Sr Technical Support Specialist

Job Summary:

Performs divisional support for servers, personal computers, IoT, operational technology and helpdesk.

Responsible for software patch and firmware patch maintenance.  Responsible for maintaining equipment server and personal computer equipment as well as upgrading based on company policy.  Job duties may include internal phone system and cell phone support.  Duties include IoT and operational technology support for the business / manufacturing where equipment and data are interfaced with the computer network and or system infrastructure.  This position is responsible for ensuring system resources are administered through the company policies and procedures, including registration, backups and inventory control.

Essential Duties and Responsibilities:

• Specification Development – responsible for working with the business to develop the specifications of the project or task; including details of business rules and needs, overall design, tasks and logical flow.
• Testing – responsible for designing, performing and documenting appropriate tests for the operating system, hardware or software upgrades on the project to ensure error free deployment into production.
• Update, migrate or deploy systems to production
• Documentation Development – responsible for documenting computer network and communications per company policy and procedures, maintaining various system or network flows and process maps; developing and maintaining operation procedures, recovery procedures and user documentation.
• Analysis and Problem Resolution – responsible for supporting the business and IT areas supporting application problem resolution, equipment malfunction or network / communication problems
• Train personnel in user departments in any specific procedures necessary to use their assigned equipment
• Maintain technology expertise
• Assist Information Systems Management with any special projects as directed

Job Skills & Abilities:

• Design and implement personal computer builds and upgrades
• Experience moving applications and databases between servers
• Demonstrated ability to recognize business needs, analyze requests, recommend solid technical solutions, and lead in delivering the solution
• Strong problem solving skills, and demonstrated attention to detail
• Strong verbal and written communication skills
• Ability to work with a diverse group of clients, team members, managers, and subject matter experts (SME)
• Ability to plan and organize a project
• Provide periodic project updates and report out to management
• Rotating on-call support schedule during business and or non-business hours 

Education and Experience:

• Bachelor’s degree in Computer Science or Information Technology preferred; related field certification or equivalent work experience acceptable
• Minimum of 10 years of experience in a related field of work
• Work experience with rapidly changing priorities and deadlines
• Past position working with projects from conception to completion with high degree of accuracy and attention to detail
• Working experience with Virtual Machines (VM), setup and configuration
• Strong working experience setting up and repairing personal computers
• Strong working knowledge of Windows operating systems
• Working knowledge of Linux systems
• Working experience setting up and repairing servers (Windows and or Linux)
  • Working knowledge of network administration considered a plus
  • Working knowledge of IBMi operating system considered a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Able to travel as needed (occasional).
• Must be able to physically move, lift and install personal computers, servers and peripherals

Disclaimer:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, experience, skills and abilities required. Employees must also demonstrate good interpersonal skills, attitude and professionalism, acceptable attendance and work behaviors.

NHBB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.