional after-hours support.

Leads and develops the Technical Support team, manages service levels and workloads, resolves complex product and installation issues, and supports dealers, installers, sales teams, and internal departments. Creates technical documentation, training resources, reports, and dashboards; analyzes support trends; drives root-cause resolution and process improvements; and collaborates with Engineering, Manufacturing, Quality, Sales, Customer Service, and Product teams on launches and customer initiatives.

Provides technical support for sensitive Intelligence Community projects by planning and delivering technical interviews, hands-on assessments, and tradecraft training. Leads practical instruction, evaluates student performance, provides technical guidance, coordinates multidisciplinary teams, and supports complex projects and multiple customer relationships. Requires extensive technical expertise, project leadership, active TS/SCI with full-scope polygraph clearance, and up to 30% CONUS/OCONUS travel.

Provides advanced technical support for NVIDIA networking and AI infrastructure products, including InfiniBand, NVLink, Ethernet, GPUs, Linux, and HPC environments. Troubleshoots customer issues across installation, operation, maintenance, interoperability, and performance. Responds through multiple support channels, collaborates with Engineering and Marketing, develops support methodologies, documents solutions, and improves internal support processes. Requires extensive networking, Linux administration, virtualization, containerization, cloud infrastructure, packet analysis, and customer debugging experience.

Leads multiple hands-on manufacturing technician teams producing composite and metallic mechanical structures, mirror bonds, precision assemblies, and fabricated components. Supports mechanical engineering design, drawings, fabrication, testing, assembly, and modifications. Analyzes test data, recommends improvements, and ensures builds meet cost and schedule goals. The role requires process development, shift flexibility, physical lifting, and the ability to obtain SCI clearance. Aerospace or space-industry experience and active clearance are preferred.

Provide technical support for media and entertainment customers, diagnosing issues across post-production, media lifecycle, and VFX workflows. Partner with Product, Engineering, and Customer Success to resolve root causes, support feature releases, maintain documentation and escalation processes, and improve support KPIs. Lead debugging sessions, reproduce client issues, train customers, and mentor the Support team while contributing to product and process improvements.

Provides L2/L3 post-launch technical support for broadband networks. Diagnoses complex issues across access, aggregation, routing, transport, IP services, and customer connectivity; analyzes traffic, packet flows, logs, alarms, telemetry, and device configurations to identify root causes. Works with NOC, engineering, operations, architecture, vendors, and service assurance teams to resolve production incidents and improve network stability. Requires broadband service-provider experience, multi-vendor troubleshooting, and support in 24x7 operational environments.

Provides L2/L3 production support for broadband networks, troubleshooting customer connectivity, routing, packet loss, latency, IP services, and network performance issues. Performs fault isolation across access, aggregation, transport, and service layers using CLI, packet captures, logs, telemetry, and monitoring tools. Owns complex incidents, conducts root-cause analysis, documents runbooks, supports changes and launches, and collaborates with NOC, engineering, architecture, vendors, and operations teams to improve network stability.

Diagnose and resolve complex customer issues involving HERE data, APIs, SDKs, and applications. Build AI-powered troubleshooting tools and automation, convert recurring problems into reusable workflows, experiment with Generative AI, and share engineering practices across Technical Support. Requires strong programming, REST API, cloud, distributed systems, troubleshooting, and customer communication skills.

Provides on-site technical support for semiconductor customer applications, including product specification, solution configuration, troubleshooting, repair, and escalation of complex electro-mechanical equipment and software issues. Partners with sales, field services, and customer tool-design engineers to develop opportunities, support installations, and resolve technical challenges. Maintains opportunity logs, prepares monthly reports, provides training, and supports customers across North America, Asia Pacific, and India.

Provides L2/L3 production support for broadband networks, troubleshooting access, aggregation, transport, routing, IP services, and subscriber connectivity. Diagnoses complex incidents using CLI, packet captures, logs, telemetry, and monitoring tools; isolates faults, performs root-cause analysis, drives resolution, and develops runbooks. Collaborates with NOC, engineering, architecture, operations, vendors, and service assurance teams during critical incidents, maintenance, upgrades, and service launches.

The EP Mapping Specialist provides clinical and technical support for EP mapping and navigation systems, educates staff, promotes product use, and cultivates customer relationships to achieve sales objectives.

Provides second-level technical support for PACS, RIS, and healthcare IT systems. Troubleshoots escalated issues, manages support queues, performs system updates, supports cloud integrations, documents resolutions, and coordinates with technical teams. The role also delivers customer training, conducts technical evaluations, supports healthcare compliance, performs root cause analysis, and maintains customer relationships. Healthcare IT or radiology experience, strong Windows and Linux administration, MSSQL, networking, and healthcare interoperability knowledge are required.

As a Sr Technical Support Representative, you will provide expertise in customer support for drone operations, troubleshoot issues, and enhance customer satisfaction through proactive communication and feedback loops.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. The role partners with Engineering, Product, Customer Success, Sales, and Operations to improve resolution times, supportability, and team capability.

Leads Level 2 technical support operations and supervises support professionals handling complex escalations. Responsibilities include coaching, workload management, SLA and case oversight, advanced troubleshooting, customer advocacy, cross-functional resolution coordination, root cause analysis, knowledge management, KPI reporting, and continuous process improvement. Partners with Engineering, Product, Customer Success, Sales, and Operations to improve issue resolution, product supportability, and team capability.

Provide expert technical support, troubleshooting, escalation management and advanced training for AspenTech APC products (Aspen DMC3, Aspen GDOT). Deliver pre-sales consultations, develop training materials, participate in pre-release testing, mentor team members, deploy solutions onsite, and collaborate cross-functionally to drive customer success and product improvements. Travel up to 25%.

Leads technical support managers, team leads, and support engineers while owning SLA performance, customer satisfaction, escalations, staffing, and operational excellence. Partners with Engineering, Product, Customer Success, Sales, and Operations to resolve complex issues, improve product quality, standardize support processes, develop employees, and execute strategic transformation initiatives.