Top Senior Tech Support Jobs

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

The Technical Support Representative will provide hardware and software support, including PC repair and troubleshooting at various locations, while offering 24x7 phone support.

The Senior Industrial Technical Support Specialist provides advanced technical support to dealers, mentors staff, and resolves complex technical issues related to generators.

Lead the Technical Support Engineering team to maintain and maximize ShotLink system uptime. Oversee server, network, cloud, and application troubleshooting; create monitoring, alerts, dashboards, and automation; provide second-level support; manage staff development, budgets, vendor interfaces, and on-call operations.

Provide advanced remote and on-site technical support and escalation for Shellback wet-process capital equipment. Troubleshoot electromechanical, fluid, control, and subsystem issues; lead root-cause analysis; train and support Field Service Engineers; create and improve technical documentation; drive cross-functional corrective actions and product reliability improvements; support deployments, upgrades, and customer escalations.

Provide level 2/3 technical support for fulfillment center operations: troubleshoot desktops, tablets, networks, scanners, printers, rack/unrack network/server equipment, manage IT inventory, create documentation, support deployments, and collaborate with remote network and operational teams.

Lead a technical support team in a GMP-regulated biopharmaceutical manufacturing site. Oversee MES/ electronic batch record execution, manage deviations and change controls, drive investigations and corrective actions, deliver technical training, and implement Lean continuous-improvement initiatives to improve quality and operational performance.

Lead global enterprise storage technical support teams, own resolution of critical escalations, drive operational excellence and process improvements, partner with R&D and product, coach managers and senior engineers, prioritize resources to maximize customer satisfaction and business impact.

Lead the AMER support team, manage escalations and performance, ensure SLA compliance, and communicate with customers during incidents while mentoring team members and driving process improvements.

The Senior Technical Support Engineer will assist customers in maximizing value from HERE's location products by diagnosing issues with mobile SDK applications and managing escalations efficiently.

Provide advanced technical support and leadership for electron microscopy and analytical systems. Troubleshoot electronics, mechanics, vacuum systems, and software; support customers and field teams remotely and on-site; lead technical projects, contribute to product introductions, develop documentation, and drive continuous improvement and team development.

Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

Provide technical support for lower completions by designing job programs, offering real-time remote operations and on-call support, leading incident investigations, analyzing offset wells, mentoring field engineers, and supporting ARMO and Service Delivery teams.

The Senior Technical Support Analyst ensures operational excellence by providing advanced troubleshooting for hosted applications, mentoring the team, and monitoring performance issues.

Provide hands‑on technical support for clinicians, executives, and staff: troubleshoot endpoints, mobile and macOS, network and Wi‑Fi, IP telephony, printers, and virtual desktops; deploy hardware/software, manage inventory, document procedures, run video conferences, assist onboarding/offboarding, participate in on‑call rotation, and coordinate vendor support.

The Sr. Technical Support Specialist provides high-level IT support for C-Suite executives, ensuring seamless technology experiences, troubleshooting tech issues, and managing systems during high-stakes meetings.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

The Staff Technical Support Engineer provides omni-channel support for Broadcom's Mainframe products, ensuring customer success and product understanding. Responsibilities include problem solving, mentoring, and collaborating to improve product quality and customer satisfaction. Requires extensive experience in a Mainframe environment.

The Technical Support Specialist will provide hardware and software support for Windows systems, configure network printers, and ensure system updates while tracking service requests.

The Technical Support Engineer provides remote and onsite technical support for XR/RF systems, managing escalations, process improvements, and training Field Engineers while ensuring customer satisfaction and service effectiveness.

The ERP Technical Support Engineer role involves supporting Infor CloudSuite Industrial ERP through solutions delivery, user support, training, maintenance, and system optimization, ensuring effective collaboration and documentation.

Provide technical support for Infor CloudSuite Industrial ERP system, managing system configurations, testing, troubleshooting, and user training while ensuring data integrity and system performance.

The ERP Technical Support Engineer will support, configure, and develop solutions for the Infor CloudSuite Industrial ERP system, while providing Tier 3 support, collaborating with teams, and ensuring system integrity and performance.

Support and develop technical solutions for Infor CloudSuite Industrial ERP, providing training, troubleshooting, and maintaining data integrity while collaborating with teams on configurations and optimizations.

The ERP Technical Support Engineer manages technical aspects of the Infor CSI ERP system, providing support, developing solutions, and ensuring data integrity and system optimization.