Location
Chicago - 110 North Wacker Drive, Suite 2700Technology Services
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
The Technical Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
The Technical Support Specialist will report to the Team Lead, Deskside Support, and work closely with other TS teams to log, resolve, and manage incidents and service requests, while continuously looking for ways to improve service delivery.
Key Attributes of the Ideal Candidate
- Accountability – Takes ownership of issues, sees them through to resolution.
- Professionalism – Maintains composure and integrity in all user interactions.
- Detail-Oriented – Listens carefully, documents thoroughly, and follows up consistently.
Key Responsibilities
- Provide exceptional deskside and remote support to Brookfield end users.
- Own IT support incidents and requests through to confirmed resolution.
- Install, configure, maintain, and troubleshoot hardware, software, peripherals, AV equipment, and network connectivity.
- Deliver basic technical training and guidance to end users.
- Ensure all incidents, resolutions, and workarounds are documented in accordance with knowledge management standards.
- Represent Brookfield Technology Services with professionalism in all interactions.
- Collaborate across TS teams to resolve complex or escalated issues efficiently.
- Participate in the testing and rollout of new desktop technologies and software.
- Assist and provide backup support to other deskside team members as needed.
- Support high-priority and complex technical issues, including escalations.
Technical Skills & Competencies
Knowledge and proficiency in the following areas:
- ITIL framework and best practices
- Operating Systems: Windows 10/11 and macOS
- Applications: Microsoft Office 365, ServiceNow (SNOW)
- Systems & Tools: Active Directory, Microsoft Intune, Azure AD
- Networking: Remote access (MFA, Cisco VPN), TCP/IP, WAN
- Hardware: Desktops, laptops, iPads, iPhones, printers, Cisco video conferencing systems
- Server OS knowledge is an asset
Qualifications & Experience
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
- Strong awareness and commitment to cybersecurity best practices
Salary Range: $75,000 - $85,000
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on several factors including relative experience, overall years of experience, industry experience, education and designations.
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. We do not tolerate workplace discrimination, violence or harassment. We are proud to be an Equal Opportunity Employer and make employment decisions based on qualifications, merit and business needs, without regard to any characteristic protected by applicable law. Applicant information is collected and handled in accordance with our Applicant Privacy Notice.
Skills Required
- 5+ years of relevant IT support experience
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent combination of education, certifications, and experience
- Experience installing, configuring, and supporting Windows and Mac environments
- Strong customer service and relationship management skills
- Experience with third-party service providers and ticketing systems such as ServiceNow
- Strong awareness and commitment to cybersecurity best practices
- Experience in the financial services industry
- Front-office support experience
Brookfield Asset Management Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brookfield Asset Management Inc. and has not been reviewed or approved by Brookfield Asset Management Inc..
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Retirement Support — The 401(k) provides a dollar-for-dollar company match on employee contributions with quick eligibility, auto-enrollment, auto-increase, and a year-end true-up. These features indicate strong employer commitment to long-term savings.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan choices, plus wellness and mental-health resources and an EAP. Coverage breadth also includes domestic partner eligibility.
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Affordable Benefits — A wellness incentive can reduce employee premiums across medical options. This points to intentional cost-management features that help keep out-of-pocket expenses in check.
Brookfield Asset Management Inc. Insights
What We Do
Brookfield is invested in long-life, high-quality assets and businesses around the world that form the backbone of the global economy. With over $850 billion in assets under management, and over 100 years’ experience as an owner and operator, we put our own capital to work in virtually every transaction, aligning interests with our partners and investors, and bringing the strengths of our operational expertise, global reach and large-scale capital to bear in everything we do. To learn more about our global businesses spanning renewable power and transition, infrastructure, real estate, private equity and credit, please visit www.brookfield.com. Phishing and Fraudulent Websites Warning Please be aware of the misuse of the Brookfield name and brand by individuals and groups fraudulently publishing fake websites and engaging in “phishing” scams that seek personal or confidential information from potential job candidates. This includes the posting of fake Brookfield job offers on LinkedIn and other career sites. You can find more details on what to look out for and how to report potentially fraudulent activity at https://www.brookfield.com/web-fraud-and-phishing-warning.
